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Added 24 mins ago
MG
Assistant Manager
MEALS-ON-WHEELS GREATER SAN DIEGO INC
Chula Vista, CA
- $24 to $26 USD / hour
Under the direction of the Service Center Director, the Assistant Manager will support the operational and administrative functions of the Meals on Wheels San Diego County program, ensuring…
Added 43 mins ago
RRT RN Program Manager
UTSW
TX
o Manages interdisciplinary projects and/or oversees day-to-day operations of assigned program within the ambulatory clinical setting and/or across the care continuum
Added 44 mins ago
Mobile Program Manager (48196)
Dilkon Medical Center | Winslow Indian Health Care
Dilkon, AZ
Under the general supervision of the Director of Hozhoogo Iina Wellness, the Mobile Program Manager will oversee operations of the mobile program. The incumbent works in collaboration with…
Added 1 hour ago
Deputy Program Manager
GD Information Technology, Inc.
United States
GDIT is seeking Deputy Program Manager to help support an upcoming contract for FDA Scientific Computing in College Park, MD (primary office) or Gaithersburg, MD.
Added 1 hour ago
O
Technical Program Manager, Mechanical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 1 hour ago
O
Technical Program Manager, Electrical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 1 hour ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 1 hour ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 1 hour ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and…
Added 1 hour ago
Health Industry - Patient Access & Experience Manager
Accenture LLP Company
NY
…other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a…
Added 2 hours ago
AU
Director Project Controls, Data Centers
AtkinsRealis USA Inc.
United States
- $200,000 to $250,000 USD / year
This is a unique opportunity for an ambitious initiative-taker to be a key contributor to growth and expansion of our operations for all of our business units. You will be a key face of the…
Added 2 hours ago
Emerging Store Manager
Walgreens
PROVIDENCE, RI
…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…
Added 2 hours ago
Emerging Store Manager
Walgreens
COVENTRY, RI
…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…
Added 2 hours ago
Emerging Store Manager
Walgreens
NORTH PROVIDENCE, RI
…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…
Added 2 hours ago
Emerging Store Manager
Walgreens
PROVIDENCE, RI
…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…
Added 2 hours ago
Emerging Store Manager
Walgreens
NORTH PROVIDENCE, RI
…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…
Added 2 hours ago
Emerging Store Manager
Walgreens
WARWICK, RI
…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…
Added 2 hours ago
Emerging Store Manager
Walgreens
BELLEAIR BLUFFS, FL
…external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach…
Added 2 hours ago
Senior Product Manager, Data Platform
Curinos Inc
New York, NY
Curinos empowers financial institutions to put customers at the center of every decision. Our AI-first platform transforms proprietary data, advanced analytics and deep financial services…
Added 2 hours ago
QT
Program Manager
Quantum Technology Group
NC
- $121,000 to $125,000 USD / year
Quantum Technology Group, LLC (QTG) is seeking a highly motivated and skilled Program Manager to support the U.S. Department of Veterans Affairs (VA) Enterprise Load Balancing Solution.
Added 3 hours ago
W
Pharmacy Operations Manager
Walgreens
MISSOURI CITY, TX
- $22.5 to $35.75 USD / hour
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a…
Added 3 hours ago
Enterprise Operations Manager
SAIC
Washington, DC
SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support…
Added 4 hours ago
L
Electrical Superintendent
Lewis
Phoenix, AZ
- $139,500 to $190,000 USD / year
We’re hiring an Electrical Superintendent to run electrical field operations on data center and advanced technology projects in the Phoenix area. You’ll own the electrical side of the job…
Added 4 hours ago
Senior Program Manager F-16 WAM (Top Secret)- 211
Credence
WPAFB, OH
Credence has an upcoming need for a Senior Program Manager who will be primarily responsible for supporting the Air Force Life Cycle Management Center WAM (AFLCMC/WAM) directorate, F-16…
Added 4 hours ago
Manager Revenue Integrity (Remote)
Trinity Health Corporation
Livonia, MI
Manages the coordination of denials received from Patient Business Service (PBS) center; ensures staff timely resolution and identification of denials' root cause. Works with PBS and other…

Eltropy Inc.

Customer Success Manager

Portland, OR, United States

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Job details

Experience: Experience: 2+ years of customer-facing experience in account management, customer success, or equivalent role.
Posting language: English
Posted: Nov 5, 2026

Original job description

Location: US, Remote (West Coast preferred) Compensation: $90,000-$135,000 (OTE) The salary range above reflects our compensation bands adjusted for regional cost-of-living differences. Actual compensation will be determined based on the candidate's experience level, skills, and the specific location within our service region.

Overview

Eltropy is seeking a proactive and results-driven Customer Success Manager (CSM) to manage a portfolio of high-growth potential credit unions and community banks.

In this role, you will help Community Financial Institutions (credit unions and community banks) create a best-in-class experience for their consumers through our industry leading AI communications platform. Working with our high-growth potential segment, you'll develop core CSM skills while building meaningful partnerships with growing institutions. In addition to SaaS expertise, the ideal candidate embodies personal attributes – teamwork, empathy, technical curiosity, a quality mindset - necessary in building customer trust.

In this role, you'll act as the primary point of contact, ensuring that our customers derive maximum value from our products and services while driving retention, growth, and overall satisfaction.

Role & Responsibilities

Customer Relationship Management:

Serve as the primary contact for a portfolio of 40-60 customers, fostering trust and building strong, long-term relationships.
Conduct regular check-ins and Strategic Business Reviews (SBRs) to ensure customers are achieving their desired outcomes.

Onboarding and Adoption:

Program-manage the onboarding process, ensuring a smooth and successful implementation.
Drive product adoption by providing training, resources, and best practices.

Customer Success Strategy:

Develop and execute tailored success plans to support customers in achieving their goals.
Proactively identify and mitigate risks of churn through data analysis, usage tracking, and early intervention strategies.

Revenue Growth:

Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.
Collaborate with the Sales team to close expansion opportunities and ensure seamless handoffs.

Referenceable Customers:

Cultivate customers who will serve as positive references of Eltropy to prospects
Advocate and drive customers' product, technology, and service needs internally within Eltropy.

Advocacy and Feedback:

Advocate for customers internally by communicating their needs and challenges to cross-functional teams.
Collect and relay customer feedback to influence product development and improve the customer experience.

Metrics and Reporting:

Track and report on customer health, retention rates, and other key metrics.
Maintain accurate records of customer interactions and updates in CRM/CS platform.

What You Offer

Experience: 2+ years of customer-facing experience in account management, customer success, or equivalent role. SaaS and FinTech experience a plus. You're deeply curious, willing to explore and learn all aspects of our customers' businesses, and Eltropy's and our partners' products.
Customer-Centric Mindset: A passion for helping customers succeed and the ability to understand their needs and challenges.
Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
Technical Aptitude: Proven experience working with technology and able to quickly learn new software and tools. You are data driven and unafraid to tackle big problems.
Team Collaboration: Ability to work collaboratively across teams, including sales, product, and support. You're fundamentally a team player, always willing to roll up your sleeves, jump in and help.
Adaptability: Thrive in a fast-paced, start-up environment where priorities can change rapidly.
Travel: Willing to travel up to 25% to conduct in-person meetings with customers, and with the rest of the Eltropy team.
Credit Union of Banking Experience a big plus: Understanding typical Collections, Lending, Contact Center and Marketing use cases. Familiarity with banking tools such as Symitar, Temenos, Meridian Link, Origence, Banno, Q2, Alkami, etc.

About Eltropy

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values:

Customers are our North Star
No Fear - Tell the truth
Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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More about this job

Skills

CSM
Teamwork
Provide training
Data analysis
Sales
Customer experience
Problem solving
Collaboration
Adaptability

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