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Added 1 min ago
Senior Director Analyst - Services GTM and AI Transformation
Gartner
Remote, United States
…of their go-to-market (GTM) strategy, technology stack and operations to compete in the…
Added 2 mins ago
BD Support Senior Manager
Orrick Herrington & Sutcliffe LLP
Any US Office · UNAVAILABLE · New York, NY · San Francisco, CA
Orrick currently has an excellent opportunity for a BD Support Senior Manager to join our Sector & Markets, Business Development team, reporting to the Chief of Staff – Business…
Added 4 mins ago
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Medical Underwriting Manager
GPAC
Overland Park, KS
- $65,000 to $80,000 USD / year
…making sound underwriting decisions, and improving day-to-day…
Added 4 mins ago
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Medical Underwriting Manager
GPAC
Olathe, KS
- $65,000 to $80,000 USD / year
…making sound underwriting decisions, and improving day-to-day…
Added 4 mins ago
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Medical Underwriting Manager
GPAC
Kansas City, KS
- $65,000 to $80,000 USD / year
…making sound underwriting decisions, and improving day-to-day…
Added 9 mins ago
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Restoration Residential Business Developer
GPAC
Stanton, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 9 mins ago
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Restoration Residential Business Developer
GPAC
Yorba Linda, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 9 mins ago
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Restoration Residential Business Developer
GPAC
Orange, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 9 mins ago
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Restoration Residential Business Developer
GPAC
Placentia, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 9 mins ago
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Restoration Residential Business Developer
GPAC
Santa Ana, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 9 mins ago
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Restoration Residential Business Developer
GPAC
Anaheim, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 9 mins ago
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Restoration Residential Business Developer
GPAC
Cypress, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 18 mins ago
Clinic Director
Confluent Health
Highland Mills, NY
…clinicians with innovative tools, strong mentorship, and clear development…
Added 18 mins ago
Clinic Director
Confluent Health
Port Jervis, NY
…clinicians with innovative tools, strong mentorship, and clear development…
Added 23 mins ago
WJ
Paraprofessional II (POOL) - VARIOUS SCHOOL SITES
Woodland Joint Unified
Woodland, CA
- $20.91 to $25.39 USD / hour
…interagency, and district-wide. Assists teachers and staff in development and implementation of programs, materials, and tests to enhance the student learning experience. Thorough…
Added 26 mins ago
Demand Planning Manager - Tampa, FL
Sonepar
Tampa, FL
Makes sure that operations and process flows are updated and applied
Added 26 mins ago
Assistant Director of Engineering - Conrad Orlando
Hilton
Orlando, FL
Partner in leading facility operations: Assist in directing the functionality, safety, and compliance of buildings, mechanical systems, electrical systems, HVAC, life safety systems, and…
Added 28 mins ago
Director, Consumer Digital Product Operations
Humana
Jefferson City, MO
The Director, Consumer Digital Product Operations, oversees the design and execution of transformation strategies that advance organizational priorities and operational excellence. Leads…
Added 31 mins ago
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Retail Store Operations Intern (Summer 2027)
L. L. Bean, Inc.
Freeport, ME
- $20 to $22 USD / hour
The Store Operations Intern’s primary responsibility is to support operational programs across our retail stores, with a focus on Store Development and New Store Openings (NSOs). In…
Added 31 mins ago
LL
Wholesale Intern (Summer 2027)
L. L. Bean, Inc.
Freeport, ME
- $20 to $22 USD / hour
…the Domestic Wholesale team will support day-to-day wholesale operations, with a strong emphasis on marketing, competitive research, and understanding the broader retail landscape. The role…
Added 31 mins ago
LL
Fulfillment Intern (Summer 2027)
L. L. Bean, Inc.
Freeport, ME
- $20 to $22 USD / hour
Professional Development: Benefit from mentorship, feedback, and exposure to different roles within the supply chain. You’ll build your network, develop key skills, and gain insights into…
Added 31 mins ago
BS
Powder Coating Assistant
Bonney Staffing Center, LLC
Auburn, ME
- $27 USD / hour
Added 31 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Augusta, ME
- $50 to $55 USD / hour
Own and prioritize the backlog for team websites, translating business needs into clear requirements, user stories, and actionable development work.
Added 31 mins ago
EG
Cloud Engineer
Eliassen Group
Augusta, ME
- $70 to $88 USD / hour
Provide technical leadership across Agile teams, establishing standards for design, development, and operational excellence.
Added 36 mins ago
Registered Nurse (Women's Health Nurse Manager)
Veterans Affairs, Veterans Health Administration
Fort Harrison, MT

Emmes Group

Associate Director, Customer Enablement (Ophthalmology) - OptymEdge

Rockville, United States

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Job details

Apply by: Nov 6, 2027
Experience: Bachelor’s degree in a relevant discipline or equivalent professional experience; typically 10+ years of relevant experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

Job Title: Associate Director, Customer Enablement (Ophthalmology) Location: Remote in US OptymEdge, (part of the Emmes Group), develops proven solutions for training and certification of Visual Function Examiners and Visual Acuity Rooms. OptymEdge partners with study teams to provide visual function certification that ensures a high level of quality and consistency for ophthalmic clinical trial data.

OptymEdge is the largest and longest-standing certification organization in the industry. We pioneered visual acuity certification from conception. Our services have grown to be synonymous with providing the highest level of quality and standardization of clinical trial data.

Over 2,500 sites certified worldwide, since 1995
Phase I through post-marketing experience across anterior segment and retina trials
Clinical Ophthalmology, Optometry, and clinical trial expertise

Primary Purpose

The Associate Director, Customer Enablement ensures a seamless, customer-focused transition from commercial selection to operational delivery. As the founding leader of this function, the role provides continuity during study mobilisation, coordinates commitments and readiness across stakeholders, and establishes repeatable processes, governance and portfolio visibility. The role is accountable for a structured and documented transition, with ongoing execution owned by the appropriate delivery functions following acceptance.

Primary focus for this role:

Exceptional customer experience
Seamless transition from sale to delivery
Continuity and accountability from selection through a graduated transition to delivery
Cross-functional alignment
Technology adoption and process improvement
Scalable, repeatable practice
Team and portfolio growth

Responsibilities

Customer Experience & Commitment Alignment

Confirm customer objectives, agreed commitments, key scope assumptions and immediate priorities following study selection.
Provide a consistent point of coordination during mobilisation, maintaining clear communications and managing expectations across stakeholders.
Collect customer feedback and identify improvements that strengthen the initial customer experience and confidence in delivery readiness.

Transition Management & Readiness

Lead structured transitions for awarded studies, ensuring agreed scope, deliverables, timelines, dependencies and responsibilities are accurately documented.
Coordinate readiness milestones, clarify accountable owners and ensure open actions and decisions are visible and actively managed.
Maintain action, risk and dependency logs, escalate unresolved issues and confirm documented handover and acceptance by the responsible delivery function.

Cross-Functional Coordination & Governance

Bring together relevant commercial, operational, technology, finance and other stakeholders to translate commitments into an executable start-up plan.
Establish clear operating cadences, status reporting, decision records and escalation pathways during the transition period.
Identify discrepancies in scope, timelines, resourcing or contractual assumptions and coordinate timely resolution with accountable stakeholders.

Technology & Onboarding Readiness

Coordinate relevant technology onboarding requirements, including configuration, access, training arrangements and customer readiness.
Monitor early adoption barriers and confirm appropriate ownership, support and escalation arrangements for ongoing use.
Identify recurring onboarding challenges and recommend process or technology improvements that reduce friction for customers.

Portfolio Oversight & Function Development

Maintain a portfolio view of studies in transition, including status, milestones, readiness, risks and outstanding actions.
Define and monitor measures such as transition timeliness, handover completeness, open issues and customer onboarding feedback.
Build scalable templates, playbooks and ways of working; recruit, lead and develop a team as business volume and organisational needs increase.

Additional duties, as assigned.

Qualifications

Bachelor’s degree in a relevant discipline or equivalent professional experience; typically 10+ years of relevant experience.

Work Experience

Experience in customer onboarding, clinical trial operations, project or programme management, or commercial-to-delivery transitions.
Strong project management skills, including practical knowledge of project lifecycles, governance, risk management and process improvement.
Understanding of clinical trial delivery and study start-up; ophthalmology experience advantageous.
Demonstrated ability to influence across functions, manage concurrent engagements and build repeatable processes.
People leadership or team-building experience preferred, with excellent communication, organisation and problem-solving skills.

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

Flexible Approved Time Off
Tuition Reimbursement
401k Retirement Plan
Work From Home Anywhere in the US
Maternal/Paternal Leave
Casual Dress Code & Work Environment

CONNECT WITH US! Follow us on Twitter - @EmmesCRO Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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