EHR Specialist

• • • • • • • Empowered for Excellence Behavioral Health is a nonprofit agency that offers specialized counseling in the field of substance abuse, mental health, and behavioral treatment services. Our mission is to provide comprehensive and compassionate, integrated mental health and substance abuse services which are client-focused . Our commitment is to deliver the highest quality of treatment through faith-based principles, education advocacy, and service excellence.

• Position Overview We are seeking an experienced and detail-oriented CareLogic EHR Specialistto manage, optimize, and support our electronic health record (EHR) system. In this role, you will serve as the primary power user or system administrator for Qualifacts CareLogic, ensuring smooth clinical workflows, accurate billing and compliance setup, user training, and seamless troubleshooting for our behavioral health and human services teams.

Responsibilities:

• System Administration & Configuration: Manage and maintain the Qualifacts CareLogic EHR platform, including user accounts, security roles, permission groups, master file tables, program/service codes, and drop-down picklists.
• Workflow & Process Optimization: Partner with clinical, administrative, and billing teams to configure CareLogic to match operational needs, intake processes, and treatment plan requirements.
• Troubleshooting & Support: Act as the first- or second-line tier support for staff experiencing CareLogic system errors, failed/unsigned activities, scheduling glitches, or documentation roadblocks.
• Reporting & Compliance: Build, run, and schedule standard and custom reports (such as active caseloads, service history, and state/compliance reporting metrics) to support audits and executive review.
• User Training & Documentation: Onboard and train new clinicians, administrative staff, and support workers on CareLogic navigation, progress note entry, telehealth/signature workflows, and annual consent tracking.
• Vendor Management: Serve as the primary liaison with Qualifacts support for ticket escalations, system patches, feature releases, and bug fixes.

Qualifications

• Experience: Minimum of [1–3+ years] of hands-on experience working directly within the Qualifacts CareLogic EHR platform (system administration, super-user, billing, or clinical support capacity).
• Industry Knowledge: Familiarity with behavioral health, mental health, substance use, or human services workflows, including Individualized Service Plans (ISPs), Comprehensive Clinical Assessments (CCAs), and state-specific compliance/reporting.
• Technical Skills: Strong understanding of EHR database structures, claims/billing environments, and document libraries within CareLogic.
• Communication Skills: Ability to translate technical EHR language into clear, supportive guidance for non-technical clinical and front-desk staff.
• Education: [High School Diploma / Associate’s Degree / Bachelor’s Degree in Health Information Management, IT, or a related field preferred].