On-Site Program Director

When you join the Elwood family, you become part of team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!

Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.

#powerthepurple

General Purpose:

This role is responsible for the successful implementation and ongoing support of client onsite workforce programs. This role serves as the leader of Elwood's dedicated onsite support capabilities. The position owns onsite program creation, training, and best practice dissemination in addition to reporting, KPI development, workforce analytics, and business reviews design. Responsible for delivering actionable insights that drive client satisfaction, workforce optimization, and growth across Elwood's onsite accounts and business.

This position resides in Columbus, IN.

Essential Functions:

Client Program Development and Implementation

• Develop workforce management programs designed to improve associate to agency and client communication and improve retention aimed at achieving collaborative goals and/or mandated client metrics.
• Lead implementation of workforce programs, including process design, communication and training, stakeholder coordination, means of tracking impact, and launch execution.
• Maintain relationships with onsite community such that program ideas and/or client specific novel best practices are gleaned, vetted, and shared across the company.

Onsite Program Support

• Serve as a subject matter expert for onsite staffing program operations.
• Partner with onsite managers, account teams, and client stakeholders to resolve operational challenges and improve service delivery.
• Create a means to and help monitor program performance and ensure adherence to client-specific service level agreements (SLAs) and/or internal benchmarks.
• Identify opportunities for process improvement and operational efficiency across programs and disseminate to the onsite community.
• Support client audits, compliance initiatives, and/or workforce planning activities.
• Assist in creation and execution of new hire and continuing education onsite training programs.

Performance Analytics & Reporting

• Develop, maintain, and automate client reporting dashboards and recurring performance reports.
• Help onsite teams analyze workforce metrics including but not limited to retention, turnover, attendance, safety, overtime, headcount, and recruiting effectiveness to improve program performance and deliver meaningful quarterly business reviews
• Assist teams in translating data into actionable recommendations that support business objectives.

Desired Skills & Experience:

• 3+ years of experience in staffing (ideally onsite management environments), manufacturing or warehousing operational management, human resources, or another relevant field required
• Experience leading a team responsible for delivering measured results and/or project completion required
• Bachelor's degree in Business, Human Resources, Operations Management, Analytics, or related field preferred
• Strong analytical and reporting expertise with advanced Excel and business intelligence tools (Power BI, Tableau, or similar).
• Excellent project management and organizational skills.
• Strong presentation and client-facing communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.

What Elwood Staffing can offer you:

• Health, Dental and Vision plan
• Prescription drug plan
• Life and Supplemental Life Insurance
• Short and Long - Term Disability
• 401K Plan with company contribution
• Telemedicine - Teledoc
• Employee Assistance Program
• Access to Benefit Advocates
• Discount tickets, travel, and shopping-Working Advantage
• Dell computer discount
• Enterprise Rental Car discount
• Chairman's Club
• Anniversary awards program
• Tuition reimbursement
• Certified Staffing Professional training and certification
• $500 bonus paid for completion of approved Professional Certification
• $500 Recruitment Incentive for Internal Careers
• Bereavement Leave
• Paid Time Off & Paid Holidays
• Progressive training and development
• Opportunities for advancement throughout our company

Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry!

Find out more about us at www.elwoodstaffing.com.

We are an Equal Opportunity Employer.