Jobs in the United States

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Member of Product Staff
Meta
Topeka, KS
Integrate data, usability studies, research, and market analysis into product strategies and requirements to enhance user satisfaction and improve engineer productivity.
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Software Engineer (IBM Cognos)
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This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
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Lead Director - Security Operations Center (SOC)
CVS Health
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We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate…
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Channel/Partner Sales Engineer - Southeast
Rubrik
Topeka, KS
Rubrik is looking for a Channel Sales Engineer to cover key regional and national partners in the Southeast US. As a Sales Engineer you are accountable for regional revenue goals by driving…
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AI Native Data and Knowledge Architect - Senior Manager
EY
Topeka, KS · Wichita, KS
To qualify you must have
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Product Security Engineer - Team Lead
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Topeka, KS
Product Security Engineer - Team Lead Responsibilities:
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Product Content Engineer
Meta
Topeka, KS
…model-centered solutions, setting standards of quality, and building the frameworks that ensure AI-powered experiences actually work for people.We're looking for a Content Engineer who will…
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Forward Deployed AI/ML Engineer IV
Eliassen Group
Topeka, KS
- $170,000 to $190,000 USD / year
As a Forward Deployed Engineer, AI/ML, you will join our client's AI and Data Engineering (AIDE) team and embed directly with utility clients to understand their hardest operational…
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Senior Analyst, Calibration and Configuration
Mach Industries
Huntington Beach, CA
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Manufacturing Engineer
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San Francisco, CA
This is a full-time, in-office position based in our SF office 5 days per week
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Staff SW Engineer, Ground & Control Services
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Remote, United States
- $155,000 to $180,000 USD / year
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Sr SW Engineer, UI Developler
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Remote, United States
- $145,000 to $165,000 USD / year
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Machine Learning Research Engineer, Fitness Intelligence – Watch Software
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Cupertino, CA
The Apple Watch Software team is looking for an exceptional machine learning engineer to help ship the intelligence behind Apple’s fitness experiences. You’ll take promising model…
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Prototyping Systems Engineer - Platform Architecture
Apple
Cupertino, CA
…hardware, software, and intelligence into one unified system, building core technologies that work across all disciplines. Join this team, and you’ll develop forward-looking prototype…
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Sr. Mechanical Engineer, Fluidics/Perfusion
Until
United States
- $150,000 to $210,000 USD / year
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Mechanical Engineering, Design
Until
United States
- $120,000 to $170,000 USD / year
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Mechanical Engineer, Fluidics/Perfusion
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- $120,000 to $200,000 USD / year
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Monitor building systems including HVAC, boiler, lighting, and water systems and report irregularities.
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Applied AI Health Data System Engineer-Senior Manager
PricewaterhouseCoopers Advisory Services LLC
NY · Raleigh, NC · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbia, SC · Columbus, OH · Dallas, TX · Baltimore, MD · Richmond, VA · Rochester, NY · Rosemont, IL · Boston, MA · St. Louis, MO · Salt Lake City, UT · San Antonio, TX · Seattle, WA · Spartanburg, SC · Stamford, CT · Tampa, FL · Atlanta, GA · Toledo, OH · Austin, TX · Tulsa, OK · Washington, DC · Denver, CO · Des Moines, IA · Detroit, MI · Buffalo, NY · Florham Park, NJ · Fort Worth, TX · Greensboro, NC · Hartford, CT · Houston, TX · Grand Rapids, MI · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Little Rock, AR · Louisville, KY · Birmingham, AL · Fayetteville, AR · Melville, NY · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · New Orleans, LA · Oklahoma City, OK · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Portland, OR
What You Must Have
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Partnerships - Creator Talent
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San Francisco, CA
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Entrust Administration, Inc

IT Operations Lead

Oakland, CA, United States

Apply on entrust-administration-inc.primepay-recruit.com About employer

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Job details

Experience: 5+ years of experience working as an IT operations specialist, engineer, operator, or related role.
Posting language: English
Posted: Nov 13, 2026

Original job description

About Entrust The Entrust Group (‘Entrust’) is a pioneer in the world of self-direction. For over 40 years, we’ve provided account administration services for self-directed retirement accounts and tax-advantaged plans. As a self-directed IRA administrator and recordkeeper, Entrust assists clients in purchasing alternative investments with their retirement funds that are typically unavailable through banks and brokerage firms. With an Entrust self-directed IRA, clients can develop a more resilient and diversified portfolio by investing in assets such as real estate, precious metals, start-ups, private equity, loans, and more. While the Entrust Client Portal Platform is one of the most advanced in our industry, we strive to offer market-leading capabilities through differentiating functionality and innovation. Our focus is always on enabling the best customer experience while delivering value to help customers manage their financial assets with a trusted platform and provider. Our organization is focused on driving the next generation of products and services that continue to make Entrust a market leader. To bring the best services to our customers, we are building a best-in-class team to support the objectives of our firm, customers, and stakeholders.

Job Description

The IT Operations Lead oversees the day-to-day operation, reliability, and continuous improvement of Entrust's IT services. The role combines hands-on systems administration and end-user support with coordination and oversight of managed service providers, vendors, and IT Operations initiatives. This role will report to the IT Director and work directly with business stakeholders and managed service providers to maintain and manage the organization's information technology infrastructure. Systems Administration

Manage and maintain IT Operations systems and services, including laptops, desktops, peripherals, and applications, ensuring their reliable operation through installation, configuration, administration, access management, and ongoing support.
Oversee IT asset lifecycle management, including equipment inventory, procurement coordination, deployment, replacement, and retirement.

Incident Management

Handle regular end-user support requests.
Investigate and resolve technical issues in a timely and effective manner, leveraging help desk platforms and ticketing systems.
Escalate issues to MSPs for second- and third-level support, maintaining ownership and accountability for timely resolution, follow-up, and effective communication with stakeholders.
Address issues during regular business hours, with the flexibility to respond to critical business issues as needed.

MSP & Vendor Management

Oversee MSP activities related to network operations, help desk, service desk, and user security.
Collaborate with MSPs to ensure adherence to project plans, performance and quality standards, and best practices.
Coordinate with IT vendors to manage services and subscriptions, identify opportunities for improvement and optimization, and drive cost and operational efficiencies.
Coordinate IT operational changes and maintenance activities, ensuring appropriate planning, stakeholder communication, and minimal business disruption.

Initiative Ownership & Continuous Improvement

Take ownership of projects and tasks from the IT Operations perspective; proactively address challenges, manage priorities and deadlines, facilitate issue resolution, and collaborate effectively with technical and non-technical teams.
Identify, propose, and implement improvements to IT processes, systems, and services to enhance operational efficiency, service quality, and reliability.
Stay current with emerging technologies, industry trends, and best practices; evaluate opportunities and drive the adoption of relevant solutions within IT Operations.
Provide day-to-day leadership and guidance to IT Operations team members, coordinating activities, setting priorities, and supporting their professional development.

Cybersecurity & Compliance

Ensure the ongoing adherence to cybersecurity practices across IT Operations services.
Promote and facilitate the adoption of cybersecurity best practices among end users.
Support security assessments, compliance reviews, and audits.

Communication & Stakeholder Engagement

Communicate effectively with technical and non-technical stakeholders, providing guidance and education to align expectations, improve collaboration, and enhance overall IT Operations services.

Other Responsibilities

Preserve company knowledge by systematically documenting IT activities, processes, and procedures.
Contribute to IT budget development, planning, and tracking.
Perform other duties as assigned by the IT Director.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field.
5+ years of experience working as an IT operations specialist, engineer, operator, or related role.
Extensive hands-on experience with Microsoft 365 applications and services, Entra ID, Windows operating systems; Jira/Confluence; familiarity with AWS and cloud-based IT environments.
Strong knowledge of end-user hardware, including laptops, desktops, monitors, peripherals, and related technologies, with hands-on experience in hardware selection, configuration, troubleshooting, and lifecycle management.
Solid understanding of cybersecurity principles and best practices in IT Operations, including identity and access management, endpoint security, vulnerability management, data protection, and incident response.
Strong organizational, self-management, and prioritization skills, with the ability to take ownership of responsibilities, manage competing priorities, coordinate vendor activities, and deliver results with limited supervision.
Experience managing and collaborating with MSPs.
Project management skills with a track record of delivering medium-sized technology projects on time and within budget.
In-depth knowledge of IT operations best practices, methodologies, tools, and technologies, including familiarity with ITIL frameworks and IT Service Management principles.
Excellent problem-solving and analytical thinking abilities.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to technical and non-technical stakeholders.
Ability to provide guidance, coordinate team activities, and support the development of other IT professionals.

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Jobs in the United States