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Added 2 mins ago
NF
Director of Operations
Nutech Fire Alarm & Security
Downey, CA
- $60,000 to $90,000 USD / year
The Director of Operations will work directly with company ownership and will be expected to take ownership of the day-to-day operational side of the business, allowing ownership to focus…
Added 8 mins ago
G
Sr. FSQA Manager
GPAC
Battle Creek, MI
- $110,000 to $135,000 USD / year
…with an established organization looking for a strategic Sr. Manager, FSQA to own food safety, quality, and regulatory compliance across the company. You'll report to the VP of Operations…
Added 8 mins ago
G
Warehouse Manager-Food Manufacturing
GPAC
Greenville, OH
- $70,000 to $80,000 USD / year
gpac is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 11 mins ago
CJ
Major Gifts Officer, Growth Philanthropy
COMBINED JEWISH PHILANTHROPIES OF GREATER BOSTON INC.
BOSTON, MA
- $109,800 to $125,000 USD / year
…the next step in each relationship. As a senior relationship manager, this person will also manage a portfolio of select donor relationships, cultivating, soliciting, and stewarding gifts…
Added 14 mins ago
Case Management and Education Nurse
Ammonoosuc Community Health Services Inc.
Littleton, NH
Added 14 mins ago
$18.50 Experienced Shift Manager
McDonald's
TILTON, NH
A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant…
Added 17 mins ago
Senior Product Manager, Data Platform
Curinos Inc
New York, NY
We are seeking a Senior Product Manager to lead the Data Platform pod and own the vision, roadmap and outcomes for the full Curinos Lakehouse on Databricks. The scope runs from ingestion…
Added 17 mins ago
G
Custom Home Construction Superintendent
GPAC
Charleston, SC
- $75,000 to $115,000 USD / year
The Custom Home Construction Superintendent will play a crucial role in managing the day-to-day operations of custom home construction projects. This position is ideal for a professional…
Added 17 mins ago
Registered Nurse Clinical Manager, Ambulatory Gastroenterology
Children's Hospital Medical Center
United States
Leadership - The Clinical Manager will provide programmatic leadership of the clinical component in their assigned areas to ensure quality patient care outcomes. The Manager in…
Added 18 mins ago
M&
2027 Summer Internship Program: Construction/Surety Specialty Practice
Marsh & McLennan
Spokane, WA
- $18.85 USD / hour
…departments to learn about client service, risk management, operations, sales, business analytics, and more. Interns will work on a variety of projects aimed to offer hands on experience to…
Added 18 mins ago
M&
2027 Summer Internship Program - Crop Risk Management
Marsh & McLennan
Spokane, WA
- $18.85 USD / hour
…departments to learn about client service, risk management, operations, sales, business analytics, and more. Interns will work on a variety of projects aimed to offer hands on experience to…
Added 18 mins ago
M&
2027 Summer Internship Program - Crop Risk Management
Marsh & McLennan
Yakima, WA
- $18.85 USD / hour
…departments to learn about client service, risk management, operations, sales, business analytics, and more. Interns will work on a variety of projects aimed to offer hands on experience to…
Added 18 mins ago
M&
2027 Summer Internship Program - Agribusiness Specialty Practice
Marsh & McLennan
Yakima, WA
- $18.85 USD / hour
…departments to learn about client service, risk management, operations, sales, business analytics, and more. Interns will work on a variety of projects aimed to offer hands on experience to…
Added 19 mins ago
Webflow Guru/Website Manager
Veracode
Remote, United States
Analytics and actionable insights. Use GA4, Google Tag Manager, search data, heatmaps, and testing tools to identify opportunities. Explain what the data means, recommend changes, implement…
Added 20 mins ago
Senior Product Manager, Data Center & AI Networking Hardware
Hewlett Packard Enterprise
Sunnyvale, CA
HPE Networking is seeking a Senior Product Manager to define and deliver next-generation networking platforms for data centers and AI clusters.
Added 20 mins ago
Senior Principal, Product Manager - Data Center and AI Networking Hardware Architecture
Hewlett Packard Enterprise
Sunnyvale, CA
When needed, serve as Product Line Manager (PLM) for selected NPI programs by defining product requirements, leading cross-functional execution, and managing the product lifecycle across…
Added 20 mins ago
Senior Manager, Hardware Engineering
Hewlett Packard Enterprise
Sunnyvale, CA
We are looking for a highly skilled and dynamic Senior Hardware Manager to join our team and lead the hardware development and release processes. This role is ideal for someone with…
Added 24 mins ago
QT
Program Manager
Quantum Technology Group
NC
- $121,000 to $125,000 USD / year
Quantum Technology Group, LLC (QTG) is seeking a highly motivated and skilled Program Manager to support the U.S. Department of Veterans Affairs (VA) Enterprise Load Balancing Solution.
Added 26 mins ago
Assistant Property Manager
CYM Living LLC
Indianapolis, IN
…from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, accomplishing our mission by…
Added 26 mins ago
Regional Property Manager - Multi-Family Properties
CYM Living LLC
Indianapolis, IN
…from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, accomplishing our mission by…
Added 26 mins ago
Area Manager
CYM Living LLC
Chicago, IL
…from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, accomplishing our mission by…
Added 26 mins ago
CL
Maintenance Manager
CYM Living LLC
Chicago, IL
- $55,000 to $65,000 USD / year
We are seeking an experienced and dedicated Maintenance Manager in our south side of Chicago to lead our maintenance team and ensure the optimal functioning of our properties. This role…
Added 26 mins ago
Property Manager
CYM Living LLC
Elkhart, IN
…from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, incorporating data and technology with…
Added 26 mins ago
CL
Property Manager
CYM Living LLC
Tulsa, OK
- $50,000 to $65,000 USD / year
…from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management, incorporating data and technology with…
Added 29 mins ago
ServiceNow Engineer Principal
SAIC
Remote, United States
Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.

Entergy

Mgr, Customer Service Support

Jackson, MS, United States

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Job details

Posting language: English
Posted: Nov 7, 2026

Original job description

Mgr, Customer Service Support

Date: Nov 6, 2026

Location: Jackson, Mississippi, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Onsite

Job Summary/Purpose

Responsible for developing, maintaining, and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Contact Center. Point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance, customer service system data integrity, and for professional support of peers in customer service systems and issues.

Job Duties/Responsibilities

Develops, maintains, and grows professional operational relationships with State regulatory officials and their staff members for the purpose of responding to inquiries regarding customer service and customer inquiries/complaints about service.
Develops, maintains, and grows professional working relationships with peers inside the organization which facilitate the efficient and effective resolution of customer inquiries, issues, and concerns. In addition to relationship and engagement with operating company peers, available to participate on cross-functional teams as needed.
Responsible for ensuring that customer service processes, systems, policies, and actions are compliant with jurisdictionally specific regulatory rules and regulations.
Single point of contact for Corporate Executives and Jurisdictional Lead Team members for resolving direct contact customer and key constituent inquiries, issues, and concerns during/after hours.
Jurisdictional gateway for System Support organizations in approving and communicating system modifications and major issue recovery processes.
Oversight of a staff of employees responsible for the investigation and resolution of all customer complaints/inquiries received through multiple channels which are not resolved within the Customer Contact Center. Staff responsibility for annual rate reviews for large customers ensuring most applicable rates. Responsible for analyzing customer complaint/issue data on a jurisdictionally specific basis to identify negative trends that require proactive changes to processes or service provision to reverse those trends. Ensures SOX and record retention compliance within the jurisdiction relative to Customer Service. Responsible for jurisdictionally specific data integrity in customer accounting systems relative to annexations and franchise areas.
Responsible for performing storm duty, including but not limited to, providing input and guidance on the development and implementation of external communication, updates to the PSC, MEMA, and Company Executives, and working with the DOC/War Room to develop and set meaningful NOCs.
Support the Regulatory Group on issues related to policy, reliability, and other operational issues. Provide input to rate cases and represent company at regulatory hearings and meetings on customer related issues as needed.
Maintain a strong working relationship with the Operations organization and provide input for operational efficiencies.

Minimum Requirements

Minimum education required of the position

Bachelor's degree in Accounting, Business, Engineering, or equivalent work experience.
Engineering degree preferred.

Minimum experience required of the position

7+ years of experience in customer service functions and customer issue resolution which involves use and understanding of Entergy's customer service and/or distribution operations systems.

Minimum knowledge, skills, and abilities required of the position

Incumbent must:

Be knowledgeable of all regulatory rules, policies and requirements affecting customer service within the jurisdiction. Incumbent must be skilled in negotiation.
Be knowledgeable of all jurisdictional rate schedules, service policies, and service standards.
Be knowledgeable of all customer products, services, and programs pertinent to the jurisdiction.
Possess strong capabilities in influence without authority to affect decisions and outcomes.
Be able to develop strong relationships with peers and superiors within the organization in order to effectively and efficiently identify, facilitate, and direct resolution of customer service issues.

Other Attributes

Functional Knowledge : Requires in-depth understanding of concepts, theories and principles in own discipline and basic knowledge of other disciplines.
Business Expertise: Applies understanding of the industry and how own area contributes to the achievement of objectives.
Problem Solving: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
Impact: Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives. Guided by policies, resource requirements, budgets and the business plan.
Interpersonal Skills: Guides, influences and persuades others either internally in other areas or externally with customers or agencies.

Working Conditions/Essential Functions/Physical Requirements

Position requires travel and the potential for extended working hours as necessary. While generally an office-based position, some duties require the incumbent to be in outdoor settings. Some attendance at after-hours community and business-based events will be required as a Company representative. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

LI-MS1

Primary Location: Mississippi-Jackson

Job Function :Corporate

FLSA Status :[[customString3]]

Relocation Option: Level I

Union description/code :[[customString5]]

Number of Openings :1

Req ID: 125307

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Job Segment: Compliance, Manager, Law, Franchise, Legal, Customer Service, Management, Retail

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More about this job

Skills

Customer service
Regulatory compliance
Communication skills
Negotiation
Problem solving
Interpersonal skills

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