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Customer Experience & Automation Manager
HEALTHY KIDS PROGRAMS
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- $24 to $26 USD / hour
Employer-Paid Childcare for children enrolled in our program on the days you work with us
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Florence, AZ
- $32.53 USD / hour
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Remote, United States
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Eliassen Group

Operations - Process Manager - Sr

Oklahoma City, OK, United States

$55 to $65 USD / hour

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Job details

Pay: $55 to $65 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Operations - Process Manager - Sr

Anywhere

Type: Contract

Category: Program/Project Management

Industry: Financial Services

Workplace Type: Remote

Standard Hours: Open

Reference ID: JN -112026-109316

Date Posted: 11/02/2026

Shortcut: http://careers.eliassen.com/IMDUoD

Description
Recommended Jobs

Description:

Remote

Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate across intent owners, developers, and business teams to inventory scripts, assess risk, validate compliance, and drive structured communications and reporting within a PMO framework. The manager will maintain timelines, clear blockers, and deliver executive-ready progress, risk, and performance updates.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $55.00 to $65.00/hr. w2

JN -112026-109316

Responsibilities:

Drive the Intent = Execution framework by coordinating script identification, risk assessment, validation, and uplift to meet defined project timelines.
Partner with business teams to clear blockers and complete governance, validation, and tracking tasks on schedule.
Maintain an organized pipeline for frontbook and backbook scripts to achieve milestone commitments.
Serve as point of contact for tracking schedules and connect teams with training, guidelines, and support channels.
Coordinate DFS backbook milestones, ensuring complete inventory and risk assessments by June 30, 2027, and retirement of unused scripts.
Hold teams accountable to finalize remediation plans and addendums by June 30, 2027.
Monitor progress to ensure all in-scope, high-risk scripts are uplifted to I=E by December 31, 2027.
Own workstream communications, notifying intent owners and developers of quarterly data pack releases and required actions.
Drive accountability through targeted communications highlighting milestones and outstanding deliverables.
Provide clear, data-backed progress reports, metrics, and risk assessments to senior leadership.
Escalate risks and schedule slippage proactively to leadership.
Partner with data analysts to keep tracking workbooks accurate and remediate data issues.

Experience Requirements:

5+ years as a project manager delivering IT, data, or audit/compliance projects.
Demonstrated ability to hold cross-functional teams accountable to timelines without direct reporting lines.
Experience planning and executing structured communications across technical and non-technical audiences.
Ability to present status, risks, and slippage to executives clearly.
Proficiency with Zoom and Google Sheets, Docs, and Slides.
Preferred: PMO expertise and PMP certification.
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Preferred: Experience in regulated banking or financial environments.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( noreply@eliassen.com , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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