Analyst - Menu Design

About the Job The Menu Design team is responsible for the strategy, planning, and execution of United’s Food & Beverage experience onboard. The Analyst – Menu Design will be responsible for a variety of exciting initiatives including new menu development for customers and crew.

• Support the development and implementation of onboard food and beverage programs for customers and crew, including menu planning, product evaluation, documentation, and rollout coordination.
• Coordinate menu and service changes with Catering Operations, Inflight, Onboard Experience, Marketing, Procurement, Digital Technology, catering partners, suppliers, and other internal and external stakeholders.
• Manage assigned menu programs and initiatives, including project timelines, stakeholder communications, deliverables, approvals, and implementation readiness.
• Analyze customer feedback, operational performance, product information, and program results to identify opportunities to improve menu offerings and the onboard experience.
• Maintain accurate menu specifications, implementation materials, program trackers, and other documentation required to support consistent operational execution.
• Identify and recommend process improvements throughout the menu-development lifecycle, from concept development and evaluation through implementation and post-launch review.
• Prepare program updates, presentations, and recommendations for leadership and other key stakeholders.

Note: This is a Chicago-based hybrid role with in-office requirements 50% of the time. This role will be required to travel 10% of the time, both domestic and international.

Minimum Qualifications:

• Bachelor’s degree
• 1+ years of related experience
• Ability to solve complex operational problems
• Experience communicating with a diverse group of stakeholders
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• 1+ years of airline, catering, and/or hospitality experience
• Prior experience with Inflight Services and/or Catering Operations workgroups
• Leadership exposure and speaking presence
• Proficiency with the Microsoft Office suite of products
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.