Jobs in the United States

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Added 1 min ago
Ops Training Instr I
Centuri Group, Inc.
Las Vegas, NV
Collaborate with leadership to identify training gaps and recommend program improvements
Added 1 min ago
College Intern - Capital Improvement
Great Lakes Water Authority
9300 W. Jefferson Detroit, MI
…level risk management tools for GLWA's Capital Improvement Program (CIP). This role provides hands-on experience with project delivery processes, risk identification, project controls, and…
Added 3 mins ago
Senior Program Delivery Professional, Benefit Enablement & Execution
Humana Inc.
Remote, United States
Humana’s Consumer Product Management team is looking for an experienced Senior Program Delivery Professional, Benefit Enablement & Execution, to join working remote anywhere in the US. In…
Added 3 mins ago
Program Delivery Lead, Benefit Enablement & Execution
Humana Inc.
Remote, United States
…establish practical delivery disciplines, maintain governance and program documentation, improve processes and tools, and provide timely training as requirements change. Through research,…
Added 3 mins ago
Financial Analytics Lead
Humana Inc.
Remote, United States
…models used to project risk-score-driven revenue and evaluate program performance. The role requires translating evolving business requirements, methodologies, and data into scalable…
Added 4 mins ago
Data Analyst
AGAPE CHILD AND FAMILY SERVICES INC
Memphis, TN
Develop, configure, test, and maintain electronic forms, workflows, and system functionality to support program operations and data collection needs.
Added 5 mins ago
Director Physician Practice & Programs
Lehigh Valley Physician Group - Lehigh
Allentown, PA
Oversees programmatic operations across regional practices. Provides supervision and direction of the delivery of services and related programs. Supports the further acquisition,…
Added 6 mins ago
WK
Operations Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
Previous experience in administrative support, inventory management, event/program operations,, or a similar environment is preferred but not required.
Added 6 mins ago
WK
Admin Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
Assist With Inventory & Site Operations – Support inventory counts and audits, distribute and collect program materials, monitor supplies and equipment, assist with water distribution, and…
Added 7 mins ago
Sr. Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
Support defect resolution and incremental enhancements to maintain stable operations
Added 7 mins ago
Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
…support wildfire mitigation, Public Safety Power Shutoff (PSPS) operations, and regulatory…
Added 7 mins ago
Advanced Practice Provider - FNP/PA
MC Medical Group of D.C., P.C.
Washington, DC
…commitment to a healthy work environment through Transformational Leadership, Quality, Safety, Shared Governance, Well-being, and Professional…
Added 8 mins ago
Operations Manager
Ulta Beauty, Inc.
Baraboo, WI
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 8 mins ago
UB
Operations Manager
Ulta Beauty, Inc.
Sacramento, CA
- $28 to $35 USD / hour
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 11 mins ago
VRO Lead
Kyndryl, Inc.
Remote, United States
…engagement. You will partner closely with client finance and operations leaders to rigorously construct and validate operational baselines, translating overarching deal cases into…
Added 16 mins ago
TC
Store Lead - Southshore - Part time
The Childrens Place, Inc.
United States
- Part-time
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store…
Added 18 mins ago
TN
Assistant Manager - Ellis st Apt and Aarti Hotel
TENDERLOIN NEIGHBORHOOD DEVELOPMENT CORPORATION
San Francisco, CA
- $28.44 to $30.95 USD / hour
The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures and programs. The Assistant Manager ensures that the…
Added 20 mins ago
SA
Associate Technical Data Manager - DMX
Southwest Airlines Co.
Dallas, TX
- $77,200 to $85,800 USD / year
The Associate Technical Data Manager supports Technical Operations by creating, maintaining, and revising aircraft maintenance technical data that enables safe and compliant operations.…
Added 20 mins ago
SA
Associate Maintenance Programs Consultant - DMX
Southwest Airlines Co.
Dallas, TX
- $81,200 to $90,200 USD / year
Act as a strategic advisor and change agent to Technical Operations leadership
Added 20 mins ago
A
Commercial Driver – Part Time
AutoZone
Myrtle Beach, SC
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 20 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Myrtle Beach, SC
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 20 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Enumclaw, WA · Buckley, WA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 20 mins ago
A
Part Sales Manager – Full Time
AutoZone
Oak Grove, OR
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 20 mins ago
A
Part Sales Manager – Full Time
AutoZone
Portland, OR · Happy Valley, OR
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 21 mins ago
Assistant Store Manager
AutoZone
Portland, OR · Happy Valley, OR
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…

Emancipet

Call Center Agent - S/E Bilingual Required

Austin, TX, United States

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Job details

Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Resource Center Specialist - Full Time Position Available

Bilingual English/Spanish Speakers Preferred

Job description:

Emancipet’s Resource Center (RC) is the beating heart of our day-to-day operations. Resource Center Agents answer calls, schedule appointments, fulfill records requests, field inquiries, and serve as the first point of contact for hundreds of thousands of clients each year. Working from our call center in Austin, TX, our Resource Center Specialists will work as part of the RC team to achieve Emancipet’s bottom lines of high-quality medical care, transformative experiences, and sustainable finance. Specialists will fulfill client record requests, help answer clinic operations questions and schedule/reschedule appointments while delivering exceptional customer service in each and every interaction.

**This is an Austin based, in-person position, with the opportunity to move to a hybrid work from home occasionally.

You may be our ideal Resource Center Specialist if you meet the description above, and if:

You are so friendly that you have never met a stranger!
You never go anywhere without your Bluetooth headset – growing up you could talk on the phone for hours on end!
Telemarketers regret calling you ‘cause you’re more than happy to chat with strangers about what’s on their mind!
You think pets are great and the people who love them are even greater!
You are a great communicator who can give directions to places you have never visited (seriously – we’ve got clinics in Austin, Pflugerville, Killeen, Houston, and Philadelphia, PA)!
When it comes to customer service grades, a B+ just isn’t good enough!

Responsibilities:

Providing clients with key information to ensure they are well-prepared for their visit and to set clinic staff up for success
Booking and rescheduling appointments for Emancipet clients
Finding and emailing client records promptly and accurately
Creating an awesome first impression of Emancipet by warmly interacting with and engaging our clients telephonically
High volume accurate data entry across multiple software platforms
Meeting personal/team metrics (both in terms of quality and quantity)
Additional duties as assigned

Requirements:

A belief that people love their pets and will do what is best for them when given the opportunity
Able to work 40 hours per week, Monday through Saturday, between then hours of 6am – 6:30pm
Access to a reliable internet connection to support a clear online phone connection
Spanish/English bilingual
Ability to navigate Microsoft Word, Excel and Outlook easily (Google Sheets is a plus)
Quick learner when it comes to navigating a new software
Strong listening skills and the ability to speak clearly, concisely, and with compassion
Customer focused and able to quickly adapt to different personality types
Ability to prioritize tasks and manage time effectively
Access to reliable transportation to/from Emancipet HQ in North Central Austin
High school diploma or GED
Love for pets – and for the people connected to them!
Best In Class Health Coverage for You and Your Family

The benefit package includes:

Health Insurance- 100% Emancipet-paid for employee coverage and children under 26. This is a PPO health insurance plan.
Dental- 100% Emancipet-paid for employee coverage and children under 26.
Vision- 100% Emancipet-paid for employee coverage and children under 26.
Telehealth- 100% Emancipet-paid Telehealth for your entire family: partner/spouse and all children under 26 (regardless of insurance status) that provides $0 visits for urgent care, mental and behavioral health care, pharmacy, and health advocacy services.
Life AD&D 100% Emancipet-paid.
Voluntary Benefits include accident, cancer, supplemental life, short- and long-term disability, and more.
Employee Assistance Program
Support for Pet Family Members- $324 per year in free services or products through Emancipet

Other Benefits

Generous Paid Time Off- 9 paid holidays. 80 hours of PTO (increasing with tenure), with the ability to roll over 40 each year.
Public Student Loan Forgiveness Program- This position qualifies for the program, with employment time counting towards qualifying years for loan forgiveness.
401k Plan- Employer matching: Emancipet matches half of your contribution up to 5% of your annual pay. Employees can participate from their first day at Emancipet.

Who We Are:

We are a nonprofit on a mission to make veterinary care affordable and accessible for everyone. We believe people love their pets and will do what’s best for them when given the opportunity. We work to provide that opportunity.

Emancipet is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Emancipet is committed to the principle of equal employment opportunity for all applicants and employees. All employment decisions at Emancipet are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical or mental disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

We are intentional in creating a diverse staff and leadership team, and work to create an inclusive environment for all employees. You belong here!

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