Job Description and Duties An important leadership position is now available. As an executive, you will be able to work on programs that are vital to the economic growth of our community and state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, the best ideas will flourish. Be part of a team that prides itself in making a difference for Californians. What difference will you make for California? Under the administrative direction of the Disability Insurance (DI) Branch, Deputy Director, the incumbent ensures DI service operations meet ongoing branch business needs through the evaluation of data analyses, workload strategies, business plan initiatives, and supporting the Branch’s data-based decisions. The incumbent will develop, implement, direct, and evaluate DI Branch planning, scheduling, forecasting and reporting, and quality assurance for all State Disability Insurance program workloads and workload staffing levels. The Division Chief will also be responsible for measuring and monitoring customer service and claimant experiences, quality assurance, and training efforts. The Division Chief provides executive leadership, creates policies to further the DI Branch’s mission and vision, and ensures the optimal management of existing technologies and innovative new products to enhance and improve the delivery of services and provide strategic and policy direction on a broad spectrum of branch workload. You will find additional information about the job in the Duty Statement. Working Conditions The position exists in Sacramento, however, this position may allow the incumbent to be located in one of the EDD Disability Insurance Branch offices within California based on where the individual resides and operational business need. Travel to the headquarters in Sacramento may be required. Minimum Requirements This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.
Additional Documents
- Job Application Package Checklist
- Duty Statement Department Information The Employment Development Department (EDD) is one of the largest state departments with employees at hundreds of service locations throughout the state and offers a wide variety of services to millions of Californians under the Job Service, Unemployment Insurance (UI), State Disability Insurance (SDI), Workforce Investment, and Labor Market Information programs. As California’s largest tax collection agency, EDD also handles the audit and collection of payroll taxes and maintains employment records for more than 17 million California workers.
Department Website:
http://www.edd.ca.gov Special Requirements See Statement of Qualifications section. Examination Qualification Requirements All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement. Note: Eligibility to take a CEA examination does not require current permanent status in the civil service. General Qualifications State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others. Knowledge and Abilities Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:
- Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.
- Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives. These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government
settings, or in a private organization):
CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies. CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies. CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level. General Qualifications State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: ghgf See Statement of Qualifications section. Examination Information If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores. A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results. The results of this examination will only be used to fill this position. Applications will be retained for twelve months. Hiring interviews for the Job may be conducted with the most qualified candidates. The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified. Special Testing Arrangements If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.
Benefits
Statement of Qualifications The Statement of Qualifications (SOQ) serves as the examination for the CEA position. Applications must include a Statement of Qualification (SOQ) which describes how your work experience and education qualify you for this position. Your response must be no longer than two (2) pages, single-spaced, and not less than 12-point font. CANDIDATES WHO FAIL TO SUBMIT A SOQ WILL BE ELIMINATED FROM THE EXAM. RESUMES DO NOT TAKE THE PLACE OF THE SOQ. A SOQ is a narrative discussion of how your education, training, experience, knowledge, skills, and abilities meet the minimum qualifications for this position. The SOQ must be completed in the exact order the following factors are presented:
- Demonstrated leadership experience with coaching employees and creating a work environment that stimulates learning, encourages growth, and recognizes individual achievements to ensure peak performance. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.
- Demonstrated leadership experience with reorganizing when organizational change is required and to lead continuous process improvement efforts as they relate to workload performance metrics. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.
- Demonstrated ability and experience with the oversight, research and tracking of performance metrics to monitor, measure and report on the effectiveness and optimization of workforce improvement tools. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.
- Demonstrated experience with workload forecasting and resource management to meet service-level agreements. How have you assessed program performance and used those findings to implement changes that improved operational efficiency and customer experience? You must state the years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.
- Demonstrated ability to gain the confidence and support of the executive leadership and provide effective advice on a wide range of fiscal, human resource management, administrative and operational matters and policies. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.