Lead Desktop Engineer

BASIC FUNCTION:

The Lead Desktop Engineer will contribute to the overall architecture, design, planning, and implementation of all desktop technical solutions in a Microsoft Windows and multi-vendor application environment. Lead assigned staff to support all production break-fix activities, maintenance, project support, mobile and endpoint devices for operational efficiencies and effectiveness within multi campus locations. Ensure Ellis Medicine has a golden desktop image and thoroughly vetted deployment process. Responsible staff oversight to ensure the team will analyze, troubleshoot, and repair all computer desktop hardware and software incidents and fulfill service requests/work orders.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:

• Bachelor's Degree in Computer Science, Computer Engineering, MIS, or related field and/or equivalent work experience required.

Experience:

• 5-7 years of progressive experience working in a medium to large IT environment with Microsoft infrastructure preferred. Minimum 7 years' experience implementing and supporting Microsoft desktop environments preferred.

Certifications:

• Industry recognized certifications (Win 7, Server 2008, MCSE,MSCTS, MSCIP, etc.) preferred. A+ Certifications required. SCCM Trained with certification preferred.

Demonstrated strong to expert experience, knowledge, skill and abilities following technologies, strategies and activities:

• MS Desktop Configuration Management, & OS Migration projects
• Windows Desktop Operating Systems: Windows 7 & higher
• IE 9 +/Google Chrome Browser Configuration and deployments
• 2012 System Center Configuration Manager (SCCM)
• Microsoft Deployment Toolkit (MDT) Application Virtualization
• VDI (Microsoft/Citrix/VMware) solutions
• Application packaging projects and activities;
• Windows Active Directory Design, Group Policy/OU Deployment and Migrations
• Strong customer service focus and attention to detail;
• Excellent communication skills, including ability to clearly articulate technical issues and activities to technical and non-technical staff;
• Exceptional writing skills, including documenting configuration and support information

GUIDING BEHAVIORS:

• Communication: Listen to understand, before seeking to be understood.
• Collaboration: Deliver outstanding service ensuring that safety comes first.
• Compassion: Serve every person with empathy, dignity, and compassion.

PHYSICAL REQUIREMENTS:

• Should be able to push/pull, lift/move 15 lb., be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers. Mobility requirements may include the ability to be stationary at a workstation for a prolonged period time in addition to being able to squat or be mobile for a reasonable length of time and distance. Communication requirements include the ability to comprehend the spoken English language in addition to being able to communicate and read the English language.

PRIMARY RESPONSIBILITIES OF THE POSITION:

• Contribute to the overall architecture, design, planning, and implementation of all desktop technical solutions in a Microsoft Windows and multi-vendor application environment.
• Lead the Support Technicians to support all production break-fix activities, maintenance, project support, mobile and endpoint devices for operational efficiencies and effectiveness within multi campus locations.
• Ensure Ellis Medicine has a golden desktop image and a thoroughly vetted deployment process.
• Ensure the team will analyze, troubleshoot, and repair all computer desktop hardware and software incidents and fulfill service requests/work orders.
• Assists other IT staff in determining action plans for the correction of repeating issues and provides documentation to the Service Desk to update resolutions.
• Partner daily with lead technical and analyst members of Technical Services, Business and Clinical Applications to deliver on hardware, software application upgrades, web browser configurations, on a project base and patching level perspective.
• Remain up to date on user system software and hardware requirements and is knowledgeable of new technologies and changes to existing technology.
• Collaborate with Server team to set technical standards for deployments with Group Policy and System Center.
• Ensure all assets (desktops, monitors, laptops, mobile clinical carts, & mobile devices) are inventoried and requested through the appropriate procurement channels for project delivery and normal refresh cycles or special request by internal departments.
• Serve as a Workstation Domain leader for the Ellis Medicine IT Command Security Incident Response team; Ellis Medicine desktop environment is as secure and kept current with all Anti-Virus definitions and browser, critical windows Security Updates.
• Responsible for all mobile device programs and interface frequently with the Server team for all MS Exchange email services for the organization.
• Participates on project teams to gather technical requirements and translate to IT solutions.
• Promptly responds to customer requests and meets customer needs. Consistently meets others with a smile and a greeting. Consistently provides information and assistance to visitors. Seeks to understand and exceed the expectations of every customer, internal or external.
• Respects the dignity and privacy needs of patients and others. Displays courtesy and respect in day to day interaction with others verbally and in overall conduct.
• Follows and adheres to the MEE Standards and Behaviors.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.

Salary Range: $23.40-$33.93/hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.