Senior Analyst - Technical Records

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job Overview and Responsibilities Senior Analyst – Technical Records is responsible for implementation of procedures and controls established within department or responsible functional group (or fleet type), in accordance with FAA, GMM and department DOP regulations, policies and procedures. Responsible for the overall mainframe forecast establishment, updates, audits and accuracy. Ensure that individual transactions of self and peers result in a complete and accurate mainframe tracking system, maintenance compliance records and status reports that are maintained in accordance with the FAA, corporate and department retention policies.

• Demonstrate an in-depth knowledge of all aspects and competencies within respective groups to proficiently respond to and resolve analyst inquiries, as well as aiding in the identification and corrective action of discrepancies.
• Comprehend and communicate information from manuals and technical documents to establish and manage control programs, ensuring continued airframe/engine compliance status.
• Continuously identify and highlight opportunities for process improvement and commitment to follow through with implementation and change management.
• Demonstrate the ability to manage daily assignments and additional projects as needed to ensure the integrity and reliability of aircraft maintenance processes.
• Proficient in the research of life limited parts records to include Back to Birth documentation, traceability, and utilization specific to the asset.
• Possess the necessary skill set to effectively train others on established processes in accordance with departmental procedures (DOP/SOP) including back to birth research.
• Maintain employee training records and communicate professional progress & concerns with group/department management team.
• Demonstrate a deep insight into the department’s team roles and relevance to operations.
• Serve as a liaison to facilitate the resolution of issues and the endorsement of processes, especially those that pertain directly to the team’s responsibilities.
• Capable of presenting Technical Records General Familiarization training for new hires and individuals from other groups, as well as addressing any inquiries pertaining to the training.
• Attend mandatory planning/training/allotment meetings, including quarterly business reviews which may require up to 15% travel time. Must maintain a valid passport to facilitate international travel obligations as needed.

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• UA Trainer Certified
• SIDA badge eligible (required)
• 3+ years of aviation experience
• Subject Matter Expert in respective area
• CFR 121/145 awareness
• Completed Overview training for all groups within the department.
• Ability to lead individual and group projects
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• RCA (Root Cause Analysis)
• 5 years of aviation experience using M&E systems
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and leverages them for research, analysis content creation and problem solving. Applies critical thinking to validate AI generated outputs while adhering to company policies related to responsible AI use, data privacy and security