Jobs in the United States

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Added 39 mins ago
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
…Diagnostics, Metrology and Laboratories (TEZT) organization of Technical Services (TEZ), Engineering and Technical Services (TE), Transmission (T), Bonneville Power Administration (BPA). A…
Added 39 mins ago
Senior AI Agent & Automation Solutions Engineer
Concentrix
Bellevue, WA
…modern agentic AI technologies. This hands-on role combines software engineering, AI agent development, reusable skills engineering, enterprise system integration, and data-driven…
Added 39 mins ago
Senior Technical Program Manager , AWS Organizations
Amazon
Seattle, WA
We are looking for an experienced Technical Program Manager to tackle complex and ambiguous problems that span numerous systems and organizations across AMG's portfolio. You will be a…
Added 39 mins ago
Senior Technical Program Manager, Data Center Engineering Global Integrated Facilities Team
Amazon
Seattle, WA
5+ years of technical product or program management experience
Added 39 mins ago
U
Senior Systems Engineer, AM&D Services & Products
Uber
Seattle, WA
- $171,000 to $190,000 USD / year
You will be responsible for the safety of the technical frameworks that allow Uber to integrate seamlessly with various autonomous vehicle (AV) partners while developing our own internal…
Added 39 mins ago
Technical Program Manager, Annapurna
Amazon
Seattle, WA
Annapurna Labs is implementing SAP S/4HANA as part of a strategic transformation program to support its end-to-end supply chain, from procurement and manufacturing through inventory…
Added 39 mins ago
Architect
U.S. Army Corps of Engineers
Walla Walla, WA
Added 39 mins ago
EG
Program Manager
Eliassen Group
Olympia, WA
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 53 mins ago
EG
Program Manager
Eliassen Group
Salem, OR
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Topeka, KS
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
UO
Facilities Engineer
University of Colorado Denver
Boulder, CO
- $86,000 to $96,000 USD / year
…Engineer! This position provides a broad range of mechanical engineering and other support to HFS in 150+ buildings across campus. Responsibilities of this position include: oversight of…
Added 1 hour ago
Manager Automation
HCA Healthcare
Nashville, TN
The HCA Healthcare ITG Manager of Automation is primarily responsible for driving the execution and delivery of high value enterprise automation solutions; as well as for the evaluation,…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Nashville, TN
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
SR Specialist, Training and Development, Customer Operations
Boehringer Ingelheim
Johns Creek, GA
Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Added 1 hour ago
Business Development Manager, Digital Power
Siemens
Peachtree Corners, GA
Position Title: Business Development Manager - Certified Provider Program (Digital Power)
Added 1 hour ago
Clinical Associate
Abbott
Rome, GA
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 1 hour ago
Project Coordinator II-Sr
Southern Company
Atlanta, GA
The Project Coordinator will support Georgia Power’s Distributed Energy Resource (DER) software, analytics, and product enablement efforts within Grid Strategy & Solutions. The position…
Added 1 hour ago
Manager SAP Project NA
Smurfit Westrock
Atlanta, GA
The Manager SAP Project NA oversees the estimation, planning, execution, and delivery of projects for the Global SAP CoE ensuring that they are completed on time, within budget, and to the…
Added 1 hour ago
Senior AI Engineer
MiniMed
Atlanta, GA
Set the technical standard. Establish reusable patterns for agent design, tool-calling, retrieval, and evaluation harnesses; review and quality-gate the work of other engineers on the team…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Atlanta, GA
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
Lead DevSecOps Engineer
Leidos
Eagan, MN
…traffic management capabilities. We are building with an AI-first engineering mindset, embracing emerging AI capabilities and modern development practices to accelerate delivery, improve…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Saint Paul, MN
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
Sr Manager, Analytics and AI
Panasonic
De Soto, KS
Panasonic Energy is seeking a Sr. Manager, Analytics and AI, reporting to the Sr. Director, Innovation and Analytics. This leader will establish and maintain the enterprise roadmap for…
Added 2 hours ago
EG
Program Manager
Eliassen Group
Indianapolis, IN
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 3 hours ago
EG
Program Manager
Eliassen Group
Juneau, AK
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…

Elm AI

Customer Success (AI Deployment, supply chains)

New York City, NY, United States

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Job details

Experience: 3–7 years of experience in customer success, consulting, implementation, solutions, product, operations, or a related role
Posting language: English

Original job description

About Elm AI At Elm AI, we’re rebuilding supplier operations for an agent-first world. We believe the next generation of enterprise software will not be passive systems of record. It will be made up of agents that stay live inside important workflows: understanding context, coordinating action, and keeping critical work moving across teams, suppliers, documents, systems, and decisions. That is what Elm AI is building. Our agents operate across responsible sourcing and supplier operations, helping companies manage audit review, corrective actions, supplier follow-through, remediation, scorecards, supplier portals, document review, and broader operational workflows that still run on spreadsheets, email, and manual coordination. Elm is already live with major consumer brands, supporting supplier programs that span thousands of factories and some of the most operationally complex supply chains in the world. Our ambition is much larger: to build the agent-first operating layer for how global supplier work gets done. The Role We’re hiring a Strategic Customer Success Manager to own high-value customer relationships and help customers deploy AI into real supply chain workflows. This is not a traditional “check-in and renewal” customer success role. You’ll work closely with sourcing, supply chain, responsible sourcing, compliance, and operations teams to understand how work actually gets done today: the SOPs, spreadsheets, handoffs, follow-ups, exceptions, dashboards, supplier communications, and recurring manual processes that keep supplier operations moving. Then you’ll help turn those workflows into AI-powered systems that create measurable business value. You’ll be part customer partner, part operator, part product thinker, and part solutions strategist. You should be comfortable sitting with a customer, unpacking a messy process, identifying where AI can create ROI, and working closely with our product and engineering team to bring that solution to life. The ideal person is excited by startups, AI, enterprise software, and the practical reality of deploying technology into complex operational environments. What You’ll Do

Own strategic customer relationships from onboarding through adoption, expansion, and renewal
Lead customers through deployment of Elm’s AI workflows across responsible sourcing and broader supplier operations
Map customer workflows, SOPs, pain points, data sources, and manual processes
Identify high-ROI opportunities where AI can reduce manual work, improve speed, increase visibility, or help teams do more with less
Translate customer needs into clear product, workflow, and implementation requirements
Partner closely with engineering and product to shape deployments and improve the platform
Drive adoption across customer teams, including operators, program managers, executives, and cross-functional stakeholders
Build repeatable playbooks for onboarding, workflow discovery, rollout, value tracking, and expansion
Turn customer data, usage patterns, and operational context into clear recommendations
Help customers understand what AI can realistically do inside their supply chain operations
Surface expansion opportunities by understanding the broader operational problems customers are trying to solve
Help shape Elm’s customer success motion as we scale What We’re Looking For We’re looking for someone who is energized by customers, technology, and ambiguity. You may have a background in customer success, consulting, implementation, solutions, product, operations, or a similarly customer-facing role. What matters most is that you can understand complex workflows, earn trust with customers, and help turn messy operational problems into clear, high-value solutions.

You might be a strong fit if you have:

3–7 years of experience in customer success, consulting, implementation, solutions, product, operations, or a related role
Experience working with technical or enterprise software products
Strong interest in AI and how it changes business operations
Comfort working with customers to map workflows, diagnose problems, and define success metrics
Ability to speak with both operators and executives
Strong program management instincts and excellent follow-through
Data fluency: you can interpret dashboards, spot patterns, and translate findings into recommendations
A high degree of ownership and comfort operating without perfect structure
Clear written and verbal communication
Curiosity about supply chains, sourcing, manufacturing, compliance, logistics, procurement, or supplier operations Bonus Points

Not required, but helpful:

Experience in supply chain, sourcing, procurement, logistics, manufacturing, ESG, responsible sourcing, or compliance
Experience at an early-stage startup
Experience in solutions engineering, implementation, or forward-deployed customer work
Comfort with technical concepts such as APIs, data models, workflows, integrations, or AI agents
Experience working with global teams across the U.S., Europe, and Asia
Experience selling, deploying, or supporting AI-native products The Kind of Person Who Tends to Thrive at Elm AI The people who thrive here are usually curious, high-agency, and a little averse to inefficient processes. They like getting close to the customer. They ask good questions. They want to understand the actual work behind the process: who does it, why it exists, where it breaks, what it costs, and what would happen if it worked 10x better. They are excited by AI, but they are not hand-wavy about it. They care about practical outcomes: hours saved, processes accelerated, exceptions resolved, decisions improved, and teams able to do more with less. They don’t need a perfect playbook before moving. They help create the playbook. They are comfortable in the messy middle between customer conversations, product strategy, implementation details, and business value. They can zoom out to an executive narrative and zoom in to a spreadsheet, SOP, or workflow diagram. They care deeply about customers, but they also care about building a company that can scale. Why This Role
High ownership from day one
Direct exposure to founders, customers, product, and strategy
The chance to help define a new category of AI-native supply chain software
Work with major global brands on real operational problems
A role that can grow into customer success, solutions, implementation, or go-to-market leadership
Several years of runway, backed by top investors
A team that is ambitious, technical, thoughtful, and moving quickly Working Style & Time Overlap This role is remote, but requires meaningful overlap with U.S. Eastern Time. You should be comfortable working primarily in EST hours, with flexibility to accommodate customers across Europe and Asia when needed. Perks & Support
Competitive compensation
High-trust, high-ownership work environment
Learning and development budget
Generous AI and tooling budget
Personal spend card for experimentation, software, education, or anything that helps you learn and work better
A culture that supports sustainable work, both in how we operate and how we build the business

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More about this job

Skills

Supply chain management
Regulatory compliance
Customer relations
Onboarding
Workflow
Program management
Communication skills
Logistics
Procurement
Data models
Leadership

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