Operations Supervisor, MCC

Location: Nashville, TN (Music City Center)| Full Time | Pay Range: $55,996.43 - $65,878.15 (Based on experience and qualifications)

Why This Role Matters

Every successful event depends on operational excellence behind the scenes. In this role, you'll help create the structure, accountability, and responsiveness required to support customers, technicians, and project teams. Your leadership will directly influence service quality, inventory accuracy, operational efficiency, and the team's ability to deliver exceptional results.

About Entertainment Technology Partners

Entertainment Technology Partners (ETP) is the parent company to a family of brands in the live event and entertainment services industry. We invest in the brands, and the people, who help create unforgettable live experiences.

What You'll Do

Lead Daily Operations

• Coordinate work assignments based on event schedules, reservations, contracts, asset tracking documentation, and order priorities.
• Direct and support operations staff while monitoring workflow, quality, and compliance with established procedures.
• Respond to operational questions and resolve day-to-day challenges to keep work moving efficiently.

Manage Equipment Readiness and Inventory

• Oversee the preparation, inspection, tracking, and return of equipment required for customer orders.
• Review inventory transactions, investigate discrepancies, and coordinate corrections as needed.
• Track missing assets, process inventory updates, and maintain accurate records within inventory management systems.
• Lead and manage physical inventory activities, including discrepancy research, documentation, and final reporting.

Coordinate Logistics and Event Support

• Partner with Account Managers, Account Executives, and logistics teams to ensure customer requirements are met.
• Confirm equipment availability and identify appropriate substitutions when needed.
• Coordinate cross-rental equipment activities, including receiving, verification, documentation, and returns.
• Ensure delivery commitments are scheduled and communicated effectively.

Support and Develop the Team

• Create, monitor, and approve technician schedules and timesheets in UKG.
• Partner with management on leave requests, staffing needs, performance feedback, and disciplinary processes.
• Maintain consistent communication with team members and provide guidance as priorities evolve.

Drive Operational Excellence

• Monitor safety, quality, compliance, and overall operational performance.
• Prioritize departmental objectives and determine labor requirements based on business volume and operational needs.
• Maintain equipment storage areas, tools, radios, and material-handling resources to support business demands.
• Respond to urgent operational issues outside normal business hours when customer or technician support is required.

What You Bring

• Experience leading and directing operational or warehouse-focused teams.
• Strong inventory management, logistics coordination, and organizational skills.
• Ability to prioritize competing demands while maintaining accuracy and service quality.
• Experience working with inventory databases, asset tracking systems, and operational software platforms.
• Strong communication skills and the ability to work effectively with customers, technicians, and cross-functional teams.
• Sound judgment and problem-solving abilities in fast-moving operational environments.
• Demonstrated commitment to safety, accountability, and continuous improvement.

Why You'll Love It Here

• You'll lead operations that directly support successful event execution.
• You'll work with experienced professionals who value teamwork, accountability, and service excellence.
• You'll have the opportunity to influence processes, develop team members, and improve operational performance.
• You'll play a meaningful role in delivering the equipment, resources, and support that make extraordinary live experiences possible.

Benefits

Medical, dental, vision, life and disability insurance, flexible spending account, 401(k) with company contribution, paid time off, and company holidays.

Apply Today

If you're driven by organization, operational excellence, and leading teams that make complex projects successful, we'd love to hear from you. Apply today and help build the operational foundation behind exceptional event experiences

Equal Opportunity Employer

Entertainment Technology Partners and its family of brands are proud to be an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to disabled veterans throughout the application and hiring process. If you need an accommodation to apply, let us know and we will work with you.