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Emerald Technologies

Program Manager

San Jose, CA, United States

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Job details

Experience: At least 2 years of related experience in relevant manufacturing industry.
Posting language: English

Original job description

Job Summary:

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join the San Jose, CA team! The Program Manager is a strategic project management professional who supports customer projects. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid-size customers. At Emerald Technologies, each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Responsibilities of the Program Manager:

Relationship Management:
Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
Works with site Lead PM to provide revenue forecasting by account.
Customer Experience & Satisfaction:
Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
Provide verbal and written communication to customers to ensure expectations are met.
Tactical Business Execution:
Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
Commercial/Contract Management:
Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

Benefits of the Job:

Competitive medical, dental, and vision benefits
Health Savings Account/Flexible Spending Account
401K and company matching with no vesting period
PTO for rest and relaxation
Gym reimbursement (through Anthem)
Employee Assistance Program
A safe and inclusive work environment with team and management support
Employee training and development
Community service and philanthropic initiatives
Employee appreciation and events
Career advancement opportunities
Employee Referral program
Employee discounts

Qualifications of the Program Manager:

Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
At least 2 years of related experience in relevant manufacturing industry.
Knowledge of manufacturing, Engineering and Technical Services.
Strong written and verbal communication skills.
Prior experience driving customer account development.
Prior experience in managing customer revenue growth and commercial management/execution.
Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition. At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships. This position requires access to information subject to U.S. export control regulations. Applicants must qualify as a U.S. Person under the International Traffic in Arms Regulations (ITAR). Emerald Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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More about this job

Skills

Customer service
Contract management
Forecasting
Customer experience
Communication skills
Computer skills
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Problem solving

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