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Marketing Manager
Willdan
Urbandale, IA · Chicago, IL · Madison, WI · Minnetonka, MN
Willdan is a nationwide provider of solutions that help organizations thrive as natural resources and infrastructure change, with experts in energy, engineering, and consulting services. We…
Added 1 min ago
Research IT Supervisor
UC Davis Health
CA
Hybrid Infrastructure knowledge mastering cloud platforms (AWS, Azure, GCP) alongside traditional on-premises server environments.
Added 1 min ago
Warehouse Supervisor
AGI Cargo LLC
Orlando, FL
Monitor and maintain the functionality of warehouse equipment and infrastructure.
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Sr. Product Engineer
Atkore
Harvey, IL · Merrillville, IN
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
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Project Manager 4 (Project Manager/SRE)
GovCIO
Madison, WI
…management, operation and configuration of the enterprise network infrastructure, Internet Gateways, the delivery of enterprise security systems and services, the monitoring and reporting…
Added 2 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Madison, WI
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 2 mins ago
PMA Sales Representative
EMCOR Group
Madison, WI
…driving growth in our Preventive Maintenance Agreements (PMA) program - helping clients improve equipment reliability, energy efficiency, and operational…
Added 2 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Madison, WI
Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta's Infrastructure team is seeking an…
Added 2 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Madison, WI
Infrastructure as Code (IaC): Design, build, and maintain automated infrastructure using Terraform and AWS services (Lambda, SQS, RabbitMQ, event-driven technologies).
Added 2 mins ago
Systems Administrator – Kiteworks
SitusAMC
Madison, WI
…and ongoing support of the organization's server and platform infrastructure. This individual is an experienced administrator on the systems administration team: applying and helping refine…
Added 2 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Madison, WI
…professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of…
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ICBM Transformation Program Manager
BAE Systems
Hill AFB, UT
Job Description BAE Systems is seeking an exceptional Program Manager for a high-visibility, strategic role supporting the United States Air Force's Intercontinental Ballistic Missile…
Added 4 mins ago
Verification & Validation Software Engineer, Arene Applied Engineering
Woven by Toyota
Ann Arbor, MI
…City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together,…
Added 7 mins ago
Project Procurement Operations Manager
Bechtel Corporation
Millersport, OH
…jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner…
Added 7 mins ago
SO
State Highway Rehabilitation Program Manager
State of Wisconsin
WI
- $68,640 to $96,907 USD / year
…transportation priorities as a State Highway Rehabilitation Program Manager (Program and Policy Analyst…
Added 13 mins ago
CDL Truck Driver - Roll Off
WM
Dunmore, PA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 13 mins ago
Manager, Program - Pricing
WM
Remote, United States
This position provides program leadership for key aspects of company price plans and supporting all areas in the execution of their pricing objectives and profitable growth. This role will…
Added 13 mins ago
SO
Natural Disaster Senior Program Manager (DFA/IPDD #10119155)
State of New Mexico
NM
- $33.12 to $49.68 USD / hour
The Infrastructure Planning and Development Division (IPDD) provides strategic guidance and technical assistance to state agencies, local governments, and tribal entities in planning,…
Added 13 mins ago
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Project Manager
Brailsford and Dunlavey
Los Angeles, CA
- $100,000 to $150,000 USD / year
As a Project Manager, you will lead planning, design, and construction activities for complex development and capital projects, working closely with clients, architects, engineers,…
Added 15 mins ago
Sales Manager - After Sales
Rolls-Royce
United States
The Sales Manager – After Sales will drive Power Generation service sales growth across North and Latin America by identifying opportunities, developing quotes, and following through to…
Added 15 mins ago
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HSE Advisor Construction (Nights)
IREN
Sweetwater, TX
- $46 USD / hour
Job Type: Full-time | Location: Sweetwater, TX | Department: Construction | Reporting to: HSE Manager | Work Location: #onsite
Added 16 mins ago
AI Engineering Manager
Fisher Investments
Tampa, FL
We are hiring an Engineering Manager to lead the end-to-end delivery of AI solutions that solve complex challenges. You will lead and grow an engineering team. You will work closely with…
Added 16 mins ago
Technical Program Manager
Zealogics.com
Alpharetta, GA
Lead and facilitate large program planning activities to align objectives, timelines, and deliverables across initiatives.
Added 16 mins ago
Senior Structural Project Engineer
Passero Associates
St. Augustine, FL
As a full-service professional AEC firm, our technical teams specialize in traffic engineering, sustainability, program management, design-build, construction observation, 3D visualization,…
Added 18 mins ago
Senior Technical Services Engineer
EnsoData
Remote, United States
Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and…

EnsoData

Senior Technical Services Engineer

Remote, United States

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Job details

Experience: 7+ years of experience in technical services, customer support, or related fields within the healthcare or software industries
Posting language: English
Posted: Nov 6, 2026

Original job description

Hi! I'm Montana, the Technical Services Manager at EnsoData. The VP of Customer Success, Kelsey, and I are looking for a new team member who is passionate about making healthcare better and being a great teammate! EnsoData is seeking a Senior Technical Services Engineer (Healthcare and/or Software as a Medical Device - SaMD) to contribute to our customer-facing technical services team, ensuring the successful implementation, deployment, and support of our software solutions in the healthcare industry. This position offers a flexible work environment, competitive salary of $100,000 - $105,000, stock options, plus benefits such as paid time off, healthcare insurance, and more. About the Role As the Senior Technical Services Engineer, you will be part of a technical support team while working closely with our Customer Success and Engineering teams. You will play a vital role in shaping the customer experience and ensuring that our SaMD offerings are effectively integrated into healthcare environments. Your work will help drive efficiency, effectiveness, and overall customer satisfaction.

Key Responsibilities:

Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution
Effectively troubleshoot complex technical issues within web-based, mobile, and desktop applications
Document and follow standard operating procedures (SOPs) for appropriate escalation of issues to internal teams as needed, develop documentation to assist other TSEs with processes
Responsible for driving internal projects, maintaining clear documentation and proactive communication with stakeholders to ensure alignment and follow-through
Responsible for becoming a subject matter expert on complex technical areas and mentoring team members in these areas
Provide timely and appropriate communication with the customer to explain the steps required to solve their issue
Take ownership of escalated customers and independently make thoughtful yet impactful decisions that best suit the customer and company

As EnsoData continues to grow across multiple teams, we may consider qualified candidates for other current or future opportunities that closely align with their experience, skills, and career interests. If another role appears to be a strong mutual fit, our team may reach out to discuss it with you.

Requirements

Qualifications:

Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare)
7+ years of experience in technical services, customer support, or related fields within the healthcare or software industries
3+ years in a healthcare or healthcare adjacent role
Experience troubleshooting and debugging code, ideally within web-based applications hosted in cloud environments (e.g., GCP, AWS, or Azure), including performance issues, API failures, and infrastructure-related problems
Exceptional communication and problem-solving abilities, both technical and non-technical
Ability to manage complex technical customer escalations and ensure communication and resolution in a timely manner.
Demonstrated experience with Software as a Medical Device (SaMD) and a solid understanding of healthcare regulations such as HIPAA and FDA guidelines (preferred)
Strong understanding of RESTful APIs, including how to design, troubleshoot and integrate with them
Experience in Python, React, React Native, MongoDB, Postgres, and/or GCP

About EnsoData EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s. For more information about our products, please visit ensodata.com. Company Culture - Embrace the Pineapple! How do we do this? Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywhere Put Customers First - delights customers by working closely with them to support their initiatives Be a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping one's teammates Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams We also practice a Focus on Quality and look for teammates who don't cut corners and demonstrate integrity and attention to detail

Benefits

The benefits package includes, but is not limited to, the following:

Hybrid/Remote Company - we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work from at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)! Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs. Paid time off options - we want our employees to rest, recharge, and feel better. Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well. Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program. 401k to help people invest in the future. Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info from former team gatherings!) Interview Process

Submit a resume online and our hiring team will choose those that seem like the best candidates.
We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail.
Expect an opportunity to show your skills.
The final candidates will have a chance to meet a few people from the team.
Offer!

Let’s talk

EnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch. To learn more about our ongoing commitment to diversity, see our updated website here. Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future. Equal Employment Opportunity

EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate. We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign-born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally. If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at angela@ensodata.com.

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