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Added 1 min ago
Project Manager, Faculty Lifecycle Initiatives - Office of the Vice Provost for Faculty
Carnegie Mellon University
Pittsburgh, PA
…administrative units. Working in close partnership with the Director of Faculty and Postdoctoral Operations and the Vice Provost of Faculty, who serve as the business process owners and…
Added 1 min ago
Director, Partnership Success
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UNAVAILABLE · UNAVAILABLE, NY · Albany, NY · West New York, NJ · UNAVAILABLE, NJ · Glenville, CT · Byram, CT
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(=
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Entarian

Operations Superintendent

Colorado Springs, CO, United States

Salary Range: $170K based on experience.

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Job details

Pay: Salary Range: $170K based on experience.
Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2024

Original job description

Overview/ Job Responsibilities

Join Entarian as an Operations Superintendent

Entarian is seeking a highly capable, mission-focused Operations Superintendent to lead integrated Network and Cyber Operations supporting mission-critical services. This position translates operational priorities into disciplined execution, ensures workforce readiness, coordinates incident response, and drives continuous improvement across a complex, 24/7/365 operational environment.

The ideal candidate combines demonstrated operational leadership with strong systems thinking - the ability to understand how people, processes, technology, training, and mission requirements interact to produce reliable operational outcomes. This individual will lead through clear expectations, sound judgment, collaboration, and accountability while helping mature the operational model and Readiness & Qualification System (RQS) for a growing mission environment.

JOB OVERVIEW

As the Operations Superintendent, you will:

Lead Integrated Operations: Oversee daily operational execution across Network and Cyber Operations, ensuring personnel, processes, and technical functions work together to maintain service availability, operational awareness, and mission-partner support.
Maintain 24/7/365 Operational Accountability: Ensure effective coverage, shift continuity, readiness, escalation, and response across all operational shifts. Provide leadership and after-hours support for significant incidents and conditions requiring senior operational coordination, without serving as routine around-the-clock shift coverage.
Coordinate Incident Response and Escalation: Ensure incidents move through a clear, effective escalation pathway connecting Operations Center crews, Network Engineering, Systems Administration, SOC/Cybersecurity personnel, and the Incident Response Team (IRT), with appropriate technical ownership and response authority preserved.
Lead and Develop Personnel: Establish expectations for performance, accountability, professional development, teamwork, and mission ownership. Manage assigned personnel and workforce activities while maintaining clear supervisory relationships and coordinating formal employment matters through established company processes.
Develop and Implement the RQS: Lead operational implementation and contribute to the continued development and maturation of the Readiness & Qualification System. Help ensure all applicable Mission Essential Tasks (METs) are defined, trained, evaluated, and sustained across individuals, crews, and the operational enterprise.
Build and Validate Operational Readiness: Integrate qualification, proficiency, exercises, incident lessons learned, and performance evaluations into a continuous readiness cycle. Ensure personnel demonstrate operational competence rather than relying on training completion alone.
Establish Operational Discipline: Translate approved concepts of operations, procedures, and standards into consistent execution, effective reporting, clear escalation, and measurable operational performance.
Drive Systems Thinking and Continuous Improvement: Identify systemic issues and opportunities across people, processes, technology, and organizational interfaces. Develop practical improvements to monitoring, analytics, incident response, automation, training, and operational effectiveness.
Support Mission-Partner Outcomes: Maintain a mission-partner-first approach, ensuring operational decisions consider service health, mission impact, risk, competing priorities, and the need for timely, accurate communication.
Advise Operations Leadership: Provide clear assessments of operational performance, workforce readiness, emerging risks, resource requirements, and recommended improvements to the Operations Director and SOC Manager.

The Operations Superintendent is accountable for integrated operational execution and workforce effectiveness. This position works through established supervisory relationships and coordinates across functional leaders; it does not supersede designated technical, cybersecurity, incident command, Human Resources, or government decision authorities.

POSITION DETAILS

Job Type: Full-Time, Monday through Friday, with after-hours support as needed for significant incidents and operational requirements.
Work Environment: In-office, supporting a mission-critical operational environment.
Location: Colorado Springs, CO (Entarian office).
Operational Accountability: Responsible for ensuring effective operations, readiness, and escalation across a 24/7/365 mission environment. This does not imply routine 24-hour shift work.
Travel: Limited, primarily within the Colorado Front Range.
Salary Range: $170K based on experience.

Minimum Qualifications

Demonstrated experience leading personnel and operational activities in a mission-critical environment, such as Network Operations, Cyber Operations, a Network Operations Center (NOC), Security Operations Center (SOC), or a comparable technical operations organization.
Demonstrated operational leadership, including the ability to establish expectations, manage performance, develop personnel, resolve routine operational issues, and maintain accountability across a team or organization.
Experience coordinating cross-functional technical teams during incidents, service disruptions, operational changes, or other time-sensitive events.
Experience developing, implementing, or managing operational procedures, performance standards, readiness activities, training programs, evaluation processes, or comparable organizational systems.
Demonstrated systems thinking: the ability to understand interdependencies among people, processes, technology, organizational responsibilities, and mission requirements; identify root causes and systemic risks; and develop practical, sustainable solutions.
Ability to assess operational conditions, prioritize competing requirements, exercise sound judgment, and escalate decisions or risks to the appropriate authority.
Strong written and verbal communication skills, including the ability to brief leadership, communicate operational risk, document decisions, and coordinate across technical and nontechnical stakeholders.
Ability to establish clear supervisory and functional boundaries while maintaining effective collaboration and integrated operational execution.
Ability to work in a structured, compliance-conscious environment and follow applicable security, contractual, and organizational requirements.

Desired Qualifications

Experience leading or integrating Network Operations, Cyber Operations, SOC, NOC, systems administration, engineering, or incident response functions.
Experience developing or maturing a formal Readiness & Qualification System, mission-essential task framework, technical qualification program, or comparable competency-based training and evaluation system.
Familiarity with Mission Essential Tasks (METs), Qualification Training Plans (QTPs), evaluator programs, proficiency sustainment, readiness reporting, and remediation processes.
Experience planning, conducting, or evaluating operational exercises, incident response exercises, cross-functional evaluations, and after-action reviews.
Experience establishing incident severity criteria, escalation pathways, operational response procedures, recovery verification, and corrective-action processes.
Experience in Department of Defense (DoD), federal, national security, or other mission-critical service environments.
Familiarity with cybersecurity operations, incident response, risk management, security controls, and applicable frameworks such as NIST and the Risk Management Framework (RMF).
Experience improving monitoring, event correlation, analytics, operational reporting, automation, or AI-assisted workflows.
Experience translating strategic direction and operational requirements into executable procedures, measurable outcomes, workforce development, and continuous improvement.
Demonstrated ability to build effective teams, encourage initiative, develop future leaders, and foster a culture of learning, accountability, and mission ownership.

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More about this job

Skills

Incident response
Leadership
Systems thinking
System administration
Cybersecurity
Teamwork
Reporting
Process improvement
Communication skills
Collaboration
Regulatory compliance
Risk management

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