Systems & Application Engineer

Description

Systems & Application Engineer Elite Interactive Solutions | Los Angeles, CA Job Type: Full-Time Work Location: Onsite – Downtown Los Angeles, CA Schedule: Monday–Friday, 8:00 AM–5:00 PM Reports To: Director of Technology Projects and Programs

Join an Award-Winning Technology Leader! Are you an experienced Systems Engineer who enjoys solving complex technical challenges, implementing innovative solutions, and seeing projects through from start to finish? Elite Interactive Solutions is looking for a highly skilled, hands-on Systems & Application Engineer to join our growing technology team! At Elite, technology is at the heart of what we do. As an industry leader in crime prevention and remote video monitoring, we leverage cutting-edge technology to protect businesses, properties, and communities nationwide. Recognized by The Monitoring Association as the 2026 Monitoring Center of the Year and recipient of the 2024 Monitoring Technology Marvel Award, Elite is committed to innovation, operational excellence, and delivering exceptional results. This is an exciting opportunity for a motivated IT professional who thrives in a fast-paced environment, enjoys working across multiple technologies, and wants to play a key role in driving meaningful technology initiatives.

About the Position As our Systems & Application Engineer, hands-on technical resource responsible for implementing business applications, supporting critical infrastructure, managing system integrations, and helping drive technology projects across the organization. Working directly with the Director of Technology Projects and Programs, you will take ownership of technical implementations, collaborate with external technology partners, and ensure systems are secure, reliable, efficient, and properly documented. We're looking for someone who doesn't just identify problems but takes initiative, develops solutions, and gets things done. The ideal candidate is technically versatile, resourceful, detail-oriented, and comfortable moving between strategic technology projects and hands-on troubleshooting.

Key Responsibilities

Systems Engineering & Infrastructure

• Provide senior-level technical support across Windows and Linux servers, networks, applications, and IT infrastructure.
• Troubleshoot and resolve complex technical issues involving firewalls, VPNs, DNS, TCP/IP, VLANs, and remote systems.
• Assist with server architecture, hardware selection, configuration, deployment, testing, and ongoing support.
• Serve as the primary onsite technical resource for escalated issues requiring advanced troubleshooting.
• Collaborate with managed service providers (MSPs), external vendors, and internal IT support teams to maintain system performance and reliability.
• Support critical command center systems and operational technology.

Application Implementation & Integration

• Lead the technical implementation of new business applications, platforms, and system integrations.
• Manage application configuration, testing, deployment, and production handoff.
• Design and implement Single Sign-On (SSO), Multi-Factor Authentication (MFA), and automated user provisioning.
• Configure and troubleshoot identity integrations using SAML, OIDC, and Microsoft Entra ID.
• Develop integrations, automation, and reporting solutions using APIs, PowerShell, and SQL.
• Ensure applications are secure, scalable, properly configured, and effectively supported.

Technology Projects & Implementation

• Partner with the Director of Technology Projects and Programs to plan and execute technology initiatives.
• Take ownership of assigned projects from initial requirements through successful implementation.
• Coordinate with internal stakeholders, vendors, and technology partners to meet project milestones.
• Support the implementation and expansion of cloud-based video storage and archive solutions.
• Manage technical rollouts involving video management systems (VMS), software upgrades, licensing, security, and testing.
• Identify project risks, troubleshoot implementation challenges, and recommend effective solutions.
• Evaluate new technologies and vendors through hands-on testing and technical assessments.

Security, Documentation & Continuous Improvement

• Maintain accurate technical documentation, system configurations, procedures, and troubleshooting guides.
• Support cybersecurity initiatives, identity management, access controls, and change-management processes.
• Assist with security audits, compliance documentation, and SOC 2-related requirements.
• Identify opportunities to improve system performance, streamline processes, and automate repetitive tasks.
• Communicate technical information clearly to both technical and non-technical teams.