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Enterprise Electrical

Service Manager - Electrical Contracting

Austin, TX, United States

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

Original job description

Enterprise Electrical is seeking a Service Manager to lead and manage electrical service operations for an assigned branch or region. This role oversees service technicians, service coordinators, administrative support, customer relationships, and overall service division performance. The Service Manager is responsible for ensuring service work is delivered safely, efficiently, and in alignment with customer expectations while driving productivity, responsiveness, profitability, and long-term client retention. This position plays a key role in growing the service book of business, expanding service agreements, resolving escalated client issues, and supporting continued operational growth. The ideal candidate is a strong service operations leader with deep electrical industry knowledge, proven experience managing field teams, strong financial acumen, and the ability to build lasting customer relationships.

Key Responsibilities

Lead and manage daily electrical service operations, including service technicians, Service Coordinators, and Service Administrators
Develop and execute service division strategy focused on revenue growth, client retention, and margin performance
Build, maintain, and own strong client relationships, including service agreement customers
Manage service scheduling, dispatch operations, technician utilization, and workforce productivity
Oversee service agreement programs, preventive maintenance contracts, and on-call service operations
Monitor and manage service financial performance, including P&L, pricing, labor efficiency, and cost control
Ensure all service work complies with applicable licensing requirements, NEC, OSHA, and company safety standards
Recruit, develop, and retain service team talent to support operational growth
Establish and monitor service KPIs, including response time, completion rates, customer satisfaction, and contract retention
Partner with project operations and preconstruction teams to identify service-to-project transition opportunities
Oversee service fleet, tools, equipment, and material logistics
Identify and implement process improvements to enhance service delivery, scalability, and customer experience
Report service performance, pipeline updates, and client issues to the Director of Service and Branch Manager

Qualifications

Strong knowledge of electrical service operations, maintenance practices, and service agreement program management
Proven leadership experience managing service teams, technicians, and support staff
Demonstrated financial acumen, including experience managing service P&L, pricing, labor efficiency, and cost control
Excellent client relationship management skills with the ability to retain customers, expand service agreements, and support business growth
Strong understanding of state licensing requirements, NEC, OSHA, and service-related safety standards
Advanced ability to manage technician scheduling, dispatch operations, and workforce utilization
Strong analytical and problem-solving skills with the ability to use operational and financial data to improve performance
Experience developing and monitoring KPIs, dashboards, and service performance metrics
Ability to lead in a fast-paced environment and manage competing priorities
Strong communication skills and leadership presence with field teams, customers, and internal stakeholders
Commitment to continuous improvement, operational scalability, and high-quality service outcomes

Education and Experience

High school diploma or GED required
Bachelor’s degree in Construction Management, Business Administration, Engineering, or a related field preferred
Extensive electrical trade experience strongly preferred
Active or prior electrical license, such as Journeyman or Master Electrician, preferred
Equivalent combination of education, industry certifications, and progressive field/service leadership experience will be considered
Minimum of 7 to 10 years of experience in electrical service operations or construction
Minimum of 3 to 5 years of leadership experience managing service teams or field personnel
Proven experience leading high-volume service operations, including scheduling, dispatch, workforce utilization, and service delivery
Demonstrated experience managing service financial performance, including P&L, pricing, labor efficiency, and cost control
Strong track record of client relationship management, service agreement growth, issue resolution, and repeat business

Certifications and Licenses

State Master Electrician License or equivalent preferred
OSHA 30-Hour required

Work Environment This role is a combination of office and field-based work, with frequent interaction with service technicians, customers, and operations leadership. The Service Manager will support active service operations, including maintenance, service calls, and emergency response. The role requires real-time decision-making, prioritization, and coordination to manage shifting operational demands and customer needs. Regular visits to active construction and service job sites are required, including exposure to varying weather conditions, noise, dust, and other typical jobsite environments. Required PPE must be worn when visiting job sites. Schedule This is a full-time, exempt position. The standard schedule is five days per week, on-site. Flexibility is required to support business needs, including occasional evenings, weekends, or off-shift support as needed. Physical Requirements This role requires the physical and environmental demands outlined below, with or without reasonable accommodation. Enterprise Electrical is committed to complying with the Americans with Disabilities Act and providing reasonable accommodations to qualified individuals.

Ability to sit, stand, and walk for extended periods throughout the workday
Frequent use of hands and fingers to operate a computer, mobile devices, and office equipment
Ability to communicate clearly and effectively by phone, video, and in person
Ability to review schedules, reports, financial data, and technical information on a computer screen
Ability to move between office settings, job sites, and customer locations
Ability to navigate active construction and service environments, including uneven surfaces and stairs
Occasional bending, stooping, reaching, or lifting during site visits or operational support
Ability to lift and carry up to 25 pounds occasionally
Ability to wear required PPE, including hard hat, safety glasses, high-visibility vest, and work boots

Tools and Technology

Computer, laptop, and service management software, such as ServiceTrade, FieldEdge, or equivalent
Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
Mobile phone, tablet, and standard office equipment
CRM and/or ERP systems used for service tracking and reporting
Dispatch and scheduling platforms
Video conferencing tools, such as Microsoft Teams or Zoom
Company vehicle for travel to job sites, customer locations, and operational meetings

Enterprise Electrical Core Values At Enterprise Electrical, our core purpose is Building Relationships to Enrich Lives. We are guided by the following core values:

Safety First, Safety Always
Committed to Excellence
Plan it, Do it, Own it
Learn it, Know it, Teach it
One Team, One Goal
Positive Attitude Required

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Jobs in the United States