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Added 2 mins ago
EE
North Texas Area Manager
E.Q.U.I.P. Enterprises
San Antonio, TX
- $60,000 to $70,000 USD / year
Under the direction of the Director of Operations, the Area Manager serves as a trainer, mentor, and operational leader for multiple government contracts under the AbilityOne and…
Added 7 mins ago
Youth Services Supervisor (Youth Group Leader)
Department of Social Services
Lawson, MO
…environment for youth in our day treatment and residential programs. To succeed in this position you will need to be empathetic, nonjudgmental, cooperative, encouraging, able-bodied,…
Added 7 mins ago
Youth Services Worker
Department of Social Services
Springfield, MO
…environment for youth in our day treatment and residential programs. To succeed in this position you will need to be empathetic, nonjudgmental, cooperative, encouraging, able-bodied,…
Added 9 mins ago
HH
RN Case Manager
Holisticare Hospice
Wayne, PA
- $95,000 to $97,000 USD / year
Make a Lasting Difference as a Hospice Registered Nurse Case Manager (RNCM)!
Added 9 mins ago
HH
Social Worker (Hospice) - PRN
Holisticare Hospice
Wayne, PA
- $31 to $33 USD / hour
Wellness & Discount Programs to help you lead a healthy and balanced life
Added 9 mins ago
HH
RN Case Manager
Holisticare Hospice
Doylestown, PA
- $95,000 to $97,000 USD / year
Make a Lasting Difference as a Hospice Registered Nurse Case Manager (RNCM)!
Added 9 mins ago
SO
DCS CASE MANAGER 4 - 11092026-82495
State of Tennessee
TN
- $5,151 to $7,723 USD / month
…required. This is the first full supervisory class in the DCS Case Manager job series. An employee in this class is responsible for the supervision of staff who are providing case…
Added 11 mins ago
GC
Store Manager
Grand Canyon Harley-Davidson
Bellemont, AZ
- $45,000 to $175,000 USD / year
You daily goals will be set by the area General Manager and you will be expected to work without supervision and hit those targets. If you require full management and are unable to hit…
Added 11 mins ago
GC
General Sales Manager / Store Manager
Grand Canyon Harley-Davidson
Bellemont, AZ
- $45,000 to $175,000 USD / year
You daily goals will be set by the area General Manager and you will be expected to work without supervision and hit those targets. If you require full time management or babysitting and…
Added 13 mins ago
GR
Career Services Coordinator (Healthcare)
GODDARD RIVERSIDE COMMUNITY CENTER
New York, NY
- $53,500 to $65,000 USD / year
Purpose of Position: Reporting to the Manager of Health & Human Services, the Career Services Coordinator builds and maintains relationships with employers to ensure that participants find…
Added 14 mins ago
IT Project Manager - Laboratory Information Systems
Vanderbilt University Medical Center
Nashville, TN
…out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where…
Added 15 mins ago
SO
Facility Incident HFSN (Health Facilities Surveillance Nurse)
State of Illinois
Springfield, IL
- $7,423 to $10,093 USD / month
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
Added 16 mins ago
SO
Central Overpayment Unit Manager
State of Illinois
Springfield, IL
- $9,729 to $11,729 USD / month
The Office of Fiscal Services is seeking to hire a well-organized, energetic and detail-oriented manager to join our team in the Bureau of Collections, to serve as the Central Overpayment…
Added 18 mins ago
MM
Performance Leader, 2nd shift
Moog Military Aircraft LLC
Torrance, CA
- $90,000 to $130,000 CAD / year
…Test area with data driven individual Reporting to the Process Manager, you will have an onsite 9/80 work schedule in Torrance,…
Added 20 mins ago
Assistant Restaurant Manager
Concord Hospitality
Atlanta, GA
We are hiring an Assistant Restaurant Manager!
Added 20 mins ago
Partner Inside Account Executive (Midwest)
Cisco Systems, Inc.
Remote, United States
…Provider (MSP) team is at the forefront of this mission, managing programs like Duo MSP and the Secure MSP Center. We utilize modern, consumption-based buying models to empower our partners…
Added 21 mins ago
Contract Administrator
DEPARTMENT OF TRANSPORTATION
United States
Provides supervision or direction to assigned staff in planning, promoting, and implementing programs in accordance with agency policies and goals.
Added 21 mins ago
Sr Manager, State and Local Government Affairs
United States
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
Added 21 mins ago
Manager, Commercial Fuel Quality & Advocacy
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Tulsa, OK
Lead ONEOK’s enterprise-wide Commercial Fuel Advocacy function and enterprise-level quality programs that protect refined product integrity, support regulatory compliance, optimize product…
Added 22 mins ago
Chief of Staff to the CEO
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Remote, United States
Partner with the Executive Program Manager to ensure the CEO's time, strategic priorities, and commitments remain aligned.
Added 24 mins ago
Director, HR Enablement & Transformation - Americas
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…strategy across the Americas region, ensuring HR solutions, programs, and services are aligned to business priorities and deliver a consistent, high-quality employee and manager…
Added 27 mins ago
AU
Project Manager
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Los Angeles, CA
- $100,000 USD / year
Join ABM as an Onsite Project Manager specializing in janitorial operations within our dynamic Sports & Entertainment vertical. This leadership position combines operational excellence with…
Added 29 mins ago
IDD Case Manager/Supports Coordinator
Northern Lakes Community Mental Health Authority
Traverse City, MI
IDD Case Manager/Supports Coordinator | Traverse City
Added 30 mins ago
Supervisor
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…restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced…
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RRT RN Program Manager
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· Retirement Programs through the Teacher Retirement System of Texas (TRS)

Entergy

Mgr, Customer Service Support

Jackson, MS, United States

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Job details

Posting language: English
Posted: Nov 7, 2026

Original job description

Mgr, Customer Service Support

Date: Nov 6, 2026

Location: Jackson, Mississippi, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Onsite

Job Summary/Purpose

Responsible for developing, maintaining, and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Contact Center. Point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance, customer service system data integrity, and for professional support of peers in customer service systems and issues.

Job Duties/Responsibilities

Develops, maintains, and grows professional operational relationships with State regulatory officials and their staff members for the purpose of responding to inquiries regarding customer service and customer inquiries/complaints about service.
Develops, maintains, and grows professional working relationships with peers inside the organization which facilitate the efficient and effective resolution of customer inquiries, issues, and concerns. In addition to relationship and engagement with operating company peers, available to participate on cross-functional teams as needed.
Responsible for ensuring that customer service processes, systems, policies, and actions are compliant with jurisdictionally specific regulatory rules and regulations.
Single point of contact for Corporate Executives and Jurisdictional Lead Team members for resolving direct contact customer and key constituent inquiries, issues, and concerns during/after hours.
Jurisdictional gateway for System Support organizations in approving and communicating system modifications and major issue recovery processes.
Oversight of a staff of employees responsible for the investigation and resolution of all customer complaints/inquiries received through multiple channels which are not resolved within the Customer Contact Center. Staff responsibility for annual rate reviews for large customers ensuring most applicable rates. Responsible for analyzing customer complaint/issue data on a jurisdictionally specific basis to identify negative trends that require proactive changes to processes or service provision to reverse those trends. Ensures SOX and record retention compliance within the jurisdiction relative to Customer Service. Responsible for jurisdictionally specific data integrity in customer accounting systems relative to annexations and franchise areas.
Responsible for performing storm duty, including but not limited to, providing input and guidance on the development and implementation of external communication, updates to the PSC, MEMA, and Company Executives, and working with the DOC/War Room to develop and set meaningful NOCs.
Support the Regulatory Group on issues related to policy, reliability, and other operational issues. Provide input to rate cases and represent company at regulatory hearings and meetings on customer related issues as needed.
Maintain a strong working relationship with the Operations organization and provide input for operational efficiencies.

Minimum Requirements

Minimum education required of the position

Bachelor's degree in Accounting, Business, Engineering, or equivalent work experience.
Engineering degree preferred.

Minimum experience required of the position

7+ years of experience in customer service functions and customer issue resolution which involves use and understanding of Entergy's customer service and/or distribution operations systems.

Minimum knowledge, skills, and abilities required of the position

Incumbent must:

Be knowledgeable of all regulatory rules, policies and requirements affecting customer service within the jurisdiction. Incumbent must be skilled in negotiation.
Be knowledgeable of all jurisdictional rate schedules, service policies, and service standards.
Be knowledgeable of all customer products, services, and programs pertinent to the jurisdiction.
Possess strong capabilities in influence without authority to affect decisions and outcomes.
Be able to develop strong relationships with peers and superiors within the organization in order to effectively and efficiently identify, facilitate, and direct resolution of customer service issues.

Other Attributes

Functional Knowledge : Requires in-depth understanding of concepts, theories and principles in own discipline and basic knowledge of other disciplines.
Business Expertise: Applies understanding of the industry and how own area contributes to the achievement of objectives.
Problem Solving: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
Impact: Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives. Guided by policies, resource requirements, budgets and the business plan.
Interpersonal Skills: Guides, influences and persuades others either internally in other areas or externally with customers or agencies.

Working Conditions/Essential Functions/Physical Requirements

Position requires travel and the potential for extended working hours as necessary. While generally an office-based position, some duties require the incumbent to be in outdoor settings. Some attendance at after-hours community and business-based events will be required as a Company representative. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

LI-MS1

Primary Location: Mississippi-Jackson

Job Function :Corporate

FLSA Status :[[customString3]]

Relocation Option: Level I

Union description/code :[[customString5]]

Number of Openings :1

Req ID: 125307

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Job Segment: Compliance, Manager, Law, Franchise, Legal, Customer Service, Management, Retail

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More about this job

Skills

Customer service
Regulatory compliance
Communication skills
Negotiation
Problem solving
Interpersonal skills

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