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Added 1 hour ago
Principal Manager, Customer Experience & Customer Service Operations
MTC
San Francisco, CA
Oversee the retail partner toll tag distribution program, ensuring inventory availability and strong partner relationships.
Added 2 hours ago
Market President
Columbia Bank
San Diego, CA · Irvine, CA
Lead coordinated growth across consumer, small-business, commercial banking and specialist partners segments while deepening client relationships and expanding the bank’s role as the…
Added 2 hours ago
Market President
Columbia Bank
Los Angeles, CA
Lead coordinated growth across consumer, small-business, commercial banking and specialist partners segments while deepening client relationships and expanding the bank’s role as the…
Added 2 hours ago
M
Beauty Counter Manager - Estee Lauder, Eastridge - Full Time
Macy's
San Jose, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Beauty Brand Expert - Lancome, Eugene Valley River Center - Full Time
Macy's
Eugene, OR
- Full-time
In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build…
Added 2 hours ago
M
Retail Fragrances Sales Leader, Westland - Full Time
Macy's
Hialeah, FL
- Full-time
Employee Assistance Program with mental health counseling and legal/financial advice
Added 2 hours ago
M
Beauty Counter Manager - MAC, Southern Park Mall - Full Time
Macy's
Youngstown, OH
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Beauty Counter Manager - Trend Beauty, Florida Mall - Full Time
Macy's
Orlando, FL
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Beauty Counter Manager - MAC, Westland - Full Time
Macy's
Hialeah, FL
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Beauty Counter Manager - Armani, Glendale Galleria - Full Time
Macy's
Glendale, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Beauty Brand Expert - Shiseido, West Dade Miami International - Full Time
Macy's
Doral, FL
- Full-time
In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build…
Added 2 hours ago
M
Beauty Brand Expert - Lancome, Providence Place - Full Time
Macy's
Providence, RI
- Full-time
In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build…
Added 2 hours ago
M
Beauty Counter Manager - MAC, Danbury Fair - Full Time
Macy's
Danbury, CT
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Retail Fragrances Brand Expert - Maison Francis Kurkdjian, Flushing - Full Time
Macy's
Flushing, NY
- Full-time
In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build…
Added 2 hours ago
M
Beauty Counter Manager - Clarins, Easton - Full Time
Macy's
Columbus, OH
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Beauty Sales Leader - Prestige Beauty, Manassas - Full Time
Macy's
Manassas, VA
- Full-time
In this role, you will lead by example - engaging with customers to deliver personalized service, coaching Beauty Advisors to meet performance goals, and executing events and brand…
Added 2 hours ago
M
Beauty Sales Leader - Prestige Beauty, First Colony - Full Time
Macy's
Sugar Land, TX
- Full-time
In this role, you will lead by example - engaging with customers to deliver personalized service, coaching Beauty Advisors to meet performance goals, and executing events and brand…
Added 2 hours ago
M
Beauty Counter Manager - Trend Beauty, King of Prussia - Full Time
Macy's
King Of Prussia, PA · King of Prussia, PA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Beauty Counter Manager - Kiko Milano, Westfield Valley Fair - Full Time
Macy's
Santa Clara, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Retail Fragrances Sales Leader, Pheasant Lane - Full Time
Macy's
Nashua, NH
- Full-time
Employee Assistance Program with mental health counseling and legal/financial advice
Added 2 hours ago
M
Beauty Counter Manager - Prestige Beauty, Santa Ana Mainplace - Full Time
Macy's
Santa Ana, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Beauty Counter Manager - Shiseido, Montclair Plaza - Full Time
Macy's
Montclair, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 2 hours ago
M
Beauty Brand Expert - Shiseido, Menlo Park - Full Time
Macy's
Edison, NJ
- Full-time
In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build…
Added 2 hours ago
M
Beauty Sales Leader - Prestige Beauty, Emerald Square - Full Time
Macy's
North Attleboro, MA
- Full-time
In this role, you will lead by example - engaging with customers to deliver personalized service, coaching Beauty Advisors to meet performance goals, and executing events and brand…
Added 2 hours ago
M
Beauty Counter Manager - Lancome, Henderson Galleria at Sunset - Full Time
Macy's
Henderson, NV
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…

Closed listing

EMCOR Facilities Services, Inc.

Account Manager

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Oct 30, 2027
Experience: Minimum of 5 years Facilities Management / Operations experience.
Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

From commercial office space to manufacturing, from retail portfolios to 24/7/365 mission critical facilities, we manage and support over one billion square feet of facilities space for the nation's leading organizations. And EMCOR’s Customer Solutions Center is the central nervous system of issue resolution for those organizations.

This position is accountable for the overall financial performance (P&L) and senior level customer relationship of assigned accounts. This includes, but is not limited to, achieving/exceeding revenue and margin targets, maintaining and improving client satisfaction, retention and account expansion. In conjunction with the Director this position will help develop and execute strategic direction and be accountable for implementation. Account Managers provide indirect leadership and work in partnership with internal stakeholders (Operations, Procurement, and Finance) to ensure all services are completed in accordance with contractual requirements and all customer and service provider issues are addressed in a timely manner. Must be able to travel 50% or more of the time and have strong financial acumen and analytical abilities.

Essential Duties & Responsibilities

· Business and Operations Planning. The Account Manager will be responsible for ensuring alignment with client overall objectives and performance metrics.

o Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance, results and identify areas of improvement; create and oversee the implementation of associated action plans.

o This position will lead company’s specific management strategy for each assigned account by developing a three (3) year time line which includes operating and suggesting capital improvement

· Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate account performance.

o Identify critical services that will be required and potential consequences should these services not be carried out in accordance with the Business Plan. The Business Plan shall also include a contingency plan for each of the critical services in the event they cannot be achieved.

· Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The Account Manager will drive the service levels across the portfolio, working closely with the client team to develop specific performance metrics that are based on business strategy and operational requirements. Ensure service meets or exceeds customer contractual requirements.

· Monthly Reporting. The Account Manager will structure, prepare and analyze monthly reports to ensure strategic alignment and optimal delivery of service.

· Account Management. Will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives.

· Account Manager will communicate with appropriate client point of contacts (POCs) as required based on situation.

· Review work requests that approach the monetary spending limit and escalate requests (with estimate) that exceed the limit to the client.

· Create & execute appropriate plans and programs to meet and/or exceed the client objectives within the account(s).

· Set the strategic direction and implementation of business initiatives at the local/National market level.

· Establishing goals and performance criteria and measurement processes to proactively manage the business.

· Responsible for cost effectiveness, consistency, quality, accuracy and compliance to business standards.

Represent the organization including managing the business relationships as well as forging of strategic alliances in assigned area.
Strategic planning of current and future client contracts including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area.
Pursue account growth opportunities; expand scope of work or service lines to improve account profitability.
Ensure effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services
Create a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards.
Drive continuous improvement and innovation throughout account(s).
Lead customer retention/contract extension efforts.
Conduct routine visits with EMCOR Operating Companies and 3rd Party Suppliers to strengthen internal relations and enhance service execution in support of our clients.

Qualifications

Education

(HS Diploma, Under/Graduate Degree, etc.)

Bachelor's degree (B. A.) from four-year college or university; MBA preferred

Business Experience

(prior years work/related experience)

Minimum of 5 years Facilities Management / Operations experience. Experience in building repair and maintenance or the trades (HVAC, Electrical, and/or Plumbing) is preferred.

Licenses/Certifications

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Technical Qualifications & Skills

Experience with operations and maintenance for Commercial Space is preferred. Industry certification preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope.

Facility Management, IFM experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; risk of radiation and vibration.

The noise level in the work environment is usually moderate.

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled. Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

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