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Added just now
Assistant General Manager
WoodSpring Suites
Simpsonville, SC
About the Role: Hotel Management & Consulting is seeking an experienced and dynamic Assistant General Manager to join our team. If you are an energetic leader with a passion for hospitality…
Added just now
6E
Banquet & Event Manager
612North Event Space + Catering
St. Louis, MO
- $22 to $26 USD / hour
Oversee all banquet service operations, ensuring seamless execution of event details.
Added 1 min ago
D
Assistant Store Manager
Dukin
Boston, MA
- $46,000 to $50,000 USD / year
As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’.…
Added 1 min ago
D
Assistant Store Manager
Dukin
Boston, MA
- $46,000 to $50,000 USD / year
As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’.…
Added 1 min ago
D
Assistant Store Manager
Dukin
Boston, MA
- $46,000 to $50,000 USD / year
As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’.…
Added 1 min ago
D
Assistant Store Manager
Dukin
Boston, MA
- $46,000 to $50,000 USD / year
As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’.…
Added 1 min ago
D
Assistant Store Manager
Dukin
Boston, MA
- $46,000 to $50,000 USD / year
As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’.…
Added 1 min ago
D
Assistant Store Manager
Dukin
Charlestown, MA
- $46,000 to $50,000 USD / year
As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’.…
Added 1 min ago
D
Assistant Store Manager
Dukin
Boston, MA
- $46,000 to $50,000 USD / year
As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’.…
Added 1 min ago
D
Assistant Store Manager
Dukin
Boston, MA
- $46,000 to $50,000 USD / year
As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’.…
Added 1 min ago
D
Assistant Store Manager
Dukin
Boston, MA
- $46,000 to $50,000 USD / year
As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’.…
Added 1 min ago
D
Assistant Store Manager
Dukin
Boston, MA
- $46,000 to $50,000 USD / year
As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’.…
Added 1 min ago
PF
Assistant Manager Retail Full Time
Planet Fitness - Glow Brands
Louisville, KY
- $16 to $18 USD / hour
- Full-time
Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status · Current CPR Certification required
Added 1 min ago
Merchandising Field Operations Program Manager
Apple
Atlanta, GA · Boston, MA · Nashville, TN · Washington DC, DC
The Merchandising Field Operations Program Manager plays a critical role in supporting the execution of Apple Retail key priorities and driving those initiatives as a part of the Retail…
Added 1 min ago
Apple TV Growth Operations Manager
Apple
Culver City, CA
…party video streaming subscription services. As a TV Growth Operations Manager, you will play a pivotal role in operationalizing and scaling strategic TV initiatives, including bundles and…
Added 1 min ago
BG
Facilitator
Bill Gosling Outsourcing (US)
Hampton, VA
- $20 USD / hour
Reports to: Manager, Learning and Development / Managing Coach Operations
Added 1 min ago
HC
Community Outreach Coordinator (Bilingual-Spanish) - Communications & Outreach Division
Harris County
Houston, TX
- $65,603.2 to $91,520 USD / year
…This position reports to the Community Outreach & Engagement…
Added 1 min ago
FE
Inside Sales Specialist
Fire Equipment Inc
Medford, MA
- $60,000 to $150,000 USD / year
Collaborate with operations, service, and dispatch teams to ensure accurate scheduling and timely project completion.
Added 1 min ago
Maintenance Reliability Manager
Howmet Aerospace
Barberton, OH
Howmet Aerospace is searching for a Maintenance Reliability Manager to join our Howmet Wheel Systems (HWS) business unit in Barberton, OH.
Added 1 min ago
Front Desk Manager - Hotel Washington
Schulte Companies
Washington, DC
Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is…
Added 1 min ago
Cafe Sales Associate
Parkland US People Corp
Salina, UT
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…
Added 1 min ago
GS
Associate - Sales FT (Kerrville) (35503)
Goodwill San Antonio
Kerrville, TX
- $15.35 USD / hour
Looking for a job that provides meaning as well as personal and professional development?
Added 1 min ago
GS
Associate - Sales PT (Kerrville) (35502)
Goodwill San Antonio
Kerrville, TX
- $15.35 USD / hour
Looking for a job that provides meaning as well as personal and professional development?
Added 1 min ago
Account Manager
Corning
Corning, NY
Experience leading multi-disciplinary teams (operations, engineering, development, commercial) in the semiconductor industry
Added 2 mins ago
Marketing Manager
J.E. Dunn Construction Group Inc P
Austin, TX · Kansas City, MO
The Marketing Manager will support new client sales, engagement and retention through strategic multi-channel programs, including communications, digital and traditional media. The…

Encore Global

Event Operations Supervisor, Audio Visual – Mohegan Sun

Uncasville, CT, United States

Apply on recruiting2.ultipro.com About employer

Applications open in a new tab.

Job details

Experience: 3-5 year of audio-visual experience is required.
Posting language: English
Posted: Oct 26, 2026

Original job description

Position Overview

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

Operations Management

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce.
Ensures flowsheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.

Training/Staff Development

Assists in training technicians on all floor activities.
Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
Serves as a mentor for new hires by providing guidance and understanding of the technician career journey.
Models and reinforces a positive working environment centered around company values.

Event Technology

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.

Job Qualifications

Bachelor’s degree is preferred.
3-5 years of customer service or hospitality experience is preferred.
3-5 year of audio-visual experience is required.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work
Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously, Frequently, Occasionally, and Never.

Physical Activities

Sitting: 2-3 Hours
Standing: 4-5 Hours
Walking: 4-5 Hours
Stooping: 2-3 Hours
Crawling: 2-3 Hours
Kneeling: 2-3 Hours
Bending: 2-3 Hours
Reaching (above your head): 2-3 Hours
Climbing: 0-1 Hours
Grasping: 4-5 Hours

Lifting Requirements

0 - 15 lbs*: Continuously
16 - 50 lbs*: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally

Carrying Requirements

0 - 15 lbs*: Continuously
16 - 50 lbs*: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Never

Auditory/Visual Requirements

Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously

Pushing/Pulling Requirements

0 - 15 lbs*: Continuously
16 - 50 lbs*: Frequently
51 - 100 lbs*: Frequently
Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Jobs in the United States