Home Care (Part B) Manager

POSITION SUMMARY: The Home Care (Part B) Manager is responsible for managing the Part B home care services for Rocky Mountain Health Care Services (RMHCS) participants. This position leads the team of Certified Nursing Assistants and Personal Care Workers, and is responsible for conducting interviews, training, scheduling, and supervision for all these positions. Coordinates and maintains the schedule for home care visits. Additionally, may facilitate and/or participate in Interdisciplinary Team (IDT) meetings.

MISSION: Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES:

• Effective Supervision
• Balanced Decision Making
• Strategic Focus
• Manages Conflict
• Effective Communication
• Facilitates Change
• Problem Solving
• Quality Focus
• Personal Credibility
• Decisiveness

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Hires, supervises, and performs performance appraisals and corrective actions for Certified Nursing Assistants (CNA) and Personal Care Workers (PCW)
• Maintains adequate staffing levels to provide care to participants and their families
• Creates and maintains the home care schedules for Certified Nursing Assistants and Personal Care Workers
• Demonstrates active participation in strategic planning for both the Home Health Care (HHC) department and the overall RMHCS program
• Regularly audits and monitors electronic health records for home care staff compliance with documentation completion, including both content and timeframes
• Participates as a member of the IDT to include care planning, family meetings, providing direct care, facilitating meetings, problem-solving, and documentation of services
• Participates in the after-hours and weekend leadership on-call rotation
• Establishes and maintains the Home Care Quality Assurance Performance Improvement (QAPI) program/ projects
• Meets with participants to discuss any home care service or care concerns
• Conducts home supervision visits at the participant’s residence to determine satisfaction with unskilled care services and gather recommendations/amendments to the care plan per Chapter 26 regulations.
• Meets the needs of participants through scheduling design and creative solutions
• Has oversight on expenditures for home care services and supplies
• Keeps records of supply inventories for Home Care and completes orders. Develops and implements shopping program for participants with home care staff
• Coordinates supply deliveries to participants with home care staff
• Fulfills the role of Day Center Manager and Facilitator on the Interdisciplinary Team
• Other duties as assigned

ORGANIZATIONAL (CORE RATING FACTORS):

• Demonstrates support of the Company’s Mission, Vision and Core Values
• Provides Exceptional Customer Service
• Ensures discretion with confidential information in accordance with HIPAA guidelines
• Supports a collaborative work environment including courteous, helpful and professional behavior
• Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts
• Adheres to and supports all Company policies and procedures
• Supports and practices safe work habits in accordance with policies and procedures
• Brings ideas, problems and concerns forward and participates in resolution and implementation
• Participates in and completes regulatory compliance trainings within the prescribed deadlines
• Attends required meetings
• Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency

SUPERVISORY (JOB SPECIFIC TASKS):

• Exercises job-related judgment and knowledge
• Organizes and prioritizes while working with strict deadlines
• Responsible for the overall supervision of HomeCare Part B positions. including orientation, counseling, training, scheduling, disciplinary actions (with HR assistance).
• Provides guidance and regular coaching to employees
• Assigns tasks fairly and appropriate to job responsibilities
• Required to maintain detailed supervisory notes documenting counseling and coaching interactions.
• Must address disciplinary issues in a timely manner applying Company policy
• Ensures that performance evaluations are conducted thoroughly and in a timely manner
• Communicates goals and expectations clearly and effectively with direct reports

Qualifications

QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED required. Associated Degree preferred
• Must be licensed as a Certified Nursing Assistant (CNA) in the state of Colorado
• Current First Aid/BLS Certification is required
• 2 or more years of supervisory experience required
• 2 or more years of healthcare scheduling experience preferred
• Minimum of one (1) year of experience working with a frail, elderly or disabled population is required.
• Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers
• Must be efficient with computer applications such as email, navigating the internet, using electronic timekeeping, and Electronic Health Records
• Ability to work independently with minimum supervision
• Knowledge of how to use and maintain medical equipment (adaptive, hoyer lift, etc.) is strongly preferred

We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.