NI Support Engineers (TSE) partner with engineers and scientists to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers by recommending Platform and System improvements to R&D, providing customer insight to sales, and making sure NI is ready to support new Products and Systems.
For This Role, You Will Need:
- To be willing to work with aerospace and defense customers. This role will not be considered for visa sponsorship now or in the future
- Bachelor of Engineering required with preferred bachelor's in electrical or computer engineering
- 2+ years of work experience in a customer-facing technical role or other relevant industry experience.
- Experience owning and advocating for customer issues or needs by providing quick and valuable troubleshooting towards issue resolution, as well as owning internal escalation where necessary.
- Experience prioritizing multiple tasks.
- Knowledge of RF hardware or software (e.g vector signal analyzers, vector network analyzers), with foundational understanding of RF concepts like signal theory, SNR, FFT, and transmission theory
- Availability to travel up to 20% of the time
- Able to provide training to internal or external customers on NI products
Preferred Qualifications that Set You Apart:
- Communicates Effectively– You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group. You confidently lead conversations to uncover customer’s technical, business, and personal needs.
- Manages ambiguity – Integrates information from disparate sources to identify underlying causes and find creative solutions. Driven to find a solution where others could not.
- Manages Complexity – Makes sense of complicated, interconnected, or large amounts of information
- Tech Savvy – Familiarity with NI software and hardware portfolio. NI certifications like CLA, CTD, CTA, CLED highly preferred. Else industry experience in RF test and measurement like 5G, OFDM, carrier frequency offset, BLE, radar test, etc.
- Action Oriented – Move quickly on opportunities and difficult challenges rather than waiting unnecessarily
- Decision Quality – Makes timely, well-reasoned decisions using appropriate analysis and judgement
- Customer Focus – builds problem solutions around customer needs and works to deliver meaningful customer value
In this Role, Your Responsibilities Will Be:
- Resolve technical issues for customers across all account tiers, accompanying a customer through the entire customer journey, from first point of contact, sale, and post-sales support.
- Build customer proficiency for all account tiers through standard services
- Educate customers through formal training and technical support engagements
- scope and provide paid technical consulting when the predominant need is product/platform expertise
- Capture and document knowledge to enable self-service resolution
- Consistently apply KCS (knowledge centered service) methodology in all cases and collaboration, enabling customers to self-serve
- Identify content gaps through customer interactions
- Advocate for the customer experience within the company
- Provide feedback on improvements to the customer experience to relevant teams
- Report design, reliability, ore maintenance issues or bugs to R&D
- Report customer product feedback to product planning
Who You Are:
You introduce new ways of looking at problems. You partner with others to get work done. You are confident under pressure.
Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Work Authorization:
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible.
WHY EMERSON (https://www1.emerson.com/en/corporate/careers/meet-emerson)
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems - for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON (https://www1.emerson.com/en/corporate/about-us)
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Requisition ID : 26012446
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.