Manager - Project Manager-PMO

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline. Job Overview and Responsibilities The Enterprise PMO serves teams across United Airlines. The Project Manager is a trained, qualified professionals who can apply United's Envision Design Build Activate (EDBA) framework and Program Management Life Cycle (PMLC) methodology to various businesses. This will enable teams to deliver assigned portfolios, programs, and projects with high quality, in a timely manner, and with as-scoped benefits for our customers, frontline employees, and supporting groups. Effective execution in this role is critical to achieving United's goal of leveraging Portfolio Management & Project Delivery Capability as a Strategic Enabler, on Every project, with Every Team, and Every day. The Project Manager - PMO will deliver large/complex project(s) as assigned and serve as a change agent driving adoption of PMLC across the organization.

• Lead and manage projects as assigned. Projects will be focused on both corporate and or operational functions. Lead and be responsible for directing the implementation of the planning, leading and directing of all aspects of assigned projects or set of projects/programs impacting the operation.
• Directly deliver high-quality artifacts and outcomes through all phases of PMLC including Envision, Design, Build, and Activate as needed to realize measurable business results. Facilitate and create process/system mapping and analysis to realize business needs.
• Coach, guide, train project team members and other PMs on EDBA, PMLC and related artifacts and deliverables. The Project Manager must keep all stakeholders informed and provide consulting at various levels including leadership.
• Assist team members and research operational and performance data to provide statistics, trends, and reporting that inform leadership steering and decision-making teams. Guidance to adhere to the metrics as well as opportunities for improvement must be brought to light as projects are implemented.

NOTE: This position is located at the CSC-Willis Tower in Chicago, IL and considered as a hybrid role working 2-3 days in office, however that may evolve with the needs of the company.

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Business, technical, or aviation related discipline required
• 4+ years of relevant experience
• 3+ years managing projects, or demonstrated relevant experience
• Demonstrated successful project delivery using fundamentals of PMBOK practices/methodologies
• Successful and demonstrable experience in:
• Managing single, or multiple, large, complex projects across multiple functions
• Managing and mentoring less experienced/tenured project management staff
• Presenting, escalating, and providing solutions to senior leadership
• Working within SDLC/PMLC and a track record of delivery
• Owning hands-on delivery of projects
• Providing commensurate levels of specialized technical aviation knowledge or equivalent, program management expertise, business acumen, and leadership skills to facilitate the identification and management of all interdependence and areas of risk.
• Proven expertise successfully managing business and technical resources under an integrated project plan to ensure the alignment of resources
• Demonstrated experience delivering measurable business benefit through project execution
• Strong interpersonal, verbal and presentation skills
• Demonstrated proficiency in facilitating, delegating and motivating cross functional groups or activities
• Ability to transitions requirements of a developed solution into a support model
• Exposure with change management/facilitation, enterprise communication and training
• Highly organized, and the ability to multi-task competing priorities, demands, and timelines
• Provide leadership, guidance, influence and mentoring for project teams
• Proven project management and portfolio management experience
• Ability to manage business and technical resources with an integrated project plan
• Microsoft Suite -Word, Excel, PowerPoint, Visio and Project proficiency
• Has discretion in making tactical decisions; provides input on strategic decisions to management as required. Decisions and achievement of results could have a significant impact on the group’s overall performance. Effects could be long-lasting; expected to be creative to develop high-impact changes in processes or strategies
• Must be willing and able to travel 10%
• Must be willing and able to work a hybrid schedule, 2-3 days in office at the CSC-Willis Tower in Chicago, IL
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Demonstrated successful execution using SDLC, PMLC, DMAIC or DFSS methodology
• Project Management (PMI) Certification
• Lean Six Sigma Certification
• PMBOK
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving
• Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security