Workforce Operations Unit Analyst

Job Description and Duties THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. Join Our Team as an Analyst I/II: Workforce Operations Unit Analyst The Employment Development Department (EDD) Disability Insurance (DI) Branch is seeking qualified candidates for an Analyst I/II position within the Workforce Operations Unit of the DI Command Center Division. Would you like to be part of a dynamic team, leading change through system and process modernization? Is quality customer experience important to you? Are you fast acting and detailed oriented? Do you thrive on teamwork and collaboration? If yes, this position may be for you. In this role, the Analyst I/II will be responsible for planning, organizing, and executing workload-related activities, including service delivery, real-time adherence activities, tasks completion workload, data analysis, and reporting to support the DI Branch’s operational needs. The incumbent will also develop analytical reports and provide data-driven recommendations to support leadership in decision-making and improving program performance. This position is headquarters at 1416 9th Street, Sacramento, CA 95814. Will consider candidates who are located throughout the State of California. This position allows for a hybrid telework schedule, which is subject to change, under EDD's telework policy. Employees are required to report to their headquarters office, for their in-office days. Employees may be assigned to report to another DI office closer to their California residence. California Government Code Section 14200 requires employees to reside in California to telework. Travel expenses to and from the assigned headquarters/office are the responsibility of the employee. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more. Apply today for the opportunity to work in this state-of-the-art building! Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. Working Conditions Visa Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ANALYST II
• ANALYST I Additional Documents
• Job Application Package Checklist
• Duty Statement Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website:

http://www.edd.ca.gov Special Requirements Application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process. Transcripts or Diplomas are optional and may be required to meet minimum qualifications. It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. Click the examination link below for more information and to take the exam: Analyst II Bulletin Analyst I Bulletin For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Self-motivated with strong organizational skills, ability to multi-task and effectively manage multiple priorities with flexibility to change priorities as needed.
• Knowledge of office management principles, methods and procedures. Proficient in Microsoft Office; Word, Excel, Outlook and PowerPoint.
• Strong customer service, interpersonal, analytical, and organizational skills.
• Ability to handle sensitive and confidential assignments with tact and diplomacy.
• Ability to establish and maintain cooperative working relationships with staff and management of all levels, including local and state agencies, governmental associations, and representatives of private industry.
• Ability to communicate effectively and confidentially, both orally and in writing. Ability to prepare correspondence independently, or review and edit correspondence for others. Detailed oriented with an eye for accuracy and precision.
• Demonstrated commitment to personal growth by taking advantage of professional development opportunities and/or formal education.
• Ability to model the EDD's core values - integrity, accountability, teamwork, service, care, respect, communication, and trust.
• Punctual and reliable.

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov. Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process. The SOQ will be a narrative addressing the questions listed below. Please number your responses in order of the questions below. The SOQ must be single-spaced and size 12 Arial font. The SOQ must be no longer than two pages in length. Include your first and last name with the Job Control (JC) number at the top right corner of the document. A Resume or Cover letter does not substitute for the SOQ.

• Describe your experience developing and analyzing reports using Microsoft Excel. Provide a specific example where your analysis informed recommendations that improved operational performance, compliance, or efficiency.
• Describe a project where you conducted research, performed analysis, and developed actionable recommendations. How did you implement your findings, and what impact did they have?
• Describe your experience managing multiple analytical assignments simultaneously. How do you prioritize tasks, manage competing deadlines, and ensure accuracy in your work? We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities. Background Investigation Requirement The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment. The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s). The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules. Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey Merit System Principles Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx