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TC
Manager In Training
Texas Car Title & Payday Loan Services, Inc
Fort Worth, TX
- $13.35 to $15.24 USD / hour
Customer service, sales, or collections experience
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Ultrasound Tech - Per Diem
MD Anderson Cancer Center
Houston, TX
-Exhibits and maintains a high level of professionalism and customer service at all times.
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Clinical Pharmacy Specialist - Critical Care
Houston Methodist
Houston, TX
…family members and co-workers in a manner consistent with a customer service focus and application of positive language…
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HT
Program Lead
Honeywell Technologies
Houston, TX
- $138,000 to $173,000 USD / year
…our customers and for Honeywell. We are looking for a project manager to support and drive the growth of our UOP Aftermarket Services solutions portfolio. We are looking for a strong leader…
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Facilities Housekeeping Supervisor
Houston Methodist
Houston, TX
…family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and…
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Pharmacy Clinical Specialist
Houston Methodist
Houston, TX
…family members and co-workers in a manner consistent with a customer service focus and application of positive language…
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V
Assistant Manager
Valvoline
Houston, TX
- $19.5 USD / hour
When you join us as an Assistant Service Center Manager , you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance…
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HT
Program Lead
Honeywell Technologies
Houston, TX
- $138,000 to $173,000 USD / year
…our customers and for Honeywell. We are looking for a project manager to support and drive the growth of our UOP Aftermarket Services solutions portfolio. We are looking for a strong leader…
Added just now
UC
Transportation Assistant
U.S. Coast Guard
Staten Island, NY
- $59,465 to $77,306 USD / year
You will serve as a Transportation Assistant and be responsible for supporting the Sector New York's motor vehicle program by coordinating fleet maintenance, vehicle assignments,…
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IR
Supervisory Contact Representative (Customer Service Group Manager)
Internal Revenue Service
Kansas City, MO · Philadelphia, PA · Austin, TX · Holtsville, NY
- $75,897 to $114,413 USD / year
…inquiries. Plans, organizes, assigns and controls inventory using program reports and workload management tools (e.g., aged listings, Control-D, and other Accounts Management systems)…
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VH
Social Worker (Inpatient Acute Psychiatry Unit)
Veterans Health Administration
Spokane, WA
- $67,570 to $106,285 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
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VH
Nursing Assistant
Veterans Health Administration
Cheyenne, WY
- $41,285 to $65,597 USD / year
Practices excellent customer service in all work activities.
Added just now
VH
Social Worker (Inpatient Acute Psychiatry Unit)
Veterans Health Administration
Spokane, WA
- $67,570 to $106,285 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added just now
VH
Nursing Assistant
Veterans Health Administration
Cheyenne, WY
- $41,285 to $65,597 USD / year
Practices excellent customer service in all work activities.
Added just now
VH
Program Support Clerk(OA)
Veterans Health Administration
Las Vegas, NV
- $51,031 to $66,345 USD / year
The Program Support Assistant (PSA) provides full support to the Service to ensure operational efficiency. Routine work is performed independently in accordance with the overall objectives…
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VH
Registered Nurse - Accreditation Specialist
Veterans Health Administration
Columbia, SC
- $80,126 to $145,031 USD / year
…evaluation of all facets of an effective accreditation readiness program across all William Jennings Bryan Dorn Columbia VA Health Care System (VAHCS) programs. The Accreditation Specialist…
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DC
Computer Assisted Ordering Technician
Defense Commissary Agency
West Point, NY
- $48,005 to $62,407 USD / year
…and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual;…
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VH
Pharmacist - Clinical Specialist (Women's Health)
Veterans Health Administration
Aurora, CO
- $141,297 to $183,689 USD / year
Customer Service - Responds to the needs of the service in a courteous and timely manner. Acts as a team member and is supportive of the group's efforts at all times. Demonstrates an…
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VH
Pharmacist - Clinical Specialist (Women's Health)
Veterans Health Administration
Aurora, CO
- $141,297 to $183,689 USD / year
Customer Service - Responds to the needs of the service in a courteous and timely manner. Acts as a team member and is supportive of the group's efforts at all times. Demonstrates an…
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UC
Program Specialist
U.S. Coast Guard
Glen Burnie, MD
- $70,623 to $91,815 USD / year
This vacancy is for a GS-0301-9, Program Specialist located in the Department of Homeland Security, U.S. Coast Guard, OPERATING LOCATION-SFLC CONTRACTING and PROCUREMENT in Baltimore, MD
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BO
Management and Program Analyst
Bureau of Land Management
Washington, DC
- $70,623 to $133,142 USD / year
…specialized experience equivalent to the GS-7 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience:…
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VH
Information Receptionist
Veterans Health Administration
East Orange, NJ
- $38,223 to $49,695 USD / year
Employee will serve as an Information Receptionist for Health Administration Service (HAS) located at the Veterans Affairs New Jersey Health Care System, East Orange, NJ.
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FE
Emergency Management Specialist
Federal Emergency Management Agency
Blaine, MN
- $116,038 to $150,852 USD / year
Performing substantive mission-oriented work and serving as a program manager and advisor to senior level management and professional staff in the regional offices of FEMA along with…
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VH
Clinical Laboratory Scientist (Laboratory Information Manager)
Veterans Health Administration
Wyoming, MI
- $109,189 to $141,949 USD / year
Maintains a laboratory performance improvement program, ensures monitoring of components and customer feedback, and interacts with management officials and organizations involved in…
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VH
Licensed Practical Nurse - Telehealth Clinical Technician
Veterans Health Administration
Tulsa, OK
- $65,176 to $84,731 USD / year
The VA Eastern Oklahoma Health Care System, Nursing Specialty Service, is currently recruiting for one (1) Licensed Practical Nurse in Tulsa (James Mountain Inhofe VAMC)

ENDEAVORS

Case Manager

Miramar, FL, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

JOB PURPOSE:

The Case Manager is responsible for promoting awareness of the U.S. Customs and Border Protection (CBP) Workforce Wellness Program, conducting eligibility screenings, and coordinating access to wellness services for eligible CBP employees and their family members. This position serves as a primary point of contact for clients, ensuring they are connected to appropriate resources and support services that enhance overall wellness, resilience, recovery, and quality of life. The role requires accurate documentation, adherence to organizational policies and procedures, and compliance with all applicable contractual and regulatory requirements.

As a member of a multidisciplinary team, the Case Manager provides comprehensive case management services by assessing client needs, developing individualized wellness plans, coordinating referrals, and facilitating access to behavioral health, wellness, and community-based resources. This position serves as a liaison between clients, clinicians, and external service providers, to ensure coordinated service delivery and positive client outcomes. Services may be provided in office-based, community-based, or virtual settings, with a focus on supporting participants throughout their engagement in the Workforce Wellness Program.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

Coordinate and communicate referral, authorization, and invoicing procedures with external providers, providing guidance on process changes, documentation requirements, and program expectations to maintain compliance and operational efficiency.
Assess individual and family needs and collaborate with clients to develop comprehensive wellness plans that identify goals, recommended services, and appropriate support resources.
Coordinate, monitor and document service delivery in alignment with client needs and established wellness plan. Maintain accurate, timely, and detailed case records, including notes and supporting documentation, in accordance with organizational policies, contractual requirements, and program procedures.
Advocate for client access to wellness services and community benefits. Establish and maintain relationships with community partners, maintain resource networks, and assist clients in navigating referrals and accessing appropriate services.
Provide wellness-focused case management services to law enforcement personnel and their eligible family members, ensuring participants receive appropriate support, resource coordination, and referrals to internal or external providers as needed.
Review, verify, and process invoices submitted by external service providers, ensuring services rendered are accurately documented, authorized, aligned with client referrals, and compliant with program requirements prior to payment processing.
Monitor and validate provider credentialing status on an ongoing basis to ensure services are delivered only by approved, qualified providers who have successfully completed the organization's credentialing and vetting requirements.
Serve as a liaison between clients and external providers by addressing service-related concerns, facilitating communication, and coordinating resolutions to ensure quality service delivery and positive client outcomes.
Other duties as assigned.
Demonstrate Exceptional customer service, in Everything you do, by placing the client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor’s degree in social work, Sociology, Psychology, or related field preferred OR any combination of experience and education that results in the required knowledge, skill, and abilities is required.

EXPERIENCE: 2-4 years of case management experience preferred. 2+ years in a customer service-focused environment preferred. Experience with law enforcement, veterans & their families is a strong plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record. Must be able to pass a government background investigation.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of themselves or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at hr@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

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More about this job

Skills

Documentation
Regulatory compliance
Case management
Law enforcement
Communication skills
Customer service

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