Field Operations Division Analyst I

Job Description and Duties THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Summary Statement (Briefly describe the position’s organizational setting and major functions):

Under supervision of the Supervisor II and in partnership with the field office management team, the incumbent provides program knowledge, administrative, technical, and analytical support services for the less complex programmatic, operational, and functional issues. The incumbent participates in the planning, organizing, implementing, and evaluating functions and activities throughout the office and provides technical support to the field office Divisions. The incumbent acts as a team member on projects with statewide impact. The incumbent provides support and guidance to field office staff as a Single Point of Contact (SPOC) for all new IT applications deployed for field office use. The incumbent participates in developing and writing issue papers for the Supervisor II on various issues affecting the operations in the field office. The incumbent acts as a liaison between the field office and the various branches within the Employment Development Department. Communicates effectively with management and staff at all levels and advises of appropriate actions based on the knowledge and interpretation of specific laws, rules, regulations, policies, and procedures. This recruitment is for an Analyst I position only. The position will not be eligible for advancement to Analyst II. This position allows for a hybrid telework schedule, which is subject to change under EDD’s telework policy. California Government Code Section 14200 requires employees to reside in California in order to telework. Employees may be required to report to their headquarters office as needed for operational needs, required scheduled in office days associated with the hybrid schedule, and other activities including but not limited to new employee training. Position located at 15315 Fairfield Ranch Rd., Ste. 100, 200, 210, Chino Hills, CA, 91709. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. Working Conditions Visa Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. Will work Hybrid schedule with one day of Telework per week, will report to Chino Hills office 4 days per week, location is 15315 Fairfield Ranch Rd. Chino Hills CA 91709. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ANALYST I Additional Documents
• Job Application Package Checklist
• Duty Statement Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website:

http://www.edd.ca.gov Special Requirements It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. Click the examination link below for more information and to take the exam: Analyst I Bulletin For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Claims processing knowledge
• Ability to interpret procedures and policies for determination decisions
• Flexibility & adaptability to change
• Ability to prioritize assignments
• Experience working under stressful demanding environment
• Diligence in meeting short deadlines
• Work independently and with minimal supervision
• Excellent verbal and written skills
• Team player & lead by example
• Collaborate with other units

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov. Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ should be typed, Arial Font size 12, single spaced, no more than one page. Needs to be clear in response of questions. Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without a SOQ will not receive further consideration and will be excluded from the hiring process.

SOQ Questions:

Question 1: List specific recent pertinent work experience that qualifies you for this position. Question 2: How does the experience specified make you the best candidate? Question 3: Identify specific goals in line with EDD and the duty statement. Background Investigation Requirement The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment. The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s). The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION

The Employment Development Department may require a new probation in accordance with applicable probationary period rules. Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey Merit System Principles Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx