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Senior Manager, Technical Program Management
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT

Emerson Hospital

Phlebotomy Training Coordinator

Concord, MA, United States

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Job details

Experience: Minimum of 2 years of phlebotomy experience required
Posting language: English
Posted: Jul 31, 2026

Original job description

$5,000 sign on bonus

Job Summary

Take the next step in your career by combining your phlebotomy expertise with leadership and training. Reporting to the Associate Client Service Manager and Phlebotomy Supervisor, the Phlebotomy Lead plays a key role in onboarding, training, and supporting phlebotomy staff across the laboratory and clinical areas.

In this role, you will guide new hires to ensure they follow proper laboratory protocols and procedures, maintain training materials, and support daily phlebotomy operations. You’ll collaborate closely with laboratory leadership to ensure high-quality patient care, staff competency, and efficient workflow across inpatient, outpatient, and emergency department settings.

What You’ll Do

Training & Development

Train and onboard new phlebotomists across laboratory services, physician offices, and clinical departments
Develop and manage individualized training schedules and structured onboarding plans
Coordinate hands-on training in outpatient settings, inpatient units, and the Emergency Department
Partner with laboratory leadership and the LIS Manager to support training in laboratory systems, blood bank, and department rotations
Develop and maintain training manuals, syllabi, and competency checklists aligned with current protocols

Competency & Performance Monitoring

Monitor trainee progress and provide ongoing coaching and feedback
Conduct weekly check-ins with trainers and trainees to support development
Maintain competency documentation and ensure all training requirements are completed
Identify performance gaps, coordinate retraining, and assess readiness for independent work and role progression
Evaluate professional conduct and adherence to laboratory standards

Communication & Collaboration

Communicate trainee progress, performance concerns, and training outcomes to the Client Service Manager
Collaborate with laboratory supervisors to ensure consistent training practices and protocol compliance
Lead Q&A sessions and provide guidance to resolve training or workflow challenges

Training Program Management

Coordinate training for new phlebotomy products, procedures, and system updates
Develop and publish training schedules for internal staff and external locations
Maintain accurate training records, sign-off documentation, and employee training files
Support development of future trainers within the team

Operations & Workflow Support

Assist with daily phlebotomy operations, staffing coordination, and workflow prioritization
Help organize coverage across inpatient, outpatient, and emergency department needs
Identify service or workflow issues and collaborate on staffing or process adjustments
Provide input for staff performance evaluations
Partner with leadership to identify and implement process improvements related to patient care and service delivery

Professional Development & Compliance

Stay current with best practices in laboratory medicine and phlebotomy
Maintain proficiency in laboratory systems and computer applications
Participate in department meetings, trainings, and continuing education
Review and adhere to all laboratory policies, procedures, and compliance standards

Minimum Qualifications

Education

High school diploma or equivalent preferred
Completion of a phlebotomy training program preferred

Experience

Minimum of 2 years of phlebotomy experience required
Previous training, teaching, or precepting experience preferred

Licensure/Certification

Phlebotomy certification preferred

Key Skills & Competencies

Strong phlebotomy and venipuncture skills
Effective teaching, coaching, and instructional abilities
Excellent customer service and patient interaction skills
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced healthcare environment
Proficiency in computer applications (Word, Excel, PowerPoint, Outlook)
Strong organizational skills and attention to detail
Ability to maintain confidentiality and comply with HIPAA standards
Ability to read, write, and communicate effectively in English

Why Join Us?

Step into a leadership role with direct impact on staff development and patient care
Collaborate with a supportive and experienced laboratory leadership team
Help shape training programs and improve clinical operations
Opportunities for continued professional growth and advancement

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