CRC Program Specialist

Program Specialist- Community Reintegration Center

Department:

Reentry

Reports To:

Reentry Services Manager

Pay Grade:

Level B

Supervises:

No supervision

FLSA Classification:

Exempt

Approved By:

Julie Cayo, November 2026

JOB PURPOSE:

The Program Specialist- Community Reintegration Center is responsible for providing oversight and monitoring for EMI reentry programs at the Milwaukee County Community Reintegration Center (CRC). This position is responsible for program level coordination and oversight, agency program level reporting, and program/service evaluation and potential redesign. This position serves as the program owner over current and future CRC programming and is accountable for successful execution which includes maintaining program goals and objectives, developing program guidelines and schedules, priorities, standards, and evaluating activities. This position will be the organizational contact for all CRC related communications, planning, and strategies for sustainable program and relationship development.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• EMI oversight for administrative, programmatic, reporting and planning oversight for CRC.
• Strategic planning for sustainable CRC partnership and system improvement.
• Oversight of CRC programming to ensure facilitation, fidelity, and outcomes including but not limited to the CRC Pilot and other programming.
• Coordinate CRC Pilot program; implementation planning, training provider identification/scheduling, intake, assessment, case management, data entry, reporting, and post release placement assistance.
• Coordinate program flow directives and manage referral processes for internal and external resources.
• Program planning/implementation, program development, marketing and promotion, and coordination.
• Works with the compliance team, if needed, to provide comprehensive oversight on all pre and post award activities that include but not limited to governmental and non-governmental grants, foundation awards, and contracts for CRC on behalf of the EMI Reentry department.
• Monitor program reporting schedules, performance achievements, best practices, and/or challenges.
• Provide troubleshooting challenges per program design and fiscal budget with Reentry Manager.
• Understand Milwaukee County and other contractual agreements and fiscal processes.
• Coordinate/attend various meetings with local, state, and/or national level reentry workforce development programs for best practices for program implementation and improvement strategies.
• Manage the daily activities of the programs, help develop goals, and technical assistance needs.
• Analyze program data for program improvement and strategies on scale developments.
• Oversight and co-facilitation of Makin It Work curriculum.
• Coordination with internal EMI departments (Business Solutions, Communications, Planning, Executive Team, Administrative team).
• Maintain up-to-date knowledge of local, state, and federal guidelines and policies governing reentry workforce development programs.
• Assist in the preparation, review, and submission of required reports, papers, correspondence, and other documents, ensuring clarity, completeness, accuracy, and conformance with applicable policies.
• Evaluate performance and makes recommendations for program improvement.
• Work with Business Intelligence for system and report build outs.
• Learn, manage, and monitor data collection under state and federal data collection systems and coordinate implementation of additional data collection programs such as Efforts to Outcomes (ETO).
• Recommend redesign options and implications at key decision points to assist in meeting program and service outcomes and contract requirements.
• Other Duties as assigned

Agency Activities

• Program and Service Management, design, and administration
• Contract requirements and outcomes evaluation.
• Program and service design and implementation.
• Vendor-contractor-partner coordination within the CRC if needed.
• Technical assistance and training for staff and contractors if needed.
• System requirements and report requirements (based on various data systems).
• Program-service level procedure development.
• Program and Service monitoring, reporting, and redesign
• Evaluation and analysis of existing programs and services (efficiency and effectiveness).
• Agency and program level reporting.
• Program and service redesign.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Supervisory Responsibilities:

None

KEY ABILITIES, KNOWLEDGE, AND SKILLS:

• Knowledge of current issues, concepts, and practices related to workforce development and reentry.
• Ability to exercise good judgment in coordinating program development and relationship management.
• Knowledge of employment barriers facing disadvantaged populations and employer demand for skilled and educated workers.
• Demonstrated capacity to handle multiple tasks, programs and meet deadlines, ability to deal with potential ambiguity.
• Ability to work in a team environment, while also working independently.
• Ability to facilitate workshops or trainings.
• Excellent mediation, conflict management, and meeting facilitation skills.
• Strong interpersonal communication skills, in group and individual settings, including virtual platforms, e-mail, and/or phone.
• Demonstrated ability to maintain confidentiality with sensitive information.
• Must have strong administrative and organizational skills including program management, grant administration, and reporting.
• Ability to interact effectively with those of diverse backgrounds.

MINIMUM PREFERRED QUALIFICATIONS:

• Education: Bachelor's Degree required in Public Administration, Social Sciences, Education
• Experience: 4 years of work experience that involves, program coordination, job training, workforce development, grant management, program management, or related field or equivalent education and experience. 3-5 years of experience within the reentry and/or within the justice system.
• Technology/Equipment: Experience and efficiency with data-entry systems, Microsoft Office products, and experience with virtual platforms.
• Training/Certification- preferred trained or be willing to be trained within 3 months of being employed within the position
• Trauma Informed Care, Motivational Interviewing, National Reentry Workforce Collaboration (Reentry Specialist certification), Wisconsin Department of Corrections orientation (including security training), Family Educational Rights and Privacy Act (FERPA)
• Other training as assigned
• Current Wisconsin Driver’s License, Car Insurance

PHYSICAL AND MENTAL DEMANDS:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 20 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Decision making, troubleshooting, change agility, is aware, and positively adapts quickly to frequently changing work environments. Local travel is required to perform job duties.

WORKING ENVIRONMENT:

Work is performed within an office environment, correctional institution, and/or through travel to meeting locations, potentially outside of city and occasionally to high crime areas. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. May occasionally be required to perform job duties outside of the typical office setting.

I have read and understand the duties, responsibilities, and requirements for this position.*

____________________________________________ ____________________________ Employee Acknowledgement Date

____________________________________________ ____________________________ Supervisor Date

____________________________________________ ____________________________ Human Resources Date

*This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Employ Milwaukee retains the discretion to add duties or change the duties of this position at any time.