Employee Assistance Program - Regional Manager

As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees. Job Overview and Responsibilities The purpose of the Employee Assistance Program - Regional Manager is to enhance, sustain, and preserve the productivity and health functioning of the workplace through a holistic wellness approach. This role addresses United's specific business needs by applying specialized knowledge and expertise in human behavior, mental health, and overall wellness. The EAP Manager will address productivity issues by identifying and resolving personal concerns that may impact job performance, including health, marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues. Additionally, the EAP Manager will provide organizational and behavioral health expertise to management, HR Business Partners, and union peer groups through consultation and training, promoting a comprehensive approach to employee well-being.

• Conducts confidential and timely clinical psycho-social assessment interviews for employees. This process involves identifying and evaluating various legal, safety, and risk factors, including alcohol and drug problems, threats of violence, and suicidality.
• Provides referrals to mental health providers and community agencies, ensuring comprehensive case management and effective collaboration with physicians and other managed care vendors.
• Partners with EAP and Corporate Medical leaders to collaborate with supervisors, managers, and senior leadership representatives to help design, implement, and sustain a comprehensive suite of Wellness initiatives.
• These initiatives are meticulously crafted to address employees' emotional, social, occupational, intellectual, and personal needs, ensuring a holistic approach to well-being, and fostering a supportive, thriving workplace culture.
• Provides specialized case management for the Pilot Monitoring Program (HIMS), SAP Services, and Mandated or Last Chance Agreements. This includes crisis management and continuous collaboration with management, HR, Labor Relations, and Union representatives for ongoing monitoring.
• Provides crisis response at their assigned hub as well as other locations when necessary.
• Oversee daily operations for a specific EAP region, encompassing client management, statistical reporting, confidential file maintenance, and other assigned duties.

What’s needed to succeed (Minimum Qualifications):

• Master’s degree in clinical counseling, social work, marriage and family counseling
• CEAP and SAP eligible
• 3+ years Internal or External EAP experience.
• Wellness Initiatives and Presentation skills.
• Good communication, verbal and written skills.
• Knowledge of Mental Health and Substance Abuse
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications:

• Licensed LPC, LCSW, LMFT
• 6+ years of Internal or External EAP experience.
• CEAP, Q-SAP
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.