Aviation Service Supervisor

Elliott Aviation, a leader in aircraft solutions, has an exciting opportunity for a Service Supervisor at our location in Milan, IL.

Aircraft maintenance is about more than turning wrenches. It takes planning, leadership, communication, and a team committed to delivering safe, high-quality results for every customer. As a Service Supervisor, you'll lead maintenance teams through complex aircraft projects, coordinating resources, schedules, and technical expertise to keep work moving forward and customers informed.

Since 1936, Elliott Aviation has earned the trust of aircraft owners and operators by combining technical excellence with outstanding customer service. We're looking for a leader who can bring those same qualities to our maintenance operation while helping technicians develop, customers succeed, and projects stay on track from induction through delivery.

Why This Role Is Different

• Lead assigned aircraft maintenance projects from induction through delivery while balancing customer expectations, schedules, manpower, and quality standards.
• Serve as the primary technical and scheduling resource for designated Service teams.
• Direct and mentor experienced technicians while helping develop junior team members through on-the-job training.
• Collaborate with leadership, Quality Control, Planning, and customers to ensure successful project execution.
• Influence continuous improvement initiatives that enhance operational efficiency, quality, and customer satisfaction.
• Join a team known for quality workmanship, customer service, and long-term stability in business aviation.

Position Summary

Directs departmental technicians in all aspects of assigned aircraft maintenance projects by coordinating necessary resources, documentation, schedules, and communication with appropriate personnel, including customers, to ensure timely, high-quality maintenance and aircraft delivery. Ensures technicians adhere to Elliott Aviation processes and FAA-approved Quality Control and Repair Station Manual procedures and requirements while fostering a team-oriented environment.

A Day in the Life

Your day may begin by reviewing project schedules, maintenance priorities, staffing plans, customer commitments, and aircraft status with technicians and leadership. Throughout the day, you'll coordinate team priorities, provide technical guidance, troubleshoot maintenance challenges, communicate project status, and ensure work is completed in accordance with FAA regulations and Elliott Aviation standards.

You'll work closely with technicians, inspectors, customers, and leadership to balance operational demands while maintaining a strong focus on quality, safety, efficiency, and customer satisfaction.

Primary Responsibilities

• Direct technicians throughout assigned aircraft maintenance projects.
• Coordinate team work priorities, manpower allocation, and project schedules to ensure maintenance milestones are achieved.
• Communicate project status, resource requirements, schedule updates, and operational concerns to the leadership team.
• Provide expert-level advice and troubleshooting support to technicians, customers, and other departments.
• Serve as the primary point of contact for designated Service teams regarding technical assistance and scheduling.
• Work closely with the Director of Maintenance Services and Service personnel to develop, coordinate, standardize, and implement procedures that promote continuous improvements in efficiency and quality.
• Assist in evaluating equipment and tooling required for service work and troubleshooting activities.
• Provide on-the-job training and mentorship to junior technicians.
• Work with Quality Control to ensure completion of required aircraft release documentation and Airworthiness Directive research.
• Support, maintain, and comply with all Federal, OSHA, State, local, and Elliott Aviation Environmental, Health, and Safety policies and processes.
• Perform other duties as assigned.

Qualifications

Required

• FAA Airframe & Powerplant (A&P) Certificate.
• Associate degree in a related field or equivalent experience.
• Minimum eight years of related aircraft maintenance experience.
• Previous supervisory or leadership experience.
• Knowledge and understanding of FAR Parts 43, 65, 91, 135, and 145.
• Ability to manage experienced technicians while mentoring developing team members.
• Strong communication, project management, scheduling, and organizational skills.
• Ability to obtain and maintain airport access credentials.
• Ability to obtain and maintain Elliott Aviation Production Inspector (Blue Stamp) designation.

Preferred

• FAA Inspection Authorization (IA).
• Bachelor's or graduate degree in a related field.
• Quality System Management experience.

Physical Requirements

• Routinely lifts up to 50 pounds and occasionally up to 100 pounds.
• Stands for long periods of time with frequent bending, squatting, kneeling, and stooping.
• Uses hands to reach and feel with repetitive motion.
• Good finger dexterity.
• Reads, writes, speaks, and understands English fluently.
• Visual acuity correctable to 20/20.
• Works in confined spaces, extreme temperatures, heights above six feet, noisy environments, and around aircraft operations.
• Works with and around products and materials associated with aircraft maintenance.

Additional Requirements

• Must possess minimum tooling required to perform assigned duties.
• Regular attendance required.
• Must be able to work various shifts and overtime as directed.
• Occasional overnight and short-notice travel may be required.

We Offer

• Benefits on Day 1
• Comprehensive Healthcare Coverage
• FREE Generic Prescriptions
• Paid Time Off and Paid Holidays
• 401(k) Company Match
• Technical and Professional Development Opportunities
• Career Growth Within a Leading Aviation Organization
• FUN!

Compensation

The base hourly range for this role is $50.00 USD - $65.00 USD. The pay range provided is a good-faith estimate representative of experience levels. Specific compensation will be determined by factors including, but not limited to, qualifications, skills, experience, education, certifications, and geographic location.

Equal Employment Opportunity

Elliott Aviation is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.