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Added 3 mins ago
OC Operator I (FT)
Kastle Systems
Falls Church, VA
Work closely with IT, Client Services, Project Management, Service, & Remote Video Monitoring.
Added 3 mins ago
KS
Associate Sales Representative
Kastle Systems
New York, NY
- $36 to $38 USD / hour
…pursuit of new business opportunities and the management of client relationships. In this role, the associate sales representative will learn key aspects of a BDM role, making the BDM role…
Added 3 mins ago
E
Human Resources Associate
Enthuse-Marketing
Norwalk, CT
- $64,000 to $72,000 USD / year
Enthuse is an education-led marketing agency that builds learning experiences to accelerate business growth and long-term client relationships.
Added 4 mins ago
M
Customer Care Associate
MarketSource
San Antonio, TX
- $14.5 USD / hour
Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
Added 4 mins ago
TB
Commercial/Complex Client Resolution Senior Specialist
Truist Bank
Atlanta, GA · Cookeville, TN · Richmond, VA · Arlington, TX
- $50,000 to $70,000 USD / year
Review and analyze small business, commercial, national payments and corporate institutional client complaints elevated from regulatory agencies such as the State Attorneys General, Federal…
Added 4 mins ago
Relationship Banker / Senior Relationship Banker - Highway 501
Truist Bank
Conway, SC
Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships.…
Added 4 mins ago
Relationship Banker / SR - Marco Island
Truist Bank
Marco Island, FL
Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships.…
Added 4 mins ago
Relationship Banker- Murray
Truist Bank
Murray, KY
Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships.…
Added 4 mins ago
Relationship Banker- Northern Kentucky
Truist Bank
Florence, KY
Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships.…
Added 5 mins ago
Administrative Assistant
BAL
Richardson, TX
…preparation of documents, meeting deadlines, and delivering superior client service to both internal and external…
Added 6 mins ago
Associate I Payroll
Experis USA
Little Canada, MN
Our client, a growing organization in the payroll and administrative support space, is seeking a Associate I Payroll to join their team. As a Associate I Payroll, you will be part of the…
Added 7 mins ago
VB
Sales Associate | Short Hills
Veronica Beard
NJ
- $19 to $20 USD / hour
The Sales Associate is a commission-eligible position responsible for assisting customers with their shopping needs and providing them with an exceptional shopping experience. The Sales…
Added 7 mins ago
Senior Project Manager - Retail/Industrial Commercial Real Estate
Lincoln Property Company
Los Angeles, CA
Collaborate with all stakeholders (development, brokerage, leasing, client, tenant, architect, engineer, consultants, general contractor) to execute project plans.
Added 7 mins ago
Treasury Analyst Lead
Southwest Business Corporation
San Antonio, TX
Minimum of an Associate’s degree in Accounting, Finance, Banking or related field of study from an accredited four-year college or university. Bachelor’s degree preferred.
Added 7 mins ago
Sales Associate
Lucchese
Las Vegas, NV
As a Sales Associate, you’re a client advisor and brand ambassador. You’ll deliver a personalized, luxury shopping experience, build lasting relationships with our clients, and help your…
Added 9 mins ago
AU
National Security Portfolio Manager
Allied Universal
Santa Clara, CA
- $90,000 to $150,000 USD / year
Associate’s degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
Added 9 mins ago
J
Associate Mechanical Engineer
Jobot
Denver, CO
- $115,000 to $165,000 USD / year
&bullet; Paid community service time, onsite gyms, commuter benefits, and pet insurance
Added 10 mins ago
Survey Crew Member II
DB STERLIN CONSULTANTS INC
Cedarburg, WI
Considers both short and long-term interests of the client in making decisions.
Added 10 mins ago
Associate Director, Security IT Administration
Digital Asset
NY
The Associate Director, Security IT Administration is responsible for the day-to-day operation, effectiveness, and continuous improvement of Digital Asset's corporate IT services and…
Added 11 mins ago
Field Service Engineer Drives and Automation
GE Energy Power Conversion USA Inc.
Remote, United States
The Field Service Engineer – Drives-Performs a wide range of commissioning and Service tasks and ensures proper installation, service and commissioning of products and services. Provides…
Added 11 mins ago
OS
AVP Branch Manager
Old Second National Bank
Darien, IL
- $61,400 to $87,500 USD / year
Client service orientation; exceptional customer service skills.
Added 12 mins ago
Patient Access Services Registrar I / Greater Manchester Region
Hartford HealthCare Corp.
Manchester, CT
The Patient Access Associate for Outpatient is responsible for entering the patient into the system and determining the urgency for medical triage as well as validating and verifying the…
Added 12 mins ago
Associate, Investment Banking
BMO Capital Markets Corp.
NY
…sector ecosystem approach. Collaborates to generate creative, client-focused solutions to prospective and current…
Added 12 mins ago
Associate, Investment Banking
BMO Capital Markets Corp.
NY
…sector ecosystem approach. Collaborates to generate creative, client-focused solutions to prospective and current…
Added 12 mins ago
Regional Director of Operations
Compass Group
New York City, NY
…financial services environment, overseeing operational excellence, client partnerships, financial performance, and team development across multiple locations. You will provide strategic…

Employbridge

Staff Performance Manager

Rochester, NY, United States

On-site

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Job details

Workplace: On-site
Experience: 2 Years in Warehouse Leadership role & experience in a customer service role responsible for multi-level client communication.
Posting language: English
Posted: Oct 28, 2026

Original job description

Bilingual Warehouse Manager

Rochester, New York

The Staff Performance Manager is the go‑to partner who keeps everything running seamlessly at the client location while delivering standout service every day.

In this fast‑paced position, you’ll build meaningful connections with both client leadership and associates, staying one step ahead to anticipate needs and solve challenges before they arise.

From coordinating onboarding and supporting employees to providing clear, impactful reporting, you’ll be at the center of it all. If you thrive in a hands‑on environment, love tackling problems head‑on, and are passionate about creating an exceptional experience for everyone you work with, this is your opportunity to shine!

Location: On-site

Job Summary The Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

Your Role & Responsibilities

Manages candidate inventory by recruiting, screening, interviewing daily.
Conducts all new hire orientations, to encompass all client onboarding information as well as perform new hire check-ins on first day of work.
Audits onboarding requirements and confirms new hire start requirements are met.
Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions.
Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs.
Manages daily attendance reports, headcount reports.
May process weekly payroll and maintain timeclock database.
Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency.
Handles worker’s comp claims and documents unemployment.
Develops and maintains rapport with management and supervisors to maintain consistencies in all departments.
Initiates and completes client relationship mapping as needed.
Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions (using CRM, Power BI, time/attendance software).
Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
Conducts employee performance reviews and assigns and ends associate assignments.

Preferred Education & Experience

High school diploma & a year or more in a leadership role.

Competencies (Skills & Knowledge You’ll Bring)

2 Years in Warehouse Leadership role & experience in a customer service role responsible for multi-level client communication.
HR and data management experience.
Demonstrable success managing a team or process.
Familiarity with a heavy process-oriented environment.
Able to lead, organize, and build effective and diverse teams
Must have seasoned critical thinking and problem-solving skills
Ability to communicate professionally and effectively across all platforms.
Able to listen and respond to information effectively and influence decision makers.
Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
Experience using various technology platforms to drive effective decisions.

Your Work Environment (Physical Demands) Client Site: Typically work is performed is generally offsite at a client’s location that could be an office or other business setting and require travel to and from locations. This position requires compliance for all occupational safety and health standards, rules, and regulations.

EmployBridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
Prescription Drug Benefits
8 Paid Holidays per year
2 Floating Holidays per year
Paid Time Off
401(k)
Parental Leave
A variety of career paths and encourage promotion from within.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Leadership
Reporting
Coaching
Customer service
Recruitment
Onboarding
Forecasting
Payroll
Create solutions to problems
Microsoft Power BI
Communication skills
Data management
Manage a team
Critical thinking
Problem solving
Regulatory compliance

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