Jobs in the United States

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Knowledge Engineering Manager / Senior Manager
Accenture
Saint Louis, MO
- $94,400 to $293,800 USD / year
…Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve…
Added 7 mins ago
AI-Native Client Success Manager
Bask Health
Remote, United States
Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
Added 7 mins ago
AI Customer Growth Manager
Bask Health
Remote, United States
Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
Added 8 mins ago
SC
Project Manager, Network Infrastructure
Sand Cherry Associates
Remote, United States
- $80,000 to $120,000 USD / year
…strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working…
Added 8 mins ago
Manager, Energy Origination
Montera
Remote, United States
The Manager, Energy Origination is responsible for developing and executing power strategies that support prospective data center developments. This role leads utility and power-market due…
Added 8 mins ago
Construction Manager - Federal Sector - Remote with Travel
Procon Consulting
Remote, United States
Bachelor's degree in construction management, architecture, engineering, or a related field.
Added 8 mins ago
Head of Infrastructure Operations
Runware
Remote, United States
You'll report to Risto Haukioja, Head of AI Infrastructure and work closely with the hardware, platform and inference engineering teams, and with our data center, power and hardware…
Added 8 mins ago
AI Factory Network Architect
Runware
Remote, United States
…will work directly with our hardware, platform, and inference engineering teams, with NVIDIA and our optical and switching vendors, and with the site teams deploying…
Added 8 mins ago
Senior Security Engineer
Runware
Remote, United States
Every one of those pods holds customer models, customer data and millions of dollars of GPUs, sometimes inside a customer's own perimeter or a sovereign jurisdiction. Keeping all of it…
Added 8 mins ago
Project Manager, Video Distribution
Sand Cherry Associates
Remote, United States
The Video Distribution Project Manager will manage the planning, coordination, and delivery of a large-scale terrestrial Content Delivery Network (CDN) initiative supporting…
Added 8 mins ago
Sr. Product Manager, Public Sector
PrePass
Remote, United States
PrePass is seeking a Sr. Product Manager, Public Sector to lead an enterprise-wide strategy connecting government needs, transportation policy, funding, research, pilots and procurement…
Added 8 mins ago
Sr. Product Manager, Public Sector
PrePass
Remote, United States
PrePass is seeking a Sr. Product Manager, Public Sector to lead an enterprise-wide strategy connecting government needs, transportation policy, funding, research, pilots and procurement…
Added 8 mins ago
Project Manager, Telecommunications
Sand Cherry Associates
Remote, United States
We are seeking an experienced Project Manager to help lead a highly visible, critical telecom program focused on delivering automation across engineering activities. This individual will…
Added 8 mins ago
Community Engagement Manager
Velsera
Remote, United States
AI-powered multimodal data harmonization and analytics for drug discovery and development
Added 8 mins ago
Senior Technical Services Engineer
EnsoData
Remote, United States
Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and…
Added 8 mins ago
Software Engineer (AI Agents)
Fluent, LLC
Remote, United States
…worked in Databricks or a comparable lakehouse, or you have the data engineering depth to get productive there quickly. You are comfortable sitting with a support lead or an account…
Added 8 mins ago
Area Sales Manager, Northeast
Distalmotion SA
Remote, United States
Distalmotion is seeking a high-performing Area Sales Manager to drive adoption of the DEXTER® robotic surgical system within a defined U.S. territory - North CA (North of Fresno), Portland,…
Added 8 mins ago
Associate Business Analyst
Claritas Rx
Remote, United States
Working from the Configuration Blueprint produced by the Delivery Director, the Associate BA owns all data mapping, platform configuration, and internal quality assurance before any…
Added 8 mins ago
Technical Product Manager
Faro AI Inc.
Remote, United States
As a Technical Product Manager at Faro Health, you will serve as the bridge between our customers, partners, and engineering teams. You’ll own Faro’s platform and integration strategy,…
Added 8 mins ago
Area Sales Manager, Georgia/North Florida
Distalmotion SA
Remote, United States
Distalmotion is seeking a high-performing Area Sales Manager to drive adoption of the DEXTER® robotic surgical system within a defined U.S. territory - North CA (North of Fresno), Portland,…
Added 8 mins ago
Senior Product Manager
FIXD Automotive
Remote, United States
The Senior Product Manager owns AppraisalPRO's new product lines: what gets built, how it reaches dealers, and whether dealers get real value from it. You will report to the COO and work…
Added 8 mins ago
Area Sales Manager, Georgia/North Florida
Distalmotion SA
Remote, United States
Distalmotion is seeking a high-performing Area Sales Manager to drive adoption of the DEXTER® robotic surgical system within a defined U.S. territory - North CA (North of Fresno), Portland,…
Added 8 mins ago
Area Sales Manager, Georgia/North Florida
Distalmotion SA
Remote, United States
Distalmotion is seeking a high-performing Area Sales Manager to drive adoption of the DEXTER® robotic surgical system within a defined U.S. territory - North CA (North of Fresno), Portland,…
Added 8 mins ago
Project Manager
Elementl Power
Remote, United States
…earned value management and related systems and performance data; the Project Manager owns project performance and the response to that…
Added 19 mins ago
DevSecOps Senior Automation Platform Engineer
CACI International
Aberdeen Proving Ground, MD
Working with the Configuration Manager they develop processes for versioning, branching, and tagging to make sure that every application component, from infrastructure as code to…

EnsoData

Senior Technical Services Engineer

Remote, United States

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Job details

Experience: 7+ years of experience in technical services, customer support, or related fields within the healthcare or software industries
Posting language: English
Posted: Nov 6, 2026

Original job description

Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and being a great teammate! EnsoData is seeking a Senior Technical Services Engineer (Healthcare and/or Software as a Medical Device - SaMD) to contribute to our customer-facing technical services team, ensuring the successful implementation, deployment, and support of our software solutions in the healthcare industry. This position offers a flexible work environment, competitive salary of $100,000 - $105,000, stock options, plus benefits such as paid time off, healthcare insurance, and more. About the Role As the Senior Technical Services Engineer, you will be part of a technical support team while working closely with our Customer Success and Engineering teams. You will play a vital role in shaping the customer experience and ensuring that our SaMD offerings are effectively integrated into healthcare environments. Your work will help drive efficiency, effectiveness, and overall customer satisfaction.

Key Responsibilities:

Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution
Effectively troubleshoot complex technical issues within web-based, mobile, and desktop applications
Document and follow standard operating procedures (SOPs) for appropriate escalation of issues to internal teams as needed, develop documentation to assist other TSEs with processes
Responsible for driving internal projects, maintaining clear documentation and proactive communication with stakeholders to ensure alignment and follow-through
Responsible for becoming a subject matter expert on complex technical areas and mentoring team members in these areas
Provide timely and appropriate communication with the customer to explain the steps required to solve their issue
Take ownership of escalated customers and independently make thoughtful yet impactful decisions that best suit the customer and company

As EnsoData continues to grow across multiple teams, we may consider qualified candidates for other current or future opportunities that closely align with their experience, skills, and career interests. If another role appears to be a strong mutual fit, our team may reach out to discuss it with you.

Qualifications:

Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare)
7+ years of experience in technical services, customer support, or related fields within the healthcare or software industries
3+ years in a healthcare or healthcare adjacent role
Experience troubleshooting and debugging code, ideally within web-based applications hosted in cloud environments (e.g., GCP, AWS, or Azure), including performance issues, API failures, and infrastructure-related problems
Exceptional communication and problem-solving abilities, both technical and non-technical
Ability to manage complex technical customer escalations and ensure communication and resolution in a timely manner.
Demonstrated experience with Software as a Medical Device (SaMD) and a solid understanding of healthcare regulations such as HIPAA and FDA guidelines (preferred)
Strong understanding of RESTful APIs, including how to design, troubleshoot and integrate with them
Experience in Python, React, React Native, MongoDB, Postgres, and/or GCP

About EnsoData EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s. For more information about our products, please visit ensodata.com. Company Culture - Embrace the Pineapple! How do we do this? Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywhere Put Customers First - delights customers by working closely with them to support their initiatives Be a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping one's teammates Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams We also practice a Focus on Quality and look for teammates who don't cut corners and demonstrate integrity and attention to detail

The benefits package includes, but is not limited to, the following:

Hybrid/Remote Company - we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work from at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)! Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs. Paid time off options - we want our employees to rest, recharge, and feel better. Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well. Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program. 401k to help people invest in the future. Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info from former team gatherings!) Interview Process

Submit a resume online and our hiring team will choose those that seem like the best candidates.
We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail.
Expect an opportunity to show your skills.
The final candidates will have a chance to meet a few people from the team.
Offer!

Let’s talk

EnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch. To learn more about our ongoing commitment to diversity, see our updated website here. Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future. Equal Employment Opportunity

EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate. We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign-born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally. If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at angela@ensodata.com.

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