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Added 6 mins ago
BH
Child Care Center Director -Manhattan, New York
Bright Horizons
New, NY
- $89,000 to $110,000 USD / year
Join Bright Horizons as a Child Care Center Director , where your leadership helps create a high‑quality, thriving early childhood center that supports children, families, and educators…
Added 6 mins ago
BH
Child Care Center Director -Manhattan, New York *NYS Certification Required*
Bright Horizons
New, NY
- $101,000 to $122,700 USD / year
Join Bright Horizons as a Child Care Center Director , where your leadership helps create a high‑quality, thriving early childhood center that supports children, families, and educators…
Added 6 mins ago
Nurse (VA Liaison for Healthcare)
Veterans Affairs, Veterans Health Administration
Fort Drum, NY
…health care facility. The VA Liaison is accountable for clinical program effectiveness and modification of service patterns. Responsibilities There is a nationally recognized initiative to…
Added 6 mins ago
Registered Nurse - Endoscopy (GI/Pulmonary) Unit
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Kings, NY
Added 6 mins ago
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Added 6 mins ago
Program Manager Quality Management
Avangrid Service Co
LANCASTER, NY
Program Manager - Quality Management Location: Lancaster, NY Work Type: Office, 5 days The base salary for this position is dependent upon experience and location ranging from $84,000…
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HVAC/Preventative Maintenance Technician
Colgate University
Hamilton, NY
Certificate from an accredited apprentice program in the field of HVAC /R
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NL
Manager, Dietary Patient Services
NYU Langone Medical Center
Mineola, NY
- $80,349.03 to $138,602.08 USD / year
…responsible for the full scope of patient food and nutrition service operations, from serving and meal delivery through diet office accuracy, regulatory compliance, patient experience, and…
Added 6 mins ago
NL
Assistant Nurse Manager - Operating Room, Evenings
NYU Langone Medical Center
Mineola, NY
- $151,049.99 to $158,601.45 USD / year
In this role, the successful candidate Provides clinical leadership and management for a designated time-period (shift) for a patient care unit (or clinical service in operative and…
Added 7 mins ago
Director, CIB & Research Compliance - ECM & M&A
Scotiabank
New York City, NY
…products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking,…
Added 7 mins ago
Registered Nurse - Supervisory Assistant Nurse Manager
Veterans Affairs, Veterans Health Administration
Bronx, NY
Added 7 mins ago
BH
Child Care Center Director - Brooklyn, New York
Bright Horizons
Brooklyn, NY
- $89,000 to $110,000 USD / year
Join Bright Horizons as a Child Care Center Director , where your leadership helps create a high‑quality, thriving early childhood center that supports children, families, and educators…
Added 7 mins ago
BH
Child Care Center Director - Brooklyn, New York - *NYS Certification Required*
Bright Horizons
Brooklyn, NY
- $101,000 to $122,700 USD / year
Join Bright Horizons as a Child Care Center Director , where your leadership helps create a high‑quality, thriving early childhood center that supports children, families, and educators…
Added 7 mins ago
Director, Sumner House Senior Club
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BROOKLYN, NY
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Added 7 mins ago
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BROOKLYN, NY
The Leasing Compliance Manager is responsible for ensuring full compliance with program requirements for **U.S. Department of Housing and Urban Development (HUD) Section 202, Low-Income…
Added 7 mins ago
Advanced Practice Nurse - Endocrinology
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Buffalo, NY
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…safety and environmental compliance activities, assisting plant leadership in conducting safety and environmental training, and performing routine plant inspections to reduce injury risks.…
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IL
Regional Director Renewable Operations
Invenergy LLC
BUFFALO, NY
- $155,000 to $195,000 USD / year
Added 7 mins ago
TI
Lead Field Material Review Board Technician
Tesla, Inc.
BUFFALO, NY
- $35.42 to $43.29 USD / hour
…Return processes. Acting as the point person for the GFNY MRB operations, you will foster cross-functional team building within your peers and manage non-conformances on material flowing…
Added 7 mins ago
Electronics Assembler I 2nd Shift
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BUFFALO, NY
…(S.S.W.),employeeenrollmentand participation in the company's "F.A.A. Drug & Alcohol Program" is a requirement for this position.As anElectronics Assembler I, you will: * Assemble high…
Added 7 mins ago
IT Manager
Fusco Personnel, Inc.
ALBANY, NY
…leader to serve as our IT Manager in Albany, NY, running IT operations, cybersecurity, compliance, and technology strategy for a global manufacturing organization with multiple locations.…
Added 7 mins ago
New Directions Department Director
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Rochester, NY
The New Directions Department Director provides strategic leadership, operational oversight, and fiscal stewardship for the New Directions Substance Abuse Services Clinic and related…
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Action Front Center Program Director
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rochester, NY
The AFC Program Director develops strategies and programming to address HIV prevention, testing and supportive services needs and barriers, impacting individuals and the community. The…
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Health Services Manager
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Rochester, NY
Demonstrated knowledge of Head Start Program Performance Standards preferred, CACFP requirements, and child development principles, or has worked for at least 3 years in a highly regulated…
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Supervisor Customer Relations Center
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…dental, and vision insurance Tuition reimbursement Professional development and clear career-advancement pathways For more information, please visit: Benefits - Avangrid Job Summary The…

Elm AI

Customer Success (AI Deployment, supply chains)

New York City, NY, United States

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Job details

Experience: 3–7 years of experience in customer success, consulting, implementation, solutions, product, operations, or a related role
Posting language: English

Original job description

About Elm AI At Elm AI, we’re rebuilding supplier operations for an agent-first world. We believe the next generation of enterprise software will not be passive systems of record. It will be made up of agents that stay live inside important workflows: understanding context, coordinating action, and keeping critical work moving across teams, suppliers, documents, systems, and decisions. That is what Elm AI is building. Our agents operate across responsible sourcing and supplier operations, helping companies manage audit review, corrective actions, supplier follow-through, remediation, scorecards, supplier portals, document review, and broader operational workflows that still run on spreadsheets, email, and manual coordination. Elm is already live with major consumer brands, supporting supplier programs that span thousands of factories and some of the most operationally complex supply chains in the world. Our ambition is much larger: to build the agent-first operating layer for how global supplier work gets done. The Role We’re hiring a Strategic Customer Success Manager to own high-value customer relationships and help customers deploy AI into real supply chain workflows. This is not a traditional “check-in and renewal” customer success role. You’ll work closely with sourcing, supply chain, responsible sourcing, compliance, and operations teams to understand how work actually gets done today: the SOPs, spreadsheets, handoffs, follow-ups, exceptions, dashboards, supplier communications, and recurring manual processes that keep supplier operations moving. Then you’ll help turn those workflows into AI-powered systems that create measurable business value. You’ll be part customer partner, part operator, part product thinker, and part solutions strategist. You should be comfortable sitting with a customer, unpacking a messy process, identifying where AI can create ROI, and working closely with our product and engineering team to bring that solution to life. The ideal person is excited by startups, AI, enterprise software, and the practical reality of deploying technology into complex operational environments. What You’ll Do

Own strategic customer relationships from onboarding through adoption, expansion, and renewal
Lead customers through deployment of Elm’s AI workflows across responsible sourcing and broader supplier operations
Map customer workflows, SOPs, pain points, data sources, and manual processes
Identify high-ROI opportunities where AI can reduce manual work, improve speed, increase visibility, or help teams do more with less
Translate customer needs into clear product, workflow, and implementation requirements
Partner closely with engineering and product to shape deployments and improve the platform
Drive adoption across customer teams, including operators, program managers, executives, and cross-functional stakeholders
Build repeatable playbooks for onboarding, workflow discovery, rollout, value tracking, and expansion
Turn customer data, usage patterns, and operational context into clear recommendations
Help customers understand what AI can realistically do inside their supply chain operations
Surface expansion opportunities by understanding the broader operational problems customers are trying to solve
Help shape Elm’s customer success motion as we scale What We’re Looking For We’re looking for someone who is energized by customers, technology, and ambiguity. You may have a background in customer success, consulting, implementation, solutions, product, operations, or a similarly customer-facing role. What matters most is that you can understand complex workflows, earn trust with customers, and help turn messy operational problems into clear, high-value solutions.

You might be a strong fit if you have:

3–7 years of experience in customer success, consulting, implementation, solutions, product, operations, or a related role
Experience working with technical or enterprise software products
Strong interest in AI and how it changes business operations
Comfort working with customers to map workflows, diagnose problems, and define success metrics
Ability to speak with both operators and executives
Strong program management instincts and excellent follow-through
Data fluency: you can interpret dashboards, spot patterns, and translate findings into recommendations
A high degree of ownership and comfort operating without perfect structure
Clear written and verbal communication
Curiosity about supply chains, sourcing, manufacturing, compliance, logistics, procurement, or supplier operations Bonus Points

Not required, but helpful:

Experience in supply chain, sourcing, procurement, logistics, manufacturing, ESG, responsible sourcing, or compliance
Experience at an early-stage startup
Experience in solutions engineering, implementation, or forward-deployed customer work
Comfort with technical concepts such as APIs, data models, workflows, integrations, or AI agents
Experience working with global teams across the U.S., Europe, and Asia
Experience selling, deploying, or supporting AI-native products The Kind of Person Who Tends to Thrive at Elm AI The people who thrive here are usually curious, high-agency, and a little averse to inefficient processes. They like getting close to the customer. They ask good questions. They want to understand the actual work behind the process: who does it, why it exists, where it breaks, what it costs, and what would happen if it worked 10x better. They are excited by AI, but they are not hand-wavy about it. They care about practical outcomes: hours saved, processes accelerated, exceptions resolved, decisions improved, and teams able to do more with less. They don’t need a perfect playbook before moving. They help create the playbook. They are comfortable in the messy middle between customer conversations, product strategy, implementation details, and business value. They can zoom out to an executive narrative and zoom in to a spreadsheet, SOP, or workflow diagram. They care deeply about customers, but they also care about building a company that can scale. Why This Role
High ownership from day one
Direct exposure to founders, customers, product, and strategy
The chance to help define a new category of AI-native supply chain software
Work with major global brands on real operational problems
A role that can grow into customer success, solutions, implementation, or go-to-market leadership
Several years of runway, backed by top investors
A team that is ambitious, technical, thoughtful, and moving quickly Working Style & Time Overlap This role is remote, but requires meaningful overlap with U.S. Eastern Time. You should be comfortable working primarily in EST hours, with flexibility to accommodate customers across Europe and Asia when needed. Perks & Support
Competitive compensation
High-trust, high-ownership work environment
Learning and development budget
Generous AI and tooling budget
Personal spend card for experimentation, software, education, or anything that helps you learn and work better
A culture that supports sustainable work, both in how we operate and how we build the business

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More about this job

Skills

Supply chain management
Regulatory compliance
Customer relations
Onboarding
Workflow
Program management
Communication skills
Logistics
Procurement
Data models
Leadership

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