Manager - Heavy Maintenance Execution Strategy

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

This role is responsible for leading transformation efforts and implementing scalable tools and analytics solutions that evolve with the needs of the business. They will develop and refine business metrics and KPIs to monitor performance, drive accountability, and enable responsive decision-making across varying levels of operational demand. In addition, the Manager will shape and execute the division’s analytics strategy - translating data into actionable insights that improve efficiency, reduce turnaround time, and strengthen cost control. This role requires both strategic foresight and hands-on execution, with the flexibility to adjust focus as operational priorities shift.

• Drive performance improvement by applying structured process improvement methodologies and leveraging data to enhance operational outcomes
• Establish and maintain performance metrics that align strategic goals, enabling data-driven oversight of maintenance efficiency, turnaround times, and cost performance tied to the Heavy Maintenance check lines
• Align with cross-functional teams to define and evolve the analytics framework, ensuring insights are effectively used to inform decisions, identify trends, and support continuous improvement initiatives
• Drive the adoption and implementation of digital tools and technologies to modernize heavy maintenance operations and improve data accessibility, workflow integration, and process automation tied to deployment of digital MRO lines of maintenance

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience in Engineering or aviation related field
• 3+ years of supervisory, project management, or experience working on continuous improvement experience in aviation related fields
• Familiar with process mapping, process improvement and end state implementation of business processes/applications
• Familiar with data visualization tools and standards
• Highly organized
• Ability to manage/support multiple projects
• Excellent oral and written communication skills
• Ability to work cross functionally with key stakeholders at multiple levels of the organization both internally and externally
• Ability to storytell using data
• Strong problem solving skills and ability to influence others toward desired outcome while maintaining strong productive teams
• Ability to drive strategic change
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree in Engineering or Business
• Fleet specific airworthiness release
• 7 years overall aviation industry experience
• Background in maintenance programs, engineering, or continuous improvement
• Strong knowledge of Tech Ops business processes and procedures
• Tech Ops and/or Heavy Maintenance applications, data structure, and platforms
• Engineering, Analytics, Program/Project Management or Planning roles
• Experience building applications / dashboards within Palantir and PowerBI