SPRINKLR: IT Support Analyst

Provide support in all of the following areas:

• Local support of the Sprinklr Headquarter office in NYC. Global Support for all Sprinklr users.
• Tracking & documenting of all support activities using Zendesk.
• Supporting primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe and cloud SaaS products
• Perform laptop setup and inductions for users, hardware troubleshooting and repair locally & globally.
• Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
• Communicate and document troubleshooting techniques and best practices.?
• Perform endpoint management deployment and anti-virus security.
• Work with IT Management to constantly monitor and improve the delivery of IT systems and support.
• Proactively understand, analyze and research new technical problems when needed.