Jobs in the United States

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Added 13 mins ago
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Knowledge Engineering Manager / Senior Manager
Accenture
Saint Louis, MO
- $94,400 to $293,800 USD / year
At the Manager grade you lead industry digital-brain delivery on a client engagement: discovery and baseline of industry-specific patterns, ontology design and build (Knowledge Graph and…
Added 19 mins ago
Director, Global Total Rewards, People Operations & HR Technology
Clinigen
Remote, United States
Support executive compensation, incentive design and Remuneration Committee activity.
Added 19 mins ago
Global Vice President, HR Business Partnering
Clinigen
Remote, United States
Lead organization design, strategic workforce planning and organizational effectiveness initiatives.
Added 19 mins ago
Director, Organizational Effectiveness & Culture Transformation
Clinigen
Remote, United States
Design and lead leadership sessions that move teams from discussion to clear decisions, accountable owners and committed action.
Added 19 mins ago
Program Manager, Syphilis Free Start
Evidence Action
Remote, United States
…to test what else the SFS model can do. You will shape the design and rigorous assessment of new theories of change for the program, looking at what new health outcomes the model could…
Added 19 mins ago
Senior Manager, Customer Success (Remote, US)
Everyday Electric
Remote, United States
As a Senior Manager, Customer Success, you will own the strategic direction, health, and partner engagement for a portfolio of our highest-complexity, highest-value Utility VPP partners.…
Added 19 mins ago
SC
Project Manager, Network Infrastructure
Sand Cherry Associates
Remote, United States
- $80,000 to $120,000 USD / year
At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client’s confidence in us is…
Added 20 mins ago
Accounting and Financial Outsourcing Senior Manager - Nonprofit
Dean Dorton
Remote, United States
The Accounting & Financial Outsourcing (AFO) Senior Manager – Nonprofit Services provides strategic financial advisory and engagement leadership to a portfolio of nonprofit clients while…
Added 20 mins ago
Franchise Development Marketing Manager
barre3
Remote, United States
…funnel strategist, performance marketer, and project lead. You design the candidate journey, build and run the automated nurture in FranConnect, and measure every stage. You give the…
Added 20 mins ago
Client Success Manager
Clique Studios
Remote, United States
We’re looking for a Client Success Manager to join our team and play a pivotal role in the long-term success and support of our clients. In this role, you’ll work across teams to combine…
Added 20 mins ago
Construction Manager - Federal Sector - Remote with Travel
Procon Consulting
Remote, United States
Minimum 5 years of experience managing design and construction projects. (This position will encompass mid to senior level personnel).
Added 20 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 20 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 20 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 20 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 20 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 20 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 20 mins ago
Project Manager, Video Distribution
Sand Cherry Associates
Remote, United States
At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client’s confidence in us is…
Added 20 mins ago
People Operations Business Partner
Rezilient Health
Remote, United States
Partner on the launch and execution of company-wide performance management through bi-annual reviews, helping drive the program end to end: design, communication, tooling, timelines, and…
Added 20 mins ago
Project Manager, Telecommunications
Sand Cherry Associates
Remote, United States
We are seeking an experienced Project Manager to help lead a highly visible, critical telecom program focused on delivering automation across engineering activities. This individual will…
Added 20 mins ago
Manager, Software Engineering - Mobile Apps
Funnel Leasing
Remote, United States
Funnel Leasing Inc., is hiring for a hands-on hiring a hands-on Manager, Software Engineering - Mobile Apps to lead our Living Operations team. The team builds and maintains Funnel’s…
Added 20 mins ago
Senior Technical Services Engineer
EnsoData
Remote, United States
Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and…
Added 20 mins ago
Technical Product Manager
Faro AI Inc.
Remote, United States
As a Technical Product Manager at Faro Health, you will serve as the bridge between our customers, partners, and engineering teams. You’ll own Faro’s platform and integration strategy,…
Added 31 mins ago
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Talen Acquisition Specialist
TEKsystems
Edgewood, MD
- $36 to $38.46 USD / hour
…hiring process, and deliver a positive candidate and hiring manager…
Added 31 mins ago
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Solution Architect_ GRC
TEKsystems
Hanover, MD
- $125,000 to $190,000 USD / year
…enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and…

EnsoData

Senior Technical Services Engineer

Remote, United States

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Job details

Experience: 7+ years of experience in technical services, customer support, or related fields within the healthcare or software industries
Posting language: English
Posted: Nov 6, 2026

Original job description

Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and being a great teammate! EnsoData is seeking a Senior Technical Services Engineer (Healthcare and/or Software as a Medical Device - SaMD) to contribute to our customer-facing technical services team, ensuring the successful implementation, deployment, and support of our software solutions in the healthcare industry. This position offers a flexible work environment, competitive salary of $100,000 - $105,000, stock options, plus benefits such as paid time off, healthcare insurance, and more. About the Role As the Senior Technical Services Engineer, you will be part of a technical support team while working closely with our Customer Success and Engineering teams. You will play a vital role in shaping the customer experience and ensuring that our SaMD offerings are effectively integrated into healthcare environments. Your work will help drive efficiency, effectiveness, and overall customer satisfaction.

Key Responsibilities:

Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution
Effectively troubleshoot complex technical issues within web-based, mobile, and desktop applications
Document and follow standard operating procedures (SOPs) for appropriate escalation of issues to internal teams as needed, develop documentation to assist other TSEs with processes
Responsible for driving internal projects, maintaining clear documentation and proactive communication with stakeholders to ensure alignment and follow-through
Responsible for becoming a subject matter expert on complex technical areas and mentoring team members in these areas
Provide timely and appropriate communication with the customer to explain the steps required to solve their issue
Take ownership of escalated customers and independently make thoughtful yet impactful decisions that best suit the customer and company

As EnsoData continues to grow across multiple teams, we may consider qualified candidates for other current or future opportunities that closely align with their experience, skills, and career interests. If another role appears to be a strong mutual fit, our team may reach out to discuss it with you.

Qualifications:

Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare)
7+ years of experience in technical services, customer support, or related fields within the healthcare or software industries
3+ years in a healthcare or healthcare adjacent role
Experience troubleshooting and debugging code, ideally within web-based applications hosted in cloud environments (e.g., GCP, AWS, or Azure), including performance issues, API failures, and infrastructure-related problems
Exceptional communication and problem-solving abilities, both technical and non-technical
Ability to manage complex technical customer escalations and ensure communication and resolution in a timely manner.
Demonstrated experience with Software as a Medical Device (SaMD) and a solid understanding of healthcare regulations such as HIPAA and FDA guidelines (preferred)
Strong understanding of RESTful APIs, including how to design, troubleshoot and integrate with them
Experience in Python, React, React Native, MongoDB, Postgres, and/or GCP

About EnsoData EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s. For more information about our products, please visit ensodata.com. Company Culture - Embrace the Pineapple! How do we do this? Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywhere Put Customers First - delights customers by working closely with them to support their initiatives Be a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping one's teammates Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams We also practice a Focus on Quality and look for teammates who don't cut corners and demonstrate integrity and attention to detail

The benefits package includes, but is not limited to, the following:

Hybrid/Remote Company - we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work from at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)! Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs. Paid time off options - we want our employees to rest, recharge, and feel better. Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well. Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program. 401k to help people invest in the future. Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info from former team gatherings!) Interview Process

Submit a resume online and our hiring team will choose those that seem like the best candidates.
We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail.
Expect an opportunity to show your skills.
The final candidates will have a chance to meet a few people from the team.
Offer!

Let’s talk

EnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch. To learn more about our ongoing commitment to diversity, see our updated website here. Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future. Equal Employment Opportunity

EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate. We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign-born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally. If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at angela@ensodata.com.

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