Network Engineering Manager

Job Description and Duties THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. Are you looking for a fast-paced and challenging leadership opportunity that will provide you with valuable technical leadership experience, extensive variety, and frequent interaction with managers, staff, and business partners throughout the Information Technology Branch? The Employment Development Department (EDD) is looking for a highly motivated and qualified individual to serve as the Network Engineering Manager within the Enterprise Infrastructure Services section. In this role, you will lead the Network Engineering Group responsible for the design, implementation, and continuous improvement of the network infrastructure supporting EDD’s central campus and approximately 350 field office locations throughout California. The group’s responsibilities include local and wide area networks, remote access, firewall protection, gateways, and connectivity between enterprise systems and services. The Network Engineering Manager provides technical direction to network engineering staff, reviews architecture and detailed designs, and ensures new solutions are reliable, secure, scalable, and compatible with EDD’s existing environment. The position leads major network engineering initiatives, oversees Tier 3 support for complex issues, and uses performance and capacity information to identify and guide improvements. The manager works closely with Network Operations, other EDD teams, the California Department of Technology, and service providers to maintain statewide connectivity and resolve service disruptions. The position also manages the group’s workload and resources, establishes priorities, develops staff, and supports succession planning. The Network Engineering Manager communicates project status, technical recommendations, service risks, and operational needs to leadership and business partners. This is an excellent opportunity to lead a team whose work directly supports the availability, reliability, and security of critical services used throughout EDD. This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the Department and is subject to change as business needs arise. Employees are required to report to their headquarters office on their assigned in-office days. Travel expenses to and from the assigned headquarters are the responsibility of the employee. This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more. Apply today for the opportunity to work in this state-of-the-art building! Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. Working Conditions Visa Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. May require extended hour support, Monday to Friday 6pm – 10pm, stay past 10pm or work on weekends and holidays. May require some traveling. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY MANAGER I Additional Documents
• Job Application Package Checklist
• Duty Statement Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website:

http://www.edd.ca.gov Special Requirements It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. Click the examination link below for more information and to take the exam:

INFORMATION TECHNOLOGY MANAGER I

For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience supervising, leading, or directing network engineering staff, including assigning work, developing employees, evaluating performance, and building succession coverage.
• Experience planning and delivering enterprise LAN, WAN, remote connectivity, and network security solutions across multiple locations.
• Experience reviewing network architectures and detailed designs for reliability, scalability, interoperability, security, and operational supportability.
• Experience leading the resolution of complex network incidents and coordinating technical teams, service providers, and business stakeholders during service disruptions.
• Experience using monitoring, performance, and capacity data to assess network health, diagnose problems, and plan improvements.
• Experience managing competing operational and project priorities, estimating staff effort, tracking deliverables, and communicating risks and status to leadership.
• Experience collaborating with external agencies, telecommunications providers, vendors, and internal technology teams on shared infrastructure services.
• Experience developing technical roadmaps, evaluating alternatives, and preparing recommendations that address business requirements, cost, risk, and service continuity.
• Ability to communicate complex technical issues and recommendations clearly to both technical and nontechnical audiences, orally and in writing.

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov. Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ will be considered the first phase of the hiring process for this position. Candidates who fail to adhere to the requirements of the SOQ instructions may be disqualified from consideration. Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to the statement above may not receive further consideration and may be excluded from the hiring process. To be considered, your SOQ must follow the instructions. Your SOQ must be typed and not more than three pages in length, not less than 12-point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page. Please restate the prompts below in your response and include specific examples.

• Describe how you have established, improved, or applied technical standards for a network or comparable enterprise infrastructure environment. Explain how you determined the need, documented the standard, gained adoption, and verified that it was being followed.
• Describe an improvement you made to a network engineering process or service. What problem did you identify, what information did you use to understand it, what changed, and how did you determine whether the change was effective?
• Describe how you have managed expectations and accountability for a technical employee or team whose work was falling short of requirements. Explain how you identified the issue, communicated expectations, provided support, documented progress, and determined the outcome. Do not include names or confidential personnel information. Background Investigation Requirement The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment. The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s). The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules. Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey Merit System Principles Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx