Customer Service Representative

Overview

Customer Service Representative | Key Largo, FL

Be the first smile they see. The voice they trust. The heart of our front desk.

At Island Hammock Pet Hospital, we're more than just a veterinary clinic, we're a team that leads with compassion, connection, and care. We've called Key Largo home since 2010, serving pets throughout the Florida Keys with AAHA-accredited, Fear Free certified care. We're looking for a Full-Time or Part-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. No prior experience required, we're happy to train the right person.

What You'll Do

• Greet clients with warmth and professionalism, in person and on the phone
• Schedule appointments and help manage the daily workflow
• Answer questions and provide clear, compassionate client education
• Maintain accurate records and update patient files
• Support the veterinary team with communication and coordination
• Process payments and check clients in and out
• Help ensure a calm, organized, and welcoming lobby experience

What We're Looking For

• No prior experience required, just a willingness to learn
• A people person who loves creating great experiences from the first phone call to the final tail wag
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly
• A master multitasker who stays cool and kind even during the busiest times
• Tech-savvy and confident navigating digital systems and patient charts
• Calm, clear, and compassionate, especially when pet parents are stressed
• Eager to grow your skills in a hospital that values professional development and team culture

Schedule

• Full-time, Day shift
• 10-hour shifts
• Weekend availability required
• No holidays

Compensation

Compensation for this role ranges from $17.00 to $19.00 per hour, based on experience and role alignment.

What's in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Why Join Island Hammock Pet Hospital? Because we care, about pets, their people, and the team members who make it all happen. As a full-service, AAHA-accredited, Fear Free certified hospital, we offer everything from wellness exams to surgery, all delivered with cutting-edge technology and genuine compassion. Every day looks a little different here, and if that keeps you energized rather than rattled, we might be the perfect match.

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out: www.ihph.net