Caregiver Coordinator

Title: Caregiver Coordinator

Job Summary:

The Caregiver Coordinator is responsible for the management and coordination of schedules for clients and caregivers. The purpose of this position is to ensure that all schedules are covered, and clients are cared for by the recruitment, placement, and management of caregivers in the appropriate client’s residence based on the client’s needs. Qualifications: Graduate of accredited High School, and minimum of two (2) years’ experience in health or home care related positions preferred. Must have the ability to work with and motivate people, possess effective communications skills, and be emotionally stable. Excellent interpersonal skills and the ability to communicate effectively. Must be able to read, write, and comprehend English. Demonstrates proven decision-making skills. Transportation: Reliable transportation with proof of current auto liability insurance. Criminal History: Must agree to and pass a criminal history check and Employee Misconduct Registry check.

Environmental and Working Conditions:

Perform duties in an office environment during agency operating hours. Must always be well groomed and dressed in appropriate attire. Ability to work a flexible schedule.

Physical and Mental Effort:

Prolonged sitting required with ability to operate office equipment which may include heavy lifting, bending and standing. Ability to travel to make client visits or work a case. Requires ability to cope and work under stressful situations in a calm and courteous manner at all times. Requires critical thinking skills for resource acquisition; meeting client/family individualized needs. Reports to: Management/Administration

General Duties and Responsibilities:

1. In conjunction with Management and Client Coordinator, makes determination as to rejection of an applicant or completion of the hiring process. Obtains employee availability for work assignments; and consults with all Office Operational management on placement of personnel.
2. Provides or ensures initial orientation of new staffing employees with appropriate paperwork completed or arrangements made to secure these documents.
3. Works with Management and Compliance Coordinator to ensure all compliance documents are in place prior to placing a Caregiver on a job, and throughout their employment.
4. “Activates” each employee with Management and Compliance Coordinator (personnel, staffing, and payroll).
5. Schedules and confirms employee assignments with employees and clients or responsible parties.
6. Ensures the caregivers are scheduled to be taken in the home and introduced to the clients prior to the case start date when requested.
7. Utilizes Scheduling system to maintain “shift offer, and assignments refused” log (database) for all assignments offered and refused, noting date, assignment demographics, employee name and reason for refusal.
8. Works with all Administration and Management to enter all scheduling changes made in the course of work time into scheduling database.
9. Works with Management to maintain and review all client cases to ensure appropriate coordination of all services.
10. Returns all phone calls transmitted by the phone within appropriate time, if not, documents reason call was not returned by next business day.
11. Communicates and confirms all schedule changes/employee substitutions to client or responsible party with documentation of all communication in database.
12. Participates in assessment of evaluations/disciplinary actions of field staff with Management and Compliance Coordinator
13. Available during agency’s operation hours and on-call as needed, unless on paid time off or approved requested days off.