AVP, Program Manager

Job Description

Are you looking for your next opportunity?

Sompo has a unique opportunity for an AVP, Program Manager in our North America Insurance Operations team.

This role requires a well-versed insurance expert to support internal and external stakeholder relationships and work closely across all functional areas. Contribute to the onboarding of programs, including by leading requirements gathering, ensuring programs become fully operational once contracts have been agreed to with proper documentation, and coordinating efficient data feeds from clients. You would join an incredibly talented and experienced operating team and be instrumental in growing our business.

Location: This position may be based out of our Rocky Hill, CT, Garden City, NY, New York, NY, Morristown, NJ, or Purchase, NY offices. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Support program onboarding by gathering requirements, coordinating documentation, establishing efficient client data feeds, and ensuring programs become fully operational after contracts are finalized.
• Manage ongoing operational services for MGAs, TPAs, and clients, including active and run-off programs, while ensuring systems, processes, and controls capture required data elements.
• Lead data exchanges, maintain data quality, support data repositories and downstream interfaces, and perform advanced analytics to enable portfolio steering.
• Produce and analyze internal and external reports, including monthly, quarterly, and annual reports, data calls, audits, operational performance reports, and KPIs.
• Coordinate operational matters and issue resolution, including cash flow, premium deductions, stakeholder queries, conflict resolution, and escalation where needed.
• Build strong stakeholder relationships, ensure regulatory compliance, identify operational risks and improvement opportunities, and deliver cost-effective program services that support Sompo’s performance.

What you’ll bring:

• Extensive insurance and/or reinsurance experience, with 5+ years in operations management, preferably within the program segment.
• College degree preferred; post-graduate education and/or industry certification/designation a plus.
• Experience working on senior teams in multi-coverage insurance environments, including designing and evaluating controls for surplus lines and admitted business.
• Strong P&C industry knowledge, including the marketplace, underwriting process, program business, and overall insurance company operations.
• Proven analytical, problem-solving, data management, and investigative skills, with the ability to assess requirements, troubleshoot issues, and present practical solutions.
• Strong communication, interpersonal, organizational, planning, collaboration, customer service, and Microsoft Office/Excel skills, with the ability to manage multiple priorities and meet deadlines.

Salary Range: $130,000 – $150,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefit

Who we are and what we stand for:

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values - Accountability, Agility, Collaboration, Development, and Integrity - we build trust and support one another to achieve our goals worldwide. Life at Sompo

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.