Manager, Site Reliability Engineering

Summary: The Manager of Site Reliability Engineering (SRE) is responsible for leading a team of Site Reliability Engineers focused on ensuring the availability, performance, resilience, and operational excellence of the company’s critical platforms and services. This role blends people leadership, operational ownership, and reliability strategy, partnering closely with Platform Engineering, Application Engineering, Security, Architecture and Infrastructure teams.

Company Overview: Envision is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Benefits: At Envision, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.

Paid Time Off: Envision offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

• Manages employees by supporting, coaching, training, assisting with time management and performing evaluations; should conduct regular meetings with all direct reports.
• Establishes team priorities, performance expectations, and career development plans aligned with organizational reliability objectives.
• Owns service reliability performance, ensuring teams meet established SLOs, operational targets, and customer commitments.
• Leads implementation of reliability policies, practices, and operational strategies to achieve short-term business objectives.
• Conducts incident management processes, post-incident reviews, and corrective action plans across supported environments.
• Oversees on-call programs, resource allocation, workload balancing, and operational readiness of the team.
• Drives continuous improvement initiatives focused on reducing MTTR, preventing recurring incidents, and improving service stability.
• Partners with engineering, infrastructure, security, and business leaders to prioritize reliability investments and operational initiatives.
• Influences departmental policies, procedures, and automation priorities to improve operational effectiveness and resilience.
• Experience defining and governing SLOs, SLIs, error budgets, and reliability standards across enterprise platforms.
• Strong technical expertise in cloud platforms (AWS and/or Azure), distributed systems, and reliability engineering practices.
• Experience with Infrastructure-as-Code, CI/CD pipelines, automation, and self-healing infrastructure patterns.
• Strong knowledge of containers, Kubernetes, platform resiliency, and modern observability/monitoring solutions.
• Demonstrated experience leading major incident response, root cause analysis, and service restoration efforts.
• Scripting or programming experience (e.g., Python, PowerShell, Bash) and a passion for automation-first operations.
• Proven ability to mentor engineers, influence technical direction, and communicate effectively with both technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field required with 7 years experience; equivalent relevant experience may be considered in lieu of a degree.
• Previous experience leading technical teams required
• Experience supporting large-scale, highly available 24x7 production environments required
• Experience driving cloud transformation, automation, observability, and operational excellence initiatives required
• Experience in healthcare, financial services, or other regulated industries required