Archived listing. The details below describe a past opening.
We are looking for an Account Service Dispatcher who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values.
This position is an entry-level, talented and competitive Account Service Dispatcher that thrives in an evolving, exciting environment. The successful associate will have an interest in accuracy, be a conscious communicator and have an appetite for learning, listening and questioning.
• Work order creation, dispatching and entry level closure processes for designated client(s).
• Exercises entry-level judgement and analytical skills to identify, investigate and escalate findings.
• Dispatch work orders as requested.
• As needed, assists in mapping coordinates for efficient travel
• Assist with incoming calls.
• As needed, enter service data into Client CRM system
• Performs additional duties as needed and/or assigned by supervisor/manager
DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT”
The Account Service Dispatcher I will be an integral member of the team but also must be willing and able to take direction and have a desire to learn. The candidate must be energetic, driven and have a professional demeanor. The highest integrity is a must.
• Analytical - The individual synthesizes complex or diverse information
• Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
• Oral communication-the individual speaks clearly and persuasively in positive or negative situations in telephone environment.
• Ability to handle disconnected data and requests in a changing and dynamic atmosphere
• Computer Skills-Competent knowledge of Excel, Word, E-mail, web access, and learn various programs quickly. (ex. SalesForce/ServiceMax and Dynamics/FieldOne upon receipt of PO Follow Scripts (Call Center and L1 Support) and SOPs e.g. WO review and client submission)
• Quality Management - The individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
• Judgment - The individual displays ability to make entry-level decisions, seeking guidance for more complex decisions, as applicable
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Initiative - Job requires a willingness to take on responsibilities and challenges
• Planning/Organizing - The individual adheres to priorities an work activities, using time efficiently
• Safety and Security - The individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly
• Teamwork - Ability to work in a collaborative style
• Organizational Skills - Ability to work under tight deadlines and handle multiple, detailed oriented tasks
• Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams
• Comfort working in a fast-paced environment with dynamic priorities
• Comply with all company policies and procedures and adhere to company standards
• Comfortable working under pressure and on deadlines.
• Ability to follow detailed, defined procedures
• Able to work in a fast-paced environment and respond to last minute changes
Qualifications
DISCUSSION OF QUALIFICATIONS
• High School Diploma or Equivalent
• 1+ years customer service and/or call center experience
• Understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
• Good interpersonal and written communication skills
• Ability to operate computers, multi-line phones and other office equipment.
• Proficient in Microsoft Office Suite and other cloud-based software
Or
• Associates degree and/or Trade school degree and above
• 0-2 years customer service and/or call center experience
• Understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
• Experience working in a service environment
• Outstanding interpersonal and written communication skills
• Ability to operate computers, multi-line phones and other office equipment.
• Proficient in Microsoft Office Suite and other and cloud-based software
WORK ENVIRONMENT AND PHYSICAL DEMANDS
• Ability to lift and carry 50 lbs.
• Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours.