Desktop IT Coordinator

Who We Are Founded more than 34 years ago, EMI, or Environmental Management Inc., has grown into one of Central Ohio’s largest landscape companies. We believe our employees are our greatest asset, and we remain committed to creating a supportive work environment that encourages personal growth and helps every employee achieve their goals. Environmental Management Inc. is an accredited design/build, irrigation, and maintenance landscaping company serving clients throughout Central Ohio. We create outdoor environments tailored to our clients’ lifestyles through a customer-focused approach. Our dedication, innovative landscape design, knowledgeable staff, continued growth, and commitment to strong client and team relationships help us maintain our position as a leading landscape design/build company in Central Ohio.

Summary EMI is seeking a highly organized and customer-focused Desktop IT Coordinator to support our growing workforce. In this role, you will be responsible for managing company hardware, coordinating equipment purchases, maintaining inventory, troubleshooting technical issues, and serving as the primary liaison between employees and our outsourced IT support provider. If you enjoy solving problems, helping people with technology, and ensuring employees have the tools they need to be successful, we'd love to hear from you!

What You'll Do Hardware & Equipment Management

• Purchase computers, monitors, tablets, printers, and related accessories within approved budgets.
• Work with vendors to obtain quotes, compare pricing, and process purchase requests.
• Receive, inspect, and track incoming equipment.
• Maintain an inventory of spare devices and accessories.

Asset Tracking & Lifecycle Management

• Manage and maintain accurate records of all company hardware.
• Track warranties, equipment assignments, and replacement schedules.
• Prepare and issue devices for new hires.
• Coordinate equipment collection and account deactivation for departing employees.
• Ensure secure disposal and recycling of retired equipment.

Troubleshooting & Technical Support

• Provide first-level support for hardware-related issues.
• Diagnose and resolve basic desktop and peripheral problems.
• Coordinate warranty claims and repairs.
• Set up and maintain workstations, printers, docking stations, and monitors.

IT Vendor Coordination

• Serve as EMI's main point of contact with our outsourced IT support provider.
• Assist employees with submitting support requests and tracking ticket status.
• Follow up and escalate unresolved issues as needed.
• Coordinate onsite support visits and technology deployments.
• Review support activity and identify recurring issues.

Employee Support

• Answer day-to-day technology questions from employees.
• Create and maintain simple IT how-to guides.
• Communicate planned technology updates, maintenance, and outages.
• Help reinforce company IT policies and security practices.

Qualifications

Required

• 2+ years of experience in Desktop Support, IT Help Desk, IT Asset Management, or a related field.
• Experience setting up and troubleshooting:
• Windows PCs and laptops
• Monitors and docking stations
• Tablets and mobile devices
• Printers and peripherals
• Working knowledge of Microsoft 365 and common business applications.
• Experience working with third-party IT vendors or managed service providers.
• Strong organizational and inventory management skills.
• Excellent communication and customer service abilities.
• High School Diploma or equivalent.

Preferred

• Associate Degree or Technical Certificate in Information Technology.
• CompTIA A+ Certification.
• Experience purchasing IT equipment and managing purchase orders.
• Familiarity with NetSuite or other ERP systems.
• Knowledge of mobile device management (MDM) and basic networking concepts.

Physical Requirements

• Ability to lift and carry equipment up to 50 lbs.
• Ability to bend, kneel, reach, and work under desks when installing equipment.
• Valid driver's license required.
• Ability to travel between EMI locations as needed.
• Occasional evening or weekend work may be required for technology deployments or urgent support needs.

Why Join EMI?

• Competitive salary
• Comprehensive benefits package
• Career growth opportunities
• Collaborative and supportive work environment
• Opportunity to make a direct impact on employee productivity and technology operations

Environmental Management Inc. is an equal employment opportunity and affirmative action employer. We do not discriminate against applicants or employees based on age, race, color, religion, national origin, sex, disability, veteran status, non-job-related medical conditions, or any other basis prohibited by law, provided the individual is qualified and meets the job requirements established by Environmental Management Inc. Employment is at will, meaning either the employee or the employer may end the employment relationship at any time and for any lawful reason.