Archived listing. The details below describe a past opening.
Job Description
SUMMARY OF JOB PURPOSE
The Child Support Case Worker assists customers in the collection of child support and medical insurance payments. The incumbent must be bondable and pass a background check with the State of Nevada Department of Public Safety. Employees of the District Attorney’s Office are mandatory reporters per NRS 432B.220.
ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions:
- Sets up and keep accurate case files and computer records of all assigned case activities. Reviews child support applications and applies child support guidelines.
- Researches and accurately executes enforcement procedures for child support within time frames as provided by Nevada Revised Statutes, federal regulations, the child support enforcement manual, and state and office policies and procedures.
- Logs documents, conversations, and other activities to maintain accurate case histories and calendared records.
- Investigates and interview customers concerning payment or non-payment of child support, spousal support, medical expenses, and medical insurance coverage.
- Negotiates payment amounts on delinquent child support with obligors and the court.
- Resolves conflict situations and establishes cooperation through discussion and persuasion.
- Coordinates DNA testing with LabCorp and all relevant parties.
- Prepares correspondence and legal documents that are accurate, acceptable, and understandable to customers, other agencies, and the courts.
- Attends court hearings and presents case facts before the family court magistrate and district court judges. Prepares case summaries of cases for use during court hearings.
- Attends meetings, conferences, and workshops as requested which may include travel.
- Provides coverage for other child support staff and receptionists as needed.
- Explains child support programs and policies to organizations, agencies, and the public.
- Participates in community outreach programs.
- Updates the child support program manager on work status and important developments they may need to know to function effectively.
- Represents the department with dignity, integrity, and a spirit of cooperation.
Education and Experience
- High school diploma or equivalent
- Any combination of education, training and experience that would provide the required knowledge, skills and abilities
- Must maintain a valid Nevada driver's license
Knowledge, Skills, and Abilities An employee in this position must have the following knowledge, skills, abilities upon application: Knowledge
- Basic knowledge of the departments and agencies that assist or support children and families in need.
- Basic knowledge of legal documents, legal terminology, and court procedures.
- Working knowledge of modern office practices, procedures, and regulations.
- Working knowledge and correct usage of business English including spelling, grammar, punctuation, vocabulary, and formats.
- Working knowledge of business correspondence formats, record keeping, report preparation, filing methods and records management techniques.
- Working knowledge of personal computer hardware and software including state and county case management programs, word processing, spreadsheets, and databases for the purposes of creating, editing, and distributing information.
Skills
- Demonstrating excellent interpersonal skills especially in dealing with the public.
- Interviewing customers and providing basic guidance.
- Negotiating as a method of securing support, concurrence, acceptance, or compliance.
- Reading, understanding, applying, and explaining technical laws and legal procedures.
- Preparing precise legal pleadings, orders, arrears worksheets and letters.
- Communicating effectively both verbally and in writing.
- Understanding and carrying out complex written and oral communications.
- Managing time effectively.
- Typing at least 40 words per minute (wpm) with accuracy.
- Applying basic accounting concepts. Making and verifying arithmetical computations with accuracy and speed.
- Troubleshooting computer operating systems.
- Using the tools and equipment listed below.
Abilities
- Demonstrating flexibility in a mutable environment.
- Working both independently and as part of a team.
- Building a rapport, listening, and responding with empathy, and working effectively with customers.
- Reacting calmly and quickly under duress and strain.
- Complying with Elko County policies and departmental procedures.
- Performing detailed clerical tasks in an accurate, orderly, and timely fashion.
- Accomplishing organizational goals and working independently on assignments from beginning to end.
- Managing multiple deadlines and competing demands successfully.
- Using tact, discretion, initiative, and considerable independent judgment to manage relationships and situations whether established guidelines exist or not.
- Maintaining confidentiality.
- Solving practical problems and dealing with a variety of variables in situations where only limited standardization exists.
- Developing and maintaining effective working relationships with subordinates, peers, supervisors, city, county, state and federal officials and the public as needed. Dealing with problems courteously and tactfully.
Physical Demands and Working Environment An employee in this position must meet the following physical requirements upon application:
- Work is performed in an office or cubicle setting.
- Hand-eye coordination is necessary to operate computers and various pieces of office equipment.
- While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, feel or operate objects or controls, and reach with hands and arms. The employee is occasionally required to stand or walk.
- The employee must occasionally lift and move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- The noise level in the work environment is usually moderate. Frequent interruptions to planned work activities should be expected.
- Environment is generally clean with limited exposure to conditions such as dust and fumes.
- Work is performed in a potentially violent, traumatic, highly charged emotional environment. The employee will be exposed to angry, abusive, and upset individuals.
- Tools and equipment used include a personal computer, printer, scanner, multi-line telephone, calculator, copy machine, fax machine, postage machine, and other associated office equipment.
- Incumbent will occasionally be asked to travel in a passenger vehicle.
Elko County is an Equal Opportunity Provider and Employer In compliance with applicable laws, reasonable accommodations may be provided for qualified individuals with a disability who require and request such accommodations.
Benefits
Elko County offers a complete benefits package for all regular, full-time employees including a minimal fee for health care, dental and vision, flex spending accounts, and life insurance,100% County paid PERS retirement (Public Employee Retirement System), and deferred compensation plans. We offer 13 paid holidays, vacation, sick leave, Family Medical Leave, Military Leave, Educational Assistance, and an Employee Assistance Program, in addition to no state income tax.