Lanscape Customer Service Coordinator

Landscape Customer Service Coordinator Elite Grounds takes care of residential and commercial properties with a focus on quality, reliability, and pride in the work. We're looking for a friendly, organized communicator to be the voice of our company with homeowners. What You'll Do Customer Relations & Communication

• Serve as the first point of contact for homeowners with landscape questions, concerns, and service requests.
• Listen carefully to homeowner concerns, provide timely responses, and assist in resolving service-related matters.
• Maintain positive, professional relationships with homeowners through phone calls, text messages, emails, and face-to-face interactions.
• Participate in in-person meetings with homeowners to discuss landscaping services, address concerns, and provide updates.
• Follow up with homeowners to confirm that concerns have been addressed and services have been completed satisfactorily

Field Crew Coordinator & Service Follow -Through

• Coordinate service needs and requests with the office manager and crew members
• Communicate clear and accurate instructions,requests, and updates between homeowners, office personnel, and field employees.
• Track open service requests and regularly follow up with field crews to monitor progress.
• Verify that assigned work has been completed accurately, timely, and according to company expectations
• Identify incomplete, delayed, or unresolved requests and communicate them to the appropriate manager for further action.
• Maintain accurate records of customer requests, communications, progress updates, and completed tasks.
• Take ownership of assigned customer service requests, ensuring proper follow-through from initial contact through verified completion.

Property Visits & Homeowner Meeting

• As the position develops, travel to residential properties and service locations throughout St George and Washington County.
• Meet face-to-face with homeowners to discuss service concerns, evaluate reported issues, and assist with coordinating appropriate resolution
• Communicate findings and homeowner feedback to management and field personnel.
• Document every conversation, request, and resolution accurately and on time.
• Represent Elite Grounds professionally during property visits and customer interactions.

Administrative & Operational Support

• Assist with general office duties, documentation, data entry and administrative tasks as needed.
• Coordinate the ordering and replenishment of routine office and field supplies, including trash bags and other materials needed by crews.
• Communicate supply needs and coordinate purchases with the Account Manager.
• Help maintain organized records of customer communications, service requests, and completed work.
• Support daily office and field operations as business needs arise.
• Perform additional duties and responsibilities as assigned by management to support customer service, office operations, field crews, and overall business needs.

What We're Looking For

• Excellent verbal and written communication skills.
• Strong customer service skills and a professional, positive attitude.
• Excellent organizational skills and attention to detail.
• Strong follow-through skills and the ability to manage multiple service requests through completion.
• Ability to communicate effectively with homeowners, office personnel and field employees.
• Ability to remain calm, professional, and solutions-focused when handling an upset or frustrated customer.
• Dependable, self motivated, and comfortable working independently or as part of a team.
• Comfortable conducting face to face meetings with homeowners.
• Basic computer proficiency, including email, spreadsheets, data entry, and scheduling software.
• Ability to meet applicable company driving requirements when driving duties begin.
• Previous landscaping, property maintenance, or customer service experience is a plus.
• Bilingual English/ Spanish communication skills are a plus.
• What We Offer
• Competitive pay of $20-22 per hour DOE.
• Part-time employment with the potential for full-time hours during peak season, based on business needs.
• A supportive team, team oriented work environment.
• Opportunities for professional growth and development.