Senior Analyst, Central Operations Analytics

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Comprehensive Benefits
• Career Advancement
• This position pays between $84,000 - $126,000 based on experience

At Ensemble, we are redefining the possible in healthcare through innovation, customer obsession and operational excellence.

The Sr Analyst, Central Operations is responsible for driving analytical and operational excellence within the provisioning operations team. The key objective of the role is to streamline system access from RBAC definition to hands-on-keyboard access – timely and accurately. By designing, implementing, and measuring world class operational practices, this role will be critical to not only getting it right but keeping it right.

This role partners closely with HR, IT, Finance, and Compliance to align compliant and efficient provisioning processes and systems. The ideal candidate brings healthcare operations and technology domain expertise, analytical rigor, and an excellent track record of project execution.

Key Responsibilities:

Application & Provisioning Operational Support:

• Provide application-level provisioning design and support as needed for any current and/or new products
• Drive access request ticket resolution between Ensemble, vendors and clients

Monitoring and Governance:

• Monitor and communicate all governance policy notifications and follow through on a monthly and/or adhoc basis
• Collaborate closely with data and AI developers for development of dashboard reporting, drill-through capabilities that enable problem-solving, and automation
• Monitor, govern, and improve defined processes with analytical rigor, strong and consistent communication, and a bias for action

Provisioning Operations:

• In partnership with AVP, owns development of and maintenance of Ensemble RBAC refinement for internal and external systems
• Client assessments - gather, validate and translate client provisioning processes for operational functional value to future state systems/processes
• Lead cross functional initiatives associated with successful provisioning methodologies for front, middle and back processes of RCM
• Lead clients provisioning meetings during year 1, track progress and issues. Continue as client SME through all IAM/IT automation plan execution
• Lead effort to formalize and document position mapping functional details from clients to Ensemble; governs ongoing maintenance
• Communicate status, ideas, process improvements, recommendations to stakeholders at all levels

Core Competencies:

• Education & Experience

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• Bachelor’s degree in IT, business administration, Finance, or related

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• Master’s (MBA, MHA, or MS in IT) preferred

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• 10+ years of prior application analyst/support/product implementation experience in the healthcare RCM industry

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• 10+ years in a role tied directly to RCM operational outcome success

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• Advanced understanding of EMR architecture (Epic, Cerner, Meditech) can scale foundational knowledge of security and job profile processes from any EMR to sound judgement across any client footprints

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• 10+ years’ experience working with standard RCM best of breed software add-ons for financial clearance, clearinghouses, ordering systems and/or document management systems

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• Proven track record of cross-functional collaboration in IT, Operations, Finance, and Compliance

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• Intermediate understanding of software platforms such as Solventum360, SSI, Waystar, RevSpring, Availity, Medicare DDE & Payor Portal processes
• Technical & Professional Skills

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• Advanced technical skills with ServiceNow and related service delivery platforms

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• Advanced Excel, Co-Pilot, Claude data analytical ability

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• Advanced ability to analyze data, QA processes with business maturity and understanding with an openness to explore AI for maximum business outcomes

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• Strong partner presence; can independently work and lead client focused initiatives with judgement, maturity and proactive collaboration

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• Intermediate understanding of application integration methodologies; RPA, API, HL7

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• Familiar with IT components of IAM, networks and other security protocols; can interact with and drive projects with IT partners with confidence

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• Expert level understanding of RCM operations; Front Cycle, Mid Cycle, End Cycle

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• Familiarity with Operational HIS and systems; Payroll, HR & Finance

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• Data-driven mindset with ability to leverage analytics for decision-making

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• Demonstrates ownership and accountability

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• Builds strong stakeholder trust
• Drives measurable improvements
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require

This role is ideal for a seasoned system/operational and/or application analyst who thrives at the intersection of support, operations, and partnership performance, ensuring that the organization’s business model and outcomes are both efficient and resilient. The ideal candidate must be seasoned in both operational and technical processes of our industry.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble