Managing Director - IT Passenger Services Systems

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architecture, data analytics, and digital solutions. Job Overview and Responsibilities The Managing Director – IT Passenger Service Systems will lead the strategy and transformation of United’s Passenger Service System (PSS) SHARES to a modern, cloud native platform that will power our airline for decades to come. This position is accountable for all technical and functional aspects of the SHARES platform today as well as the PSS modernization program strategy, planning, and execution. This role includes collaboration across commercial and operational business units to ensure daily program work and the transformation strategy aligns with business objectives. This role is critical to the success of United and the strategic nature of the modernization program means the role is highly visible, strategic to United’s aspirations and very cross functional and collaborative.

• Owns the strategy, planning and execution of PSS modernization programs on a multi-year plan to modernize United’s passenger service system.
• Guides the organization through modernization and appropriately takes into consideration skills transformation, operational support, organizational design, and vendor partner relationships to successfully implement change.
• Proactively identifies and mitigates risks to the corporation from reliability, security & regulatory risks that impact the employee platforms.
• Accountable for all production maintenance and repair applications including 7x24 support and those systems are stable, reliable, and available for business use.
• This includes development of new strategic and functional capabilities using innovative technologies within United architecture standards and ensuring the effective and efficient delivery of new business capabilities.
• Proactively identifies and mitigates risks to the corporation from reliability, security & regulatory risks that impact the employee platforms.
• Accountable for all production maintenance and repair applications including 7x24 support and those systems are stable, reliable, and available for business use.
• This includes development of new strategic and functional capabilities using innovative technologies within United architecture standards and ensuring the effective and efficient delivery of new business capabilities.
• Leads and drives business transformation through the application of technology and automation works in close collaboration with the other department leaders and across DT to understand needs, drive business value, and communicate results.
• Communicates strategy, goals, and measurable components to senior leadership within and outside of the organization to drive success and accountability across the organization.
• Collaborates and partners across business units. Partners with key business and technology customers in the delivery of critical technology initiatives to meet our long-term business goals.
• Effectively partners with other airlines and Star Alliance partners to implement code share, interline, partner platform changes and strategic projects across our global distribution partnerships.
• Champions strategic vendor partnerships are crucial to the delivery and support of customer technology platforms.

This role is Hybrid out of Chicago.

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree; Information Technology, Computer Science, Software Engineering, or related field.
• 10+ years of relevant experience.
• 5+ years leadership in passenger service systems (PSS) or large-scale airline operations platforms.
• Must possess understanding of performance management, business consulting, project management, and applicable technologies.
• Expertise in large high through put technology platforms.
• Technology thought leadership in the latest advances in market and ability to turn that into clear innovative technology roadmap to meet the business needs.
• Expertise in the design and delivery of high-performance technology systems.
• Strong collaborator management across a sophisticated matrix ensuring clarity of communications and meeting collaborator expectations to deliver key business outcomes.
• Experience in leading change through digital transformation; ability to drive collaboration and engagement; successful individuals should have a consistent record of leading and collaborating with internal customers through change.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interviews required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications):

• Understanding of the airline retail and commercial strategies and emerging technology highly preferred.
• Knowledge of airline operations processes. Awareness of applicable airline industry standards and regulations.
• Domain expert of multiple business areas to guide a team of technical consultants and build multi-functional viewpoints on a subject matter.
• Experience with Amazon Web Services cloud based applications and services.