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Deputy Chief of Staff
Veterans Health Administration
Fresno, CA
- $285,000 to $350,000 USD / year
Evaluate teaching programs to determine effectiveness in meeting patient needs and program goals.
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VH
Deputy Chief of Staff
Veterans Health Administration
Fresno, CA
- $285,000 to $350,000 USD / year
Evaluate teaching programs to determine effectiveness in meeting patient needs and program goals.
Added just now
VH
Staff Psychologist
Veterans Health Administration
Newtown Square, PA
- $91,960 to $170,391 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
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Registered Nurse-(PACT)-Fort Worth- EDRP Approved
Veterans Health Administration
Fort Worth, TX
- $78,714 to $181,738 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP),a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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Registered Nurse - Intensive Care Unit
Veterans Health Administration
Syracuse, NY
- $81,520 to $136,339 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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Dietitian (Clinical) TeleMOVE
Veterans Health Administration
Columbia, SC
- $50,460 to $97,087 USD / year
…improve outcomes. Clinical Dietitians collaborate with the Food Operations Section to enhance the Veterans' dining experience and ensure patient…
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Psychology Program Manager - SDTP Associate Director for Residential Programs
Veterans Health Administration
Houston, TX
- $180,509 to $228,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
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NS
ENGINEER
Naval Sea Systems Command
Crane, IN
- $125,776 to $192,331 USD / year
…devices for the Radar Technologies Division. | You will provides leadership to internal and external engineering communities in the areas of legacy rotating and passively scanned arrays and…
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OO
Deputy Inspector General for Audit Services
Office of Inspector General
Washington, DC
- $151,661 to $228,000 USD / year
As the senior Office of Audit Services executive, you will oversee and lead a complex audit program responsible for independent audits of HHS programs and/or HHS grantees and contractors.…
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OUTPATIENT CARDIAC CLINIC STAFF REGISTERED NURSE (Intermittent/PRN)
Veterans Health Administration
Bay Pines, FL
- $81,363 to $143,046 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
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VH
Program Specialist
Veterans Health Administration
Salt Lake City, UT
- $61,722 to $97,087 USD / year
…skills and abilities to perform successfully the duties of the Program Specialist position. Examples include: Basic knowledge in applying qualitative and quantitative techniques in order to…
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Supply System Analyst
Bonneville Power Administration
Vancouver, WA
- $66,505 to $104,610 USD / year
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UP
PUBLIC AFFAIRS SPECIALIST (COMMUNITY RELATIONS)
U.S. Pacific Fleet
Pearl Harbor Naval Base, Oahu, HI
- $93,445 to $121,482 USD / year
…| You will support Emergency Command Center public affairs operations during drills and actual emergencies and fulfill required training responsibilities. | You will represent the Shipyard…
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Program Manager
Customs and Border Protection
Euless, TX · Aliso Viejo, CA · Washington, DC · Indianapolis, IN
- $106,437 to $138,370 USD / year
…management, and sustainment to support CBP mission support office operations. As stewards of a large national portfolio of GSA-owned and CBP-owned infrastructure, MSF carefully balances…
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VH
Law Enforcement Specialist (IPPM)
Veterans Health Administration
Marion, IL
- $74,678 to $97,087 USD / year
Coordinates the physical security program across the Health Care System's catchment area (VA-owned and leased properties) by coordinating efforts or functions that impact multiple Medical…
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BP
Management Associate I
Bonneville Power Administration
Spokane, WA
- $50,723 to $80,662 USD / year
…a Management Associate, you will serve as a key advisor to leadership resolving business challenges, orchestrating daily operations and delivering high-level administrative support. Bring…
Added 5 mins ago
CA
CBPO (Headquarters Programs)
Customs and Border Protection
Washington, DC
- $125,158 to $162,708 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, Operations Directorate located in Washington,…
Added 5 mins ago
DE
Program Analyst
Drug Enforcement Administration
San Antonio, TX
- $127,624 to $165,917 USD / year
This position(s) primary purpose is to serve as an expert advisor to the Special Agent in Charge (SAC) on operations program and policy for the San Antonio Division.
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VH
Acquisition & Utilization Specialist
Veterans Health Administration
Cincinnati, OH
- $77,785 to $101,126 USD / year
…acquisition and support services required by project managers, program managers, upper management and stakeholders on all aspects of procurement for a wide variety of items to include…
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DF
IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)
Defense Finance and Accounting Service
Columbus, OH · Cleveland, OH · Indianapolis, IN
- $111,138 to $144,481 USD / year
…authorization packages. Provides technically sound recommendations to leadership, SCA, Authorizing Officials, and senior leaders on system risk posture. | Serves as technical authority and…
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VH
Supervisory Diagnostic Radiologic Technologist
Veterans Health Administration
Battle Creek, MI
- $105,702 to $137,416 USD / year
The Supervisory Diagnostic Radiologic Technologist (DRT) will plan and direct all technical and administrative operations of the Radiology program at Battle Creek VA Medical Center and its…
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VH
RN - Staff - Emergency Dept./Urgent Care
Veterans Health Administration
Indianapolis, IN
- $72,199 to $126,893 USD / year
…performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service…
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Director, Office of the National Training Center
Other Agencies and Independent Organizations
Albuquerque, NM · Washington, DC
- $199,172 to $228,000 USD / year
In this high-impact leadership role as the Director of the National Training Center, you will:
Added 5 mins ago
NP
Park Ranger (Interpretation)
National Park Service
San Francisco, CA
- $93,358 to $121,371 USD / year
…coordinate, and execute all aspects of the Park-wide Volunteer Program, the Internship Program, and the associated learning and development program for the…
Added 5 mins ago
TS
Transportation Security Manager
Transportation Security Administration
Hebron, KY
- $93,231 to $121,203 USD / year
…coordination of people and resources in support of organizational…

Elite ISI

Service Manager

Monterey Park, CA, United States

On-site

Full-time

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Job details

Job type: Full-time
Workplace: On-site
Posting language: English
Posted: Nov 2, 2026

Original job description

Description

Location: Monterey Park, CA Employment Type: Full-Time Department: Service Operations Work Arrangement: On-Site

About Elite Interactive Solutions Elite Interactive Solutions is a leader in remote video guarding and security technology solutions. We combine advanced technology, experienced security professionals, and disciplined operations to help protect our clients, their properties, and their people. We are looking for an experienced Service Manager to lead our Service Department and ensure our customers receive responsive, high-quality service and support.

About the Role The Service Manager leads the daily service and repair operations for Elite's security systems. This position is responsible for service delivery, customer satisfaction, team performance, and operational efficiency, ensuring service requests move effectively from intake through troubleshooting, scheduling, dispatch, repair, and confirmed resolution. The Service Manager will lead a team that includes Service Coordinators, Service Technical Support Agents, Service Field Technicians, and RNOC personnel.

Requirements

Key Responsibilities

Lead, coach, and develop the Service team while setting clear expectations for customer care, quality, productivity, and accountability.
Manage service requests from creation through troubleshooting, scheduling, dispatch, repair verification, documentation, and closure.
Prioritize Loss of Connection (LOC) and other critical service issues and drive timely restoration of customer systems.
Reduce aging service tickets, particularly tickets open more than 30 days, by identifying barriers and driving next steps to resolution.
Own customer escalations, establish clear resolution plans, and ensure commitments are met.
Manage service capacity and dispatch internal technicians and subcontractors based on urgency, technical skills, location, and availability.
Ensure effective communication and handoffs between Service Coordinators, Technical Support, Field Technicians, RNOC, and other departments.
Maintain high standards for troubleshooting, repair quality, safety, and service documentation.
Monitor technician utilization, overtime, warranty work, rework, service backlog, and other key performance indicators.
Monitor service costs, support accurate billing, and identify opportunities to improve operational efficiency and service performance.
Identify recurring service issues and implement process improvements that strengthen the customer experience and department performance.

Qualifications

Experience leading service operations within electronic security, video surveillance, access control, low-voltage systems, fire/life safety, telecommunications, or a related technical service industry.
Working knowledge of IP cameras, video recording/management systems, networking, connectivity, and security system troubleshooting.
Experience managing field technicians, dispatch, technical support teams, and/or subcontractors.
Strong leadership skills with the ability to coach, develop, and hold teams accountable.
Strong customer service and escalation-management skills.
Excellent communication, organization, prioritization, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced service environment.
Demonstrated ability to improve processes and drive measurable operational results.

What We're Looking For

We're looking for a hands-on leader who can balance people leadership, customer service, technical operations, and business performance. The right candidate will be comfortable getting into the details, identifying problems, creating accountability, and driving the Service Department toward measurable results.

Compensation & Benefits Salary: [Insert Salary Range] annually, depending on experience and qualifications.

Elite Interactive Solutions offers a comprehensive benefits package, including:

Medical, dental, and vision insurance
401(k) with 100% company match up to 6%
Company-paid Life/AD&D and Long-Term Disability
Voluntary supplemental benefits
Employee Assistance Program (EAP)
Paid time off
Gym membership reimbursement up to $50 per month

Equal Opportunity Employer Elite Interactive Solutions is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable federal, state, or local law.

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More about this job

Skills

Building systems monitoring technology
Customer service
Troubleshooting
Scheduling
Lead a team
Technical support
Documentation
Communication skills
Monitor customer service
Customer experience
Leadership
Prioritization
Problem solving
Improve business processes

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